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Help USA Job Application Guidelines

To be considered for a position listed below, please submit your cover letter and resume by email to the corresponding hiring manager.

Help USA employees interested in applying a position, must complete the “Internal Job Listing Application” and forward this application by email to the corresponding hiring manager. This application is available from the Business Managers at your work site or it can be found on the Intranet.

Please note, due to a high number of applicants, our recruiters are only able to reach out to those applicants whose experience, credentials and skills best meet the needs of the open position.

Thank you for your interest in employment at Help USA.

Assistant Shelter Director

Position summary: The Assistant Executive Director is responsible for the overall development and management of all direct social service programs. In the absence of the Regional/Executive Director, the Assistant Executive Director will assume full responsibility for the facility and acting as a liaison with all contracted services at the facility.

Qualifications: Masters Degree in human service filed required. MSW Degree preferred; Minimum ten (10) years experience with, at least, five(5) years in management in a social service setting required. Experience in family service setting preferred; Strong clinical skills and budget skills preferred; Computer literate specifically in Microsoft applications required; Valid U.S. driver’s license required and Bilingual (English/Spanish) a plus.

Site (location) Contact Email
Help I (Brooklyn)Anthony Graham agraham@helpusa.org
Homebase II (Bronx)Marisol Toledo-Liz mtoledo@helpusa.org
Assistant Safety Monitor Supervisor

Position summary: Supervises Safety Monitors on a shift and ensures the safe operation of the facility in accordance with HELP USA Policies and Procedures.Supervises the Safety Monitors ensuring enforcement of the policies, procedures, and rules/regulations. Documents and addresses residents’ complaints and grievances provide direction and/or appropriate resolution.
Assists in the development of training sessions for Safety Monitor Staff
Ensure minimum daily staff coverage. Document and record individual staff problem as necessary.
Submits all administrative reports to appropriate personnel, meeting deadlines, e.g. Incident Reports, Electronic Patrol Reports, etc. Enters resident information in case management database system CARES (DHS) or AWARDS, as indicated. Successful completion of training for CARES and/or AWARDS modules, as indicated. Provides night and weekend coverage as needed

Qualifications: New York State Security Guard License required, or required state security certification at locations outside of New York State; Must be able to acquire (F-80) Fire Coordinator/ Fire Guard certification: The certification must be obtained prior to the expiration of the 6 month probationary period. (New York City Shelter Sites Only);High School Diploma/GED preferred, not required;Demonstrated knowledge, experience or capacity to work with homeless families/individuals and/or disadvantaged populations; Good interpersonal skills; Prior supervisory experience preferred; Good writing skills preferred and Computer literate in Microsoft applications required.

Site (location) Contact Email
Hillside (Queens)Gail Crick gcrick@helpusa.org
Business Manager

Position summary: Responsible for the following: preparation and monitoring of the site’s budget; Kronos timekeeping system, payroll and employee benefits preparation and processing including preparation and maintenance of site personnel files; liaison to Central Office Human Resource Department; collection and reporting of laundry receipts (only at residential sites where applicable); preparation of purchase requisitions, and other special projects assigned by the Executive Director.

Qualifications: Bachelor's Degree in Business Administration required. Accounting degree preferred; At least 3 years experience, as an Accountant/Bookkeeper including payroll processing required; Working knowledge of Kronos Timekeeping System is desirable and Experience in computer systems operation and Microsoft applications required

Site (location) Contact Email
Franklin (Bronx)Alicia Lyons alyons@helpusa.org
SSVF (Las Vegas)Shamonique Lawes slawes@helpusa.org
Case Manager

Position summary: Responsible for the provision of services and referrals with or on behalf of residents including, but not limited to, assessments, counseling, service planning, entitlements and medical, educational, substance abuse, employment, child care, and mental health services, and early childhood services including facility based day care, and recreational services. Services and referrals should ensure the expeditious placement of families and individuals into permanent housing and assist families and individuals in becoming self-sufficient.

