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Help USA Job Application Guidelines

To be considered for a position listed below, please submit your cover letter and resume by email to the corresponding hiring manager.

Help USA employees interested in applying a position, must complete the “Internal Job Listing Application” and forward this application by email to the corresponding hiring manager. This application is available from the Business Managers at your work site or it can be found on the Intranet.

Please note, due to a high number of applicants, our recruiters are only able to reach out to those applicants whose experience, credentials and skills best meet the needs of the open position.

Thank you for your interest in employment at Help USA.

Assistant Mechanic/ Supervisor

Position summary: Supervise mechanics that perform preventative maintenance of physical plant equipment at HELP USA facilities located in the NYC region. Responds to equipment malfunctions that can lead to a life safety hazard. Ensures that repairs, inspections, trouble shooting and installation of equipment are performed as assigned.

Qualifications: Basic Supervisory experience in the building trades or building maintenance field; Basic ability to use tools and equipment associated with physical plants of buildings; Basic understanding and mechanical skills; Basic knowledge and experience with plumbing; Basic knowledge and possess electrical skills; Basic knowledge of heating, ventilation and air-conditioning (HVAC) systems; Certifications or licensure associated with HVAC preferred; Ability to interpret diagrams, shop drawings, blueprints and/or schematics; Problem solving skills (in the facility/building management field); Must possess basic grammatical competence; High School or equivalency preferred (not required); Valid US Drivers license and Bilingual skills a plus.

Site (location) Contact Email
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Assistant Safety Monitor Supervisor

Position summary: Supervises Safety Monitors on a shift and ensures the safe operation of the facility in accordance with HELP USA Policies and Procedures.

Qualifications: New York State Security Guard License required, or required state security certification at locations outside of New York State; Must be able to acquire (F-80) Fire Coordinator/ Fire Guard certification: The certification must be obtained prior to the expiration of the 6 month probationary period. (New York City Shelter Sites Only); High School Diploma/GED preferred, not required; Demonstrated knowledge, experience or capacity to work with homeless families/individuals and/or disadvantaged populations; Good interpersonal skills; Prior supervisory experience preferred Good writing skills preferred and Computer literate in Microsoft applications required.

Site (location) Contact Email
HELP I (Brooklyn)Washington Davis wdavis@helpusa.org
HELP Women's CenterOpal Martin omartin@helpusa.org
Hillside (Queens)Jerri Robinson jmrobinson@helpusa.org
Assistant Teacher

Position summary:
Under the supervision of the Group Teacher, the Assistant Teacher is responsible for:

COMPLIANCE ADHERANCE
• Helps to create learning centers in the classroom in accordance with ECERS, DOH Article 47, and Head Start Performance Regulations.
• Helps to create learning centers in the classroom in accordance with ECERS, DOH Article 47, and Head Start Performance Regulations.
• Help develop appropriate limits for children and deals with limit setting in accordance to the Discipline Policy and Procedures and DOH Article 47.
• Observes the schedule of the Center and adhering to its established personnel policies and practices.

CLASSROOM MANAGEMENT
• Helps prepare and maintain classroom environment daily.
• Helps to Develop and implement appropriate daily activity schedule.
• Assists and shares responsibility for keeping equipment and materials accessible and in good condition.
• Assists the Group Teacher and the Teacher’s Aide in keeping equipment accessible and in good, clean, sanitized condition.
• Takes responsibility for removing any damaged or unsafe equipment and reporting it to the Center Director or to Maintenance so that necessary actions can be taken.
• Meet and Greet children and families daily.
• Assist Group Teacher in encouraging families to volunteer and participate in their child’s program.
• Assumes responsibility and role of Lead Teacher in the absence of the Group Teacher.

CURRICULUM/INSTRUCTION/ASSESSMENT
• Assists the Group Teacher to ensure that an appropriate and approved curriculum is implemented for the development and growth of children enrolled.
• Assists the Group Teacher with documentation, input data and record keeping.
• Supervises a given group of children, the Assistant Teacher assists the Group
• Teacher in developing lesson plans and in the planning and execution of daily program activities.
• Performs other duties as assigned.

