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HELP USA is a pioneering national nonprofit homeless services provider and low-income housing developer. Across five decades, HELP has worked tirelessly to prevent homelessness before it starts, shelter people in crisis, and support people to keep them securely housed. Headquartered in New York City, HELP’s 1200+ employees address the root causes of homelessness in seven states, managing over 40 transitional and supportive housing locations and more than a dozen prevention and service programs. Through its affiliate, HELPDevCo, 1000s of new, quality, affordable homes continue to be built and managed, addressing the housing shortage and strengthening vulnerable communities. Founded in the heart of Brooklyn, NY, in 1986, HELP USA has helped more than 500,000 people build better lives. For more information, visit www.helpusa.org.
Since our founding in 1986, HELP USA has grown from a single shelter in Brooklyn to a national leader in the fight against homelessness.
Everyone deserves a place to call home. That’s why we provide customized programs and housing for people from all backgrounds, especially those at a higher risk of experiencing homelessness.
Dan Lehman has dedicated more than thirty years to government and non-profit service. He has extensive experience in a leadership role with a strong track record of strengthening and transforming organizations. Prior to HELP USA, Lehman has served as a Deputy Commissioner at both the New York City Human Resources Administration/Department of Social Services and the New York City Health Department, as Chief Financial Officer, and then as Officer Chief Operating Officer at Children’s Aid New York (formerly The Children’s Aid Society); and as the interim CEO for the Collegiate Church of New York. He has a BA in Economics and East Asian Studies from Harvard University, and an MBA from NYU Stern School of Business, specializing in Finance & Operations Management.
Mr. Farrell is in charge of growing HELP USA’s prevention and family shelter programs. He joined HELP USA in 2011 and has helped lead the expansion of HELP’s transitional housing portfolio, prevention, rapid rehousing, and aftercare programs. Before HELP USA, he was the director of Lenox Hill’s Park Avenue Women’s Shelter and Bronxworks’ Homeless Outreach Team and the Homebase start-up program. Danny is a trained psychoanalyst from the New York Institute for Psychoanalytic Self Psychology, an Adjunct Professor at Hunter College’s School of Social Work and has published multiple papers on homelessness. Mr. Farrell has a Bachelor of Arts degree in sociology with a minor in criminology from John Jay College of Criminal Justice and a Master of Social Work from the Hunter College School of Social Work.
Ms. Silverman is responsible for the development and funding of new transitional housing and supportive services programs. Ms. Silverman joined HELP in 1993 and has grown HELP’s transitional housing portfolio from 5 to 24 shelters. She was instrumental in establishing HELP’s domestic violence and homelessness prevention programs and in securing funding for supportive services within HELP’s permanent housing properties. Ms. Silverman manages contract negotiations for HELP’s government-funded programs. Before joining HELP, Ms. Silverman worked as a counselor at a homeless drop-in center, as a pre-trial release probation assistant, and for an urban planning consulting firm. Ms. Silverman has a B.A. from Northwestern University and a Master of Urban Planning degree from New York University. She is also a certified rape crisis counselor and recently received designation as a Certified Nonprofit Accounting Professional (CNAP).
Nicole Richards is responsible for delivering social services to vulnerable populations and homeless shelter operations. She has spent most of her career with HELP USA having 16 years providing direct care at HELP USA’s Brooklyn sites, where she held positions from Case Manager to Executive Director. During Ms. Richards’ last role as Vice President for Family/Single Shelters & Clinical Services, she led HELP USA’s first behavioral health program to successful and high-quality program service delivery, best practices, risk management, and performance improvement. Ms. Richards earned a Master of Arts in Counseling from Long Island University, a Bachelor of Arts in Psychology from SUNY Buffalo, and has a pending NYS license in Mental Health Counseling.
Tina Goodrich has over 25 years of experience in affordable housing administration and homeless service delivery. She joined HELP USA in 2009 as Director of Housing and is responsible for the organization’s permanent supportive housing program and services in New York City and Long Island. Prior, Ms. Goodrich served as the Executive Director of Homeless Prevention and Aftercare.
Previously, she was a housing specialist at Care for the Homeless and VIP Community Services and spent eight years at the MBD Community Development Corporation in the Bronx managing subsidized housing and services. Ms. Goodrich earned a Bachelor of Business Administration degree from CUNY Brooklyn College and a Master of Arts in Urban Affairs from CUNY Queens College. She also serves as Board Vice-Chairperson at The Institute of Family Health, a Federal Qualified Health Care non-profit organization providing quality patient-centered primary care to those in underserved communities.
Dr. Hayley Carrington-Walton oversees HELP USA’s non-residential Gender-Based Violence services. She shapes policies and procedures that promote sustainable solutions to end gender-based violence and assist survivors’ healing. As a member of the NYC Mayor’s Office to End Gender-Based Violence Advisory Council, she provides guidance on the development and implementation of ENDGBV’s programs. She co-chairs the NYC Region Domestic Violence Regional Council, identifying policy solutions for survivors. Dr. Carrington-Walton, a certified practitioner in Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) and Cognitive Processing Therapy (CPT), specializes in aiding adults, children, and families who have experienced trauma, particularly due to gender-based violence.
Dr. Carrington-Walton has a Ph.D. in Psychology and is certified in Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) and Cognitive Processing Therapy (CPT), working with adults, children, and families who have experienced trauma, particularly because of gender-based violence.
Martin to host Art of Resilience Benefit February 7, 2025, at the National Arts Club. NEW YORK, NY– (December 4, 2024) HELP USA, the renowned national homeless services provider, and […]
A chapter co-authored by HELP Research and Single Adult Services department staff was recently published in Pandemic Preparedness & Homelessness: International Lessons from Covid-19 (Canadian Observatory on Homelessness). It details […]
Figure 3: Mean age of CARES clients (July 2017 – March 2024) (source: HELP USA client age dashboard) Figure 4: Mean age of AWARDS clients (July 2017 – March 2024) […]
A study led by a faculty member and student at Columbia University’s Vagelos College of Physicians and Surgeons aims to establish effective health interventions for the women of Audubon by […]
HELP USA social workers create housing pathways for asylum seeking clients: 77% achieved housing eligibility An August survey of 62 asylum seeking households in HELP family and sanctuary shelters found […]
From January 1 to June 30, 2024, 579 clients moved into housing from HELP shelters (excluding assessment and sanctuary sites) – a 3% increase compared to mid-2023 (brief). Increases also […]