Qualifications: Bachelor Degree in Social Work or a related field required. Computer literate specifically with Microsoft applications required. Knowledge and understanding of family systems approach to practice preferred. Knowledge and understanding of team concepts preferred. Prior experiences in case management, assessment, counseling and crisis intervention preferred.

Site (location) Contact Email
Crotona II (Bronx)Roberta Thomas & Ana Sanchez rthomas@helpusa.org & asanchez@helpusa.org
Franklin (Bronx)Maria Lopez mlopez@helpusa.org
HavenTangiss Taylor ttaylor@helpusa.org
Homebase I (Bronx)Renee Fueller rfueller@helpusa.org
HomeBase II (Bronx)Marisol Toledo-Liz mtoledo@helpusa.org
SSVF (Manhattan)Christina Ortiz cortiz@helpusa.org
Ward Island (Manhattan)Andrea Harris aharris@helpusa.org
Chart Room Specialist

Position summary: Responsible for all client charts. Maintain chart ups to date, organized and filed appropriately. Prepare & complete Intake charts for new residents. Complete chart audits and inventory. Responsible for the Computer Lab and coordinating reserved trainings. Provide basic computer related assistance for clients and staff

Qualifications: Computer literate with Microsoft applications and Internet Explorer.
High School diploma required. Some College preferred.
Administrative skills preferred.

Site (location) Contact Email
Wards Island (ManhattanAndrea Harris aharris@helpusa.org
Client Care Coordinator

Position summary: The Client Care Coordinator is responsible for the overall delivery and coordination of services for homeless families residing in family tier II shelters and/or family hotels. The Client Care Coordinator is responsible for interfacing with the New York City Department of Homeless Services Staff, Shelter providers and relevant community based organizations to enhance and ensure families are in receipt of optimal care and service coordination.
The Client Care Coordinator is responsible for the completion of psychosocial assessments of complex families impacted by multiple systems. The Client Care Coordinator will work with these systems and facilitate appropriate linkages for families to community based services. Client The Client Care Coordinator must be able to work from a multi-disciplinary team approach to service provision. The position calls for an individual able to work within a crisis driven environment with a knowledge base of substance abuse and addiction, domestic violence, child maltreatment, trauma, and mental health conditions. The Client Care Coordinator will provide education to other members of the team around clients’ psychosocial stressors and needs, to ensure positive outcomes for families.
The Client Care Coordinator will obtain ongoing professional development by the individual agency program, and the New York City Department of Homeless Services – Division of Family Services. The Client Care Coordinator will be expected to provide qualitative and quantitative feedback to Department of Homeless Services (DHS) and DHS Service Providers to inform both policy and practice.

Qualifications: Master of Social Work Degree from an accredited school of social work; Current licensure- LMSW; Knowledge of child and adolescent development; emotional/behavioral health; mental health; parent-child relationships family dynamics; and diagnostic classification; Proficiency in the use of the Spanish language; Strong expertise in strengths-based, solution-focused, and family-centered practice; Knowledge of guidelines, policies and regulations relating to child welfare, safety, permanency and well-being; Knowledge and experience working with diverse cultures and ethnicities and Candidates should also possess excellent written and verbal communication skills.

Site (location) Contact Email
Crotona & Crotona II(Bronx)Ana Sanchez asanchez@helpusa.org
Hamilton (Manhattan)Teona Beromelidze tberomelidze@helpusa.org
Morris (Bronx)Felicia Cruickshank fcruickshank@helpusa.org
Client Care Coordinator I

Position summary: The Supervisor leads the Client Care Coordinator team and is responsible for ensuring day to day operation of the program under the supervision of the Executive Director. The LCSW is the onsite supervisor for the Client Care Coordinator program team. As needed, supervisors are also expected to perform the duties of the Client Care Coordinators including, but not limited to coordination of services for an assigned caseload of enrollees. As this is an evolving program, additional responsibilities will be added.