Qualifications:
• B.A. Degree in Early Childhood Development or related field with education credits,
*Or A.A Degree in Early Childhood Development,
*Or Child Development Associate Credential (CDA),
*Or 12 College Credits in early childhood or enrolled in College with at least 12 credits in early childhood.
• Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
ManhattanSarah Beauford-Mitchell sbeauford@helpusa.org
Business Manager

Position summary: The Business Manager supports the Executive Director of the site in all matters related to budgets, purchasing, timekeeping, payroll and human resources. This person is the site’s liaison to HELP’s Central Office and coordinates with the Central Office Finance, Human Resources, and Purchasing, and Information Technology departments.

Responsibilities include (but are not limited to):
• Annual budget preparation and periodic analyses, including monthly line item comparisons of year-to-date actual vs. budgeted expenses
• Payroll preparation including processing time records and other weekly/bi-weekly payroll data, auditing payroll registers prior to check distribution, and reviewing paid time off records.
• Ensuring compliance with the company policies and procedures related to the purchasing, receiving, billing and inventory functions and reviewing the accuracy of coding for all purchases.
• Acting as the site Information Technology administrator and trouble shooter, as required.

Qualifications: • Bachelor's Degree in Business Administration required. Accounting degree preferred.
• At least 3 years’ experience as an Accountant/Bookkeeper including payroll processing.
• Experience in computer systems operation and Microsoft applications required.
• Working knowledge of Kronos Timekeeping System is desirable.

Site (location) Contact Email
Brownsville (Brooklyn)Marcia Barnes mbarnes@helpusa.org
Case Manager

Position summary: Responsible for the provision of services and referrals with or on behalf of residents including, but not limited to, assessments, counseling, service planning, entitlements and medical, educational, substance abuse, employment, child care, and mental health services, and early childhood services including facility based day care, and recreational services. Services and referrals should ensure the expeditious placement of families and individuals into permanent housing and assist families and individuals in becoming self-sufficient.

Qualifications: Bachelor Degree in Social Work or a related field required. Computer literate specifically with Microsoft applications required. Knowledge and understanding of family systems approach to practice preferred. Knowledge and understanding of team concepts preferred. Prior experiences in case management, assessment, counseling and crisis intervention preferred.

Site (location) Contact Email
Brownsville (Brooklyn)Marcia Barnes mbarnes@helpusa.org
HELP Women's Center (Brooklyn)Opal Martin omartin@helpusa.org
Morris (Bronx)Felicia Cruickshank fcruickshank@helpusa.org
HomeBase II (Bronx)Marisol Toledo-Liz mtoledo@helpusa.org
Wards Island/SEC & Davidson (Manhattan)Andrea Harris aharris@helpusa.org
Keener (Manhattan)Paul Amara pamara@helpusa.org
Franklin (Bronx)Alicia Lyons alyons@helpusa.org
Suffolk (Bellport)Marcie Post mpost@helpusa.org
Case Manager – SSVF

Position summary: HELP USA’s Supportive Services for Veteran Families program is recruiting 4 case managers. The SSVF Case Manager will coordinate services and activities to assist veterans who are at-risk of homelessness or who are literally homelessness. He/she will be responsible for conducting outreach, household assessments, housing stability plans, home visits, and direct services to support housing stability. The Case Manager will provide advocacy for public entitlements including VA benefits, HRA benefits, and collaborate with households to access appropriate community resources.

Responsibilities:
• Assist veteran families to remain housed or to obtain permanent housing and support the household with on-going services to ensure housing stability
• Responsible for conducting assessments, program intakes, and making appropriate referrals for eligible veteran families
• Provide advocacy for public benefits to include, but not limited to, VA benefits, Public Assistance, Social Security, etc.
• Assist with household budget counseling and other individualized support to Veteran families
• Identify barriers and challenges that veterans are facing and utilize a solution-based approach to effectively resolve issues that threaten housing stability
• Prepare housing stability plans with a path to permanent housing and self-sufficiency
• Serve as liaison with appropriate agencies and programs, maintaining a network of resources and contacts
• Mediate internal household disputes that may threaten housing stability
• Access internal and external financial assistance to support housing stability
• Work closely with other specialty case management staff
• Outreach to Veteran families to engage and enroll eligible homeless Veteran families into the program
• Work closely with other specialty case management staff
• Attend all team meetings and provide regular updates of housing-based activities
• Ensures that all housing and programmatic activities meets the mandates as set forth in the contract

Qualifications:
• Bachelor’s in Social Work or a related field preferred.
• Knowledge of the challenges faced by the homeless veteran population and the supportive services available to successfully achieve the goal of permanent housing and self-sufficiency.
• Prior experience in case management, assessment, counseling, and crisis intervention preferred.
• Computer literate specifically with Microsoft applications required.
• Knowledge and understanding of team concepts preferred.
• Valid US driver’s license preferred.

