Strategic healthcare leader brings decades of finance and operational expertise to HELP USA as it marks 40 years of impact and expands its NYC homeless shelter capacity by 20%.
NEW YORK, NY – NEW YORK, NY – HELP USA, the national homeless services provider and developer of affordable and supportive housing, announced the election of Richard T. Miller to its Board of Directors. A seasoned executive with deep expertise in healthcare finance and strategy, Miller joins the Board at a pivotal moment, as HELP USA marks 40 years of impact and innovation and continues its expansion to meet rising demand for homelessness services.
“Rich understands that operational excellence and strong financial infrastructure go hand in hand,” said Dan Lehman, President & CEO of HELP USA. “His ability to think at the systems level will help us continue to evolve, grow, and deliver real solutions to the homelessness and housing crises.”
Miller served as Executive Vice President and Chief Business Strategy Officer at Northwell Health, the largest integrated health system in New York State, and as Chief Financial Officer for NYU Hospitals Center, until launching his own advisory firm. He is now the CEO and Principal of RTM Advisors, LLC, where he advises healthcare organizations on strategic planning and operational performance.
“I’ve spent my career working to improve systems that care for people in vulnerable moments,” said Richard Miller. “Joining HELP USA’s Board is an opportunity to support a mission that recognizes housing as a fundamental part of health and long-term stability.”
Miller’s appointment comes at a pivotal moment for HELP USA. As the organization marks four decades of service, it is scaling its operations to meet urgent and growing need—opening six new transitional housing shelters in New York City over the next 18 months, a move that will increase its local homeless shelter capacity by 20 percent. This expansion builds on HELP USA’s legacy of pairing safe, stable housing with wraparound services that help individuals and families thrive.
HELP USA continues to strengthen its leadership with individuals who bring strategic insight, cross-sector experience, and a shared commitment to housing justice. Miller’s election to the Board reinforces the organization’s belief that solving homelessness requires bold partnerships, smart growth, and a deep understanding of the systems that shape people’s lives.
About Richard T. Miller:
Richard (Rich) Miller is the CEO & Principal at RTM Advisors, LLC, focused on strategy and operating performance optimization for healthcare organizations. Prior to establishing RTM Advisors, Rich served as Executive Vice President and Chief Business Strategy Officer for Northwell Health, where he led enterprise-wide initiatives in contracting, analytics, and payer relations. Before that, he served as CFO of NYU Hospitals Center.
A Bronx native, Rich has held leadership roles on numerous boards, including Healthfirst Insurance Company, where he currently serves as an Independent Director. He has also served as Chairman of the Northwell Health Plans Holding Company and Co-Chair of the Healthfirst Finance Committee. A trusted advisor on healthcare policy, Rich has testified before congressional panels and was honored with the Grassroots Champion Award by HANYS and the American Hospital Association for his advocacy work.
Rich holds an MBA from NYU’s Stern School of Business and a BBA from Baruch College. He previously taught graduate healthcare finance at St. Joseph’s University in New York.
About HELP USA:
For 40 years, HELP USA has worked to ensure that everyone has a place to call home. Serving nearly 600,000 individuals and families since its founding in 1986, the organization has provided shelter for people in crisis, built affordable housing, and strengthened communities through prevention and supportive services. Today, HELP USA addresses the root causes of homelessness at more than 60 sites across New York City and the country. For more information, visit www.helpusa.org.