Qualifications: Excellent proficiency with Microsoft Outlook and Microsoft Office; The ability to maintain statistics using various computer programs; Master’s Degree in Social Work or Human Services; Four years’ experience in providing case management services to persons with disabilities (medical, psychiatric or cognitive disabilities) or comparable experience; One year of supervisory experience strongly preferred and Licensure in Clinical Social Work (LCSW)


Site (location) Contact Email
Morris (Bronx)Felicia Cruickshank fcruickshank@helpusa.org
Hamilton (Manhattan)Teona Beromelidze tberomelidze@helpusa.org
Clinician/Clinical Social Worker

Position summary: Responsible for the provision of mental health counseling services to residents. These services include, but are not limited to, individual, family, group, and couples counseling. Also responsible for responding to mental health crises at the facility and serves as a consultant to the Team on mental health issues.

Qualifications: MSW required, CSW a plus; Experience facilitating support groups and workshops required; Computer literate in Microsoft applications required; Bilingual (Spanish) a plus; and Valid drivers license a plus.

Site (location) Contact Email
Genesis Home Supportive Housing Program (Brooklyn)Iesha Whitaker iwhitaker@helpusa.org
ROADSSamantha Degale sdegale@helpusa.org
Cook Helper

Position summary: The Helper shall perform his/her general duties under the supervision of the Director, and when assigned to food service responsibilities, under the supervision of the Cook. The Helper performs functions related to housekeeping, food service and maintenance and distribution of supplies. In addition, the Helper is expected to accept training related to food preparation and cooking so that he/she may substitute for the Cook when agreed or when required (emergency).

Qualifications: Previous related experience in food service; Ability to read and write in English; Ability to keep simple inventory of supplies on hand and needed and Satisfactory completion of the NYC Department of Health Food Protection Course within ninety (90) days of employment.

Site (location) Contact Email
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Culinary Arts Director

Position summary: The Culinary Arts Instructor/Kitchen Manager has oversight of the Culinary and Kitchen services, which are delivered on-site, and to ensure satisfactory delivery of services to residents and fulfillment of contractual goals; Supervision of staff to ensure completion of job tasks and delivery of services; Attends inter-Departmental meetings and outside meetings to exchange information and discuss programmatic issues; Generates reports for various reporting purposes; Counsels and interacts with clients; Plans special events and activities and Responsible for the generation and submissions of reports to funders.


Qualifications: Associate’s Degree required; however, the combination of a High School Diploma/ GED and 6 years of applicable work experience may be accepted in lieu of a college degree; Candidate should be able to provide evidence of completion of Culinary Arts education/training from an accredited Culinary Arts Institute; Candidate should have at least 2 years’ experience supervising staff; Candidate should have experience working within and maintaining an allotted budget.
Candidate should have Food Handler’s Certificate & Safe Serve and Candidate should be able to run a classroom successfully to ensure that students are equipped to complete and pass the Food Handler’s exam upon graduation from the Employment Program

Site (location) Contact Email
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Development Project Associate

Position summary: HELP USA was founded in 1986 and has grown to become one of the largest builders and operators of transitional and low-income permanent housing in the nation. To date, HELP USA has developed and/or operates more than 3,000 housing units across the country, which includes 34 residential projects in New York, New Jersey, Nevada, and Pennsylvania. HELP USA’s Real Estate Development Department is responsible for securing and managing government funding and private financing for the agency’s low income and supportive housing projects. The Development Project Associate will support all stages of the funding / financing process, including the identification of funding opportunities, proforma development and analysis, and the preparation of funding applications. The Development Project Associate will also attend meetings and workshops related to housing finance opportunities. He or she will assist in the implementation of a national real estate development strategy. This will include moderate and substantial rehab, new construction, mixed-use, commercial, and assembly of land for future development with the goal to achieve the long-term objectives of HELP USA’s development strategic plan. This is an entry level position.