Site (location) Contact Email
SSVF (Harlem)n/a ssvfny@helpusa.org
Case Manager Supervisor

Position summary: Responsibilities:
• Assist clients in locating housing.
• Develops and implements training for clients on skills needed to acquire and maintain an apartment.
• Meet with other service providers.
• Periodically meet with other workers to review clients and compare assessments.
• Adheres to OTDA regulations, County policies and procedures, and HELP USA Policies and Procedures.
• Identify needs of clients and develop resources and methods to service those needs.
• Monitors length of stay for residents to ensure compliance with governmental regulations, funder requirement s, and policies of HELP USA.
• Liaison for all housing subsidy program s.
• Responsible for ensuring timely completion of housing packages and tracking of package submission.
• Develops new housing resources.
• Performs other duties as assigned.

Qualifications:
• Bachelor Degree in Social Work or a related field required; Master's Degree in Social Work preferred.
• A minimum of 2 plus years of case management, assessment, counseling and crisis intervention preferred
• Supervisory experience in a case management setting is highly desired.

Site (location) Contact Email
HomeBase IIMarisol Toledo-Liz mtoledo@helpusa.org
Chief Operating Officer

Position summary: HELP USA is seeking a Chief Operating Officer who will report to the President/CEO and oversee all programs and government contracts in three areas: transitional housing for families, transitional housing for single adults, and homelessness prevention services. This includes supervision of all social services and physical operations of 35 programs and program sites primarily in the Greater New York City area, that employ over 1000 people in total. There is tremendous variety in HELP’s portfolio of programs, including idiosyncratic buildings and unique contract requirements for nearly every program and requiring great flexibility.

In addition to a strong compensation and benefits package, this position offers opportunity for advancement within HELP USA.

Responsibilities will include:

• Ensuring that all programs achieve their programmatic goals and objectives and comply with contract requirements of funding agencies.

• Maintaining strong, positive working relationships with HELP’s many local, state, and federal funders.

• Addressing the many and frequent crises that arise regularly in the management of multiple transitional housing facilities and homeless service programs.

• Providing leadership and mentoring for a staff of five direct reports, including support for and understanding of the challenges of each one’s responsibilities. Direct reports include three Senior Vice Presidents/Vice Presidents overseeing HELP’s 35 programs, Vice President of Safety, and Vice President of Facilities Management.

• Serving as a member of HELP’s highly collaborative, five-person Executive Leadership Team, which includes the Chief Executive Officer, Chief Financial Officer, Chief Administrative Officer, and Chief Real Estate Officer.

• Contributing to the grant writing process to enable HELP to be awarded new program contracts and have existing contracts renewed.

• Promoting and supporting the organization at policy and advocacy meetings, both local and national.

• Preparing and presenting material to and working professionally and effectively with HELP’s Board of Directors and multiple funding agencies.

• Exercising fiscal responsibility to ensure that all programs operate within established budgets.

• Adapting and redirecting course in the rapidly changing and fluid environment of homelessness policy and funding issues.

• Participation, including presentations, at relevant conferences.

Qualifications: • Commitment to the mission of HELP USA to end homelessness through housing, prevention, and shelter. If not already possessed, a willingness and ability to quickly learn the intricacies of homeless services and prevention.

• Minimum of 15+ years’ experience, including experience in social services, preferably homeless services or other residential programs, and at least five years of meaningful management experience overseeing multi-disciplinary teams in multiple programs concurrently.

• Gravitas, grace and a calm demeanor under pressure and in times of crisis.

• Ability to make unexpected course changes with ease and comfort.

• Outstanding, clear and concise communication skills, both written and oral.

• Undergraduate degree required with a graduate degree being a strong plus.

Site (location) Contact Email
Central (Manhattan)Susan Landon slandon@helpusa.org
Child Care Aide

Position summary: Provide childcare for children aged 2 months to 4 years old residing in transitional housing facility. Submit weekly lesson plan to the childcare Supervisor. Recommend children for early intervention as indicated. Responsible for keeping equipment accessible and in good, clean condition. Respects confidentiality of all information regarding parents and children. Acts respectfully and professionally in all interactions with staff, children and parents. Performs other duties as assigned. Maintains good working relationships and objective attitude with other staff members of the childcare center.