Qualifications: Bachelor’s degree in relevant field required. Substantial progress towards an advanced degree in Planning, Public Administration, Real Estate Development, Business or Real Estate Financing preferred; Demonstrated interest in community based real estate development and/or program development; Ability to track and maintain project budgets and timelines; proficiency with MS Word, Excel, Power Point, etc; Strong interpersonal skills; ability to work as a member of a development team; Strong analytical and organizational skills; Strong critical thinking skills and Strong written communication skills.

Site (location) Contact Email
Central (Manhattan)David Cleghorn dcleghorn@helpusa.org
Director of Human Resources

Position summary: Plans, organizes, and directs all aspects of the human resources function, including employment, benefits and compensation, and employee relations. Oversees the development, recommendation, and promotion of comprehensive personnel policies and programs. Provides advice and guidance on the interpretation of policies, labor contracts and federal and state laws, as they relate to individuals and company objectives. Confers with and implements policies and/or programs jointly established with or by the Executive Management Team.

Qualifications: Masters Degree required; Or a minimum of 10 years of management experience with a Bachelors Degree; Minimum ten (10) years of management experience; five (5) years in a unionized work environment; Ability to interact with all levels of management and to maintain confidentiality; Ability to negotiate collective bargaining agreements, facilitate conflict resolution, conduct investigations and training in labor relations, discipline and other related HR areas; Working knowledge of employment law and related Federal and State regulations; Excellent verbal, written and organizational skills necessary; Work experiences in program operations, with the disadvantaged and diversified work environments a plus; and Computer literate with Microsoft Office applications required.

Site (location) Contact Email
Central (Manhattan)N/A jobs@helpusa.org
Director of Social Services

Position summary: Responsible for the overall management and direction for a comprehensive program of social services including, but not limited to, assessments, counseling, service planning, and developing and monitoring linkages with or development of HELP USA sponsored programs which provide entitlements and medical, educational, substance abuse, employment, child care, and mental health services, and early childhood education services including facility based day care, and recreational services. Services should ensure the expeditious placement of families and individuals into permanent housing and assist families and individuals in becoming self-sufficient.

Qualifications: Masters Degree in Social Work, Counseling, or Psychology required; Minimum five (5) years management experience required including proven supervisory and staff development skills; Knowledge and understanding of team concepts, preferably in a residential setting; Knowledge and understanding of family systems approach to practice preferred; Bi-lingual (English/Spanish) a plus and Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
Wards Island (Manhattan)Andre Harris aharris@helpusa.org
Employment Specialist

Position summary: As a part of the interdisciplinary team, the Employment Specialist is responsible for assessing residents’ interests, employment history, aptitude, and abilities in order to develop appropriate employment plans. The Specialist provides vocational and educational counseling and referrals to job readiness, training, and placement programs, which lead to either full-time or part-time unsubsidized employment.

Qualifications: Bachelor’s Degree (4 year) undergraduate degree or; Associate’s Degree (2 year) with three (3) years work experience in the employment counseling field, or; High school diploma or it equivalent with at least three (3) to five (5) years experience, but specific to the field of employment counseling, or; High school diploma or its equivalent with at least seven (7) years experience of a combination of work experience in the employment counseling field and other related experience within the social services field; Bi-lingual (English/Spanish) a plus; Computer literate specifically with Microsoft applications required; Excellent interpersonal, verbal, and written communication skills; and Valid NY, NJ, CT driver’s license.

Site (location) Contact Email
Clarke Thomas (Manhattan)Elsie Daniel edaniel@helpusa.org
Head Cook

Position summary: To ensure the provision of nutritional meals to the residents of HELP USA and to ensure that the functions related to kitchen cleanliness, food preparation, and food services are performed in accordance with the Board of Health regulations.

Qualifications: High School Diploma or GED required; Associate degree in Food Service Preparation preferred; Food Handler’s Certificate required; Minimum of five (5) years experience in the food service industry; Previous supervisory experience and
Willingness to continue training in food preparation and related courses.