Qualifications: High School Diploma or GED required. Experience working with preschool children required. Bilingual English/Spanish a plus. Computer literate specifically in Microsoft applications.

Site (location) Contact Email
Suffolk (Bellport, NY)Stacy-Ann Henning shenning@helpusa.org
Criminal Justice Coordinator

Position summary: Responsible for providing service delivery to clients who may have legal restrictions based on criminal history. Provides individualized case management to shelter residents and housing placement for specialized client population. Areas of intervention include, but are not limited to, apartment search and/or maintenance, budgeting, and accessing community resources and most importantly, working with division of parole to facilitate successful placement into permanent housing.

Qualifications: A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; Two years’ experience preferred in providing housing counseling and placement services for related client populations; Valid US driver’s license is required; Bilingual (English/Spanish) a plus; Computer literate specifically with Microsoft applications required and Excellent interpersonal, verbal, and written communication skills

Site (location) Contact Email
Keener (Manhattan)Paul Amara pamara@usa.org
Director of Intake Services

Position summary: Responsible for the overall management and supervision of intake activities single adult women seeking shelter services in the New York City homeless shelter system. The person has oversight responsibility for the comprehensive program of intake activities. These include, but are not limited to, intake of each and every client entering the shelter system, exploration of any and all diversion and housing placement opportunities, crisis intervention, counseling, service planning, and leading the intake and shift supervisory team from a trauma informed practice perspective

Qualifications:
• Master's Degree in Social Work or related Master's Degree required
• Minimum three (3) years management experience required
• Knowledge and understanding of team concepts, preferably in a residential setting
• For family programs, knowledge and understanding of family systems approach to practice a plus
• Bi-lingual (English/Spanish) a plus
• Computer l iterate specifically with Microsoft applications required

Site (location) Contact Email
Franklin (Bronx)Alicia Lyons alyons@helpusa.org
Director of Operations

Position summary: Under the direct supervision of the Executive Director/Regional Director, supervises all facets of the facility’s maintenance and security programs in conjunction with the Executive Director/ Regional Director. The Director of Operations shall also ensure the orderly operation of the facility and maintenance of the physical plant in compliance with all corporate Policies and Procedures.

DUTIES and RESPONSIBILITIES:
• Directly supervises the Safety Department, plans and direct the operation of a 24 hour security operation.
• Directly supervise the Maintenance Department to provide adequate workforce for the housekeeping of the facility and upkeep of the physical plant.
• Ensures that client services are delivered in cooperation with all relevant departments and programs
• Recruits, hires, and trains Safety (security) and Maintenance staff(s).
• Prepares and implements safety schedules to ensure adequate coverage on all shifts and holidays.
• Schedule staff for mandatory and required federal, state and local government required certifications and licensing, and skill development training.
• Serves as Fire Safety Director, ensuring facility is in compliance with all pertinent fire and safety regulations.
• Establishes liaisons with local Police and Fire departments.
• Schedules, conducts, and documents monthly Fire Drills, as mandated by law.
• Ensures preparation and timely delivery of monthly reports and proper dissemination of incident and required reports to Executive Director/Regional Director, all Executive Staff members requiring such information.
• Functions as On-Call Site Administrator on a rotational basis with other facility managerial staff.
• Remains available on a 24/7/365 basis to be notified of all emergency situations occurring at the site, and will respond, when necessary, to assume direct supervision of the safety & security operation.
• May be required to work weekends and off hours, as required by Executive Director/ Regional Director.
• Assumes other responsibilities as determined by the Executive Director/Regional Director, V.P. Maintenance & Construction and/or V.P. Safety & Security.

Qualifications:
• High School Diploma/GED required; however, extensive law enforcement, military and/or building maintenance experience may be accepted in lieu of High School Diploma.
• Demonstrated experience in facility operations and supervision of facility operations staff.
• Minimum of five (5) years managerial experience.
• Prior experience and/or demonstrated skills in social services operations and ability to integrate facility social service program operations preferred.
• Valid N.Y.S. Driver’s License or that of state in which facility is located.
• New York State Security Guard License required, or required state security certification at locations outside of New York State.
• Must possess FDNY F-80 certification and F-02 (New York City Shelter Sites only).
• The ideal candidate possesses both physical plant management and law enforcement (police or corrections)/security/military experience.