Site (location) Contact Email
Wards Island (Manhattan)Andre Harris aharris@helpusa.org
Housing Specialist

Position summary: Responsible for the provision of services and referrals with or on behalf of residents which should ensure the expeditious placement of individuals and families into permanent housing and assist families and individuals in becoming self-sufficient. Services and referrals should include, but not be limited to, training in the area of how to interview for apartments, how to complete housing forms, how to conduct an apartment search, referrals to housing resources, and how to activate utilities.

Qualifications: High School Diploma/equivalent required. Bachelor's Degree preferred, with experience in housing placement services for a similar population. Minimum of one year, preferably three years of experience in housing placement services. Computer literate specifically with Microsoft applications required. Knowledge and understanding of team concepts preferred.

Site (location) Contact Email
Crotona (Bronx)Ana Sanchez & Lisa Clark asanchez@helpusa.org & lclark@helpusa.org
SSVF (Bronx)Syrena Huggins shuggins@helpusa.org
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Outreach Specialist

Position summary: The Supportive Services for Veteran Families (SSVF) Outreach Specialist assists veteran families who are at-risk of homelessness or who are literally homeless with services to ensure housing stability in permanent housing. He/she will coordinate services and activities to find and engage those veterans most in need of assistance and those who can benefit the most from SSVF services. He/she will be responsible for conducting outreach, pre-screenings, household assessments, community presentations, and direct services to support the household’s housing stability.

Qualifications: Associates Degree required, Bachelor’s in Social Work or a related field preferred; Knowledge of challenges faced by the veteran population and supportive services available successfully achieve the goal of re-housing and self-sufficiency; Prior experience in outreach, case management, assessment, counseling and crisis intervention preferred; Computer literate specifically with Microsoft applications required; Knowledge of the AWARDS database a plus; Knowledge and understanding of team concepts preferred and Veteran of the United States military strongly preferred

Site (location) Contact Email
SSVF (Manhattan)Christina Ortiz cortiz@helpusa.org
Porter

Position summary: Performs various maintenance-related assignments such as cleaning, painting, garbage/trash removal, and landscaping/snow removal. Must be able lift 75lbs. Operate small machinery, power tools, and hand tools. Follows the directions given by Director of Facilities Management or designated Maintenance Supervisor or Assistant Supervisor for maintenance.

Qualifications: High School Diploma/GED preferred; Porter or janitorial experience preferred; Basic electrical wiring, boiler mechanic and plumbing, a plus; Organizational skills; Computer literate specifically with Microsoft applications a plus; Valid US Drivers license a plus; Certificate of Fitness in related fields a plus; and Bilingual (English/Spanish) a plus.

Site (location) Contact Email
Homebase II (Bronx)Marisol Toledo mtoledo@helpusa.org
Newark (New Jersey)Maria Perez mdperez@helpusa.org
Property Manager

Position summary: Responsible for handling tenant problems. Responsible for the overseeing of the of affordable and supportive housing, for our over 400-unit and rapidly growing portfolio of rental housing in New York City. .

Qualifications: High School or equivalent degree required, Bachelor’s degree preferred; Minimum of five (5) years of senior management experience in property and/or asset management; Experience in low-income housing tax credit compliance and affordable housing rules and regulations; Skills in leading and managing a large and culturally diverse workforce; Knowledge and skills in program planning, budgeting process, and resource management; Supervisory and management skills; Computer literacy specifically in property management software (preferably Yardi) and Microsoft applications required; Ability to clearly communicate verbally and in writing and Valid driver's license may be required, depending on assigned region.

Site (location) Contact Email
Genesis Homes (Brooklyn)N/A propmgmt.regdirector@gmail.com
Safety Director

Position summary: To direct the facility’s safety program in accordance with HELP USA Policies and Procedures; supervises Senior Safety Supervisor and Safety Monitor Supervisors; respond to emergency conditions in the facility; and be available for weekend monitoring of all HELP USA facilities.