Site (location) Contact Email
Brownsville (Brooklyn)Marcia Barnes mbarnes@helpusa.org
Director of Social Services

Position summary: Responsible for the overall management and direction for a comprehensive program of social services including, but not limited to, assessments, counseling, service planning, and developing and monitoring linkages with or development of HELP USA sponsored programs which provide entitlements and medical, educational, substance abuse, employment, child care, and mental health services, and early childhood education services including facility based day care, and recreational services. Services should ensure the expeditious placement of families and individuals into permanent housing and assist families and individuals in becoming self-sufficient.

Qualifications: Masters Degree in Social Work or Counseling or related Masters degree required; Minimum five (5) years case management experience required including proven supervisory and staff development skills; Knowledge and understanding of team concepts, preferably in a residential setting; Knowledge and understanding of family systems approach to practice preferred; Bi-lingual (English/Spanish) a plus and Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
Brownsville (Brooklyn)Marcia Barnes mbarnes@helpusa.org
Crotona I (Bronx)Ana Sanchez asanchez@helpusa.org
Hillside (Queens)Cynthia Lacey clacey@helpusa.org
Domestic Violence Counselor

Position summary: We are currently seeking a Domestic Violence Counselor. This is an excellent opportunity for a culturally sensitive, motivated, energetic team player to help individuals and families impacted by domestic violence to become more economically self-­reliant, maintain permanent housing, build job skills and access community resources independently. The ideal candidate will have a broad knowledge of community resources and economic education curriculum, enjoy working as part of a dedicated team and have experience working with diverse populations.

Qualifications: Crisis intervention, client advocacy and experience with battered women and their children.
Ability to assist client needs with financial empowerment. Bachelor's Degree in Social Work
or related fields with experience in housing, job placement & employment assistance.
Bilingual in Spanish preferred. Knowledgeable and skilled in direct individual and group
services including crisis intervention; homelessness; domestic violence; economic justice;
basic financial literacy; job readiness and community resources. Candidate should possess
the ability to create effective working relationships with other programs as well as build
strong bridges with community partners.

Site (location) Contact Email
BrooklynSamantha Degale sdegale@helpusa.org
Employment Counselor

Position summary: HELP USA is seeking an Employment Counselor who will be a part of a multi-disciplinary team. The Employment Counselor is responsible for facilitating job readiness classes. Classes will cover the areas of how to choose, find, get and keep a job. Will provide vocational and educational counseling when necessary to prepare the client to meet with job development staff. Will also assist with client outreach and recruitment duties as assigned by Program Coordinator.

Responsibilities:
• Participates in client recruitment and engagement activities.
• Helps facilitate employment readiness workshops including resume writing, preparing for the work world, completing job applications, and job-interviewing skills.
• Provides vocational and educational counseling for clients.
• Maintains a listing of all clients participating in HELP USA’s Employment Readiness Workshops.

Qualifications:
• Bachelor’s Degree (4 year) undergraduate degree or;
• Associate’s Degree (2 year) with three (3) years’ work experience in the employment counseling field, or; Bi-lingual (English/Spanish) a plus;
• Computer literate specifically with Microsoft applications required:
• Excellent interpersonal, verbal, and written communication skills.

Site (location) Contact Email
Genesis Homes Supportive Housing (Brooklyn)Iesha Whitaker iwhitaker@helpusa.org
Employment Specialist

Position summary: As a part of the interdisciplinary team, the Employment Specialist is responsible for assessing residents’ interests, employment history, aptitude, and abilities in order to develop appropriate employment plans. The Specialist provides vocational and educational counseling and referrals to job readiness, training, and placement programs, which lead to either full-time or part-time unsubsidized employment.

Qualifications: Bachelor’s Degree required. Bachelor’s in Social Work or a related field preferred; Knowledge of the challenges faced by the homeless veteran population and the supportive services available to successfully achieve the goal of permanent housing and self-sufficiency; Prior experience in vocational training, employment search and placement, case management, assessment, counseling, and crisis intervention preferred; Computer literate specifically with Microsoft applications required; Knowledge and understanding of team concepts preferred and valid US driver’s license preferred.

Site (location) Contact Email
Brownsville (Brooklyn)Marcia Barnes mbarnes@helpusa