Qualifications: Associates Degree required; however, a combination a High School Diploma/ GED and extensive law enforcement, security and/or military experience may be accepted in lieu of a college degree, minimum of five years, preferably seven years of experience in law enforcement or related field; and two years of supervisory experience, demonstrated knowledge, experience, or capacity to work with homeless families/individuals and/or disadvantaged populations, A valid U.S. driver's license is required, computer literate, specifically in Microsoft applications required, must possess FDNY F-80 certification (New York City Shelter sites only)and New York State Security Guard License required, or required state security certification at locations outside of New York State.

Site (location) Contact Email
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Suffolk (Long Island)Kristen Ohrtman kohrtman@helpusa.org
Safety Monitor Supervisor

Position summary: To supervise safety personnel and ensure the safe operation of the facility ensuring enforcement of the policies, procedures, and rules/regulations; Documents and address residents’ complaints and grievances, providing direction and or appropriate resolution; Assists in the development of training for Safety Monitor Staff; Ensures minimum daily staff coverage; Documents and records individual staff problems (using proper forms when necessary); Submits all administrative reports to appropriate personnel, meeting deadlines, e.g. Incident Reports, Electronic Patrol Reports, etc.); and provides night and weekend coverage as needed.

Qualifications: High School Diploma/GED required; however extensive security and/or military experience may be accepted in lieu of a high school diploma; Experience in security related field; Demonstrated knowledge, experience or capacity to work with homeless families/individuals and/or disadvantaged populations; Demonstrated ability to supervise staff; Strong interpersonal skills; Good writing skills preferred; Computer literate specifically in Microsoft applications required; Possess FDNY F-80 certification (New York City Shelter sites only); and New York State Security Guard License required, or required state security certification at locations outside of New York State.

Site (location) Contact Email
Crotona I (Bronx)Dominick Magro dmagro@helpusa.org
HavenRonda Scurry rscurry@helpusa.org
Hillside (Queens)Gail Crick gcrick@helpusa.org
Safety Personnel

Position summary: Safety Personnel is assigned the task of providing a safe and secure environment at their assigned facility, under the supervision of the site Safety Director. He/she is expected to be alert, vigilant and courteous throughout the course of his/her assigned shift.

Qualifications: Applicants must possess a current, valid NYS security guard license. Past shelter experience, certification in First Aid & CPR and FDNY Fire Guard certification are preferred. Security Guard License Required.

Site (location) Contact Email
Franklin (Bronx)Hector Salas hsalas@helpusa.org
HavenRonda Scurry rscurry@helpusa.org
Suffolk (Long Island)*Kristen Ohrtman kohrtman@helpusa.org
West 107th* (Manhattan)Nicole Richards nrichards@helpusa.org
*Positions available on-call as well
Shift Supervisor

Position summary: The Shift Supervisor is responsible for the overall operations of the shelter during those work shifts and other time periods when director-level Social Service or Safety staff are not on duty at the facility. Operational responsibility will be primarily during evening, night and weekend shifts.

Qualifications: High School Diploma and significant experience working in residential facilities required, Associates or Bachelor’s Degree preferred; Ability to operate basic office equipment (fax; copier; email) required; Computer literate specifically in Microsoft applications required; New York State Security Guard License required, or required state security certification at locations outside of New York State; Bilingual (English/Spanish) a plus and Possess FDNY F-80 certification (New York City Shelter sites only).

Site (location) Contact Email
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Team Leader

Position summary: Responsible for providing overall leadership of the interdisciplinary team in client service delivery. Leads the team in the delivery of a comprehensive program of on-site and/or community based services including assessment, counseling and linkages with entitlement, mental health, substance abuse, employment, medical, educational, child care and aftercare programs in order to maximize the benefit of resident’s stay. Ensures the successful and expeditious placement of residents in permanent housing and the enhancement of their self-sufficiency.

Qualifications: MSW or Master Degree in a related field with clinical focus preferred; applicants/candidates enrolled in a Master’s level Social Work or elated program at time of application will be considered. Supervisory experience in a case management setting is highly desired. Knowledge and understanding of team concepts, preferably, in a residential setting. Bi-lingual (English/Spanish) a plus. Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
SSVF (Manhattan)Christina Ortiz cortiz@helpusa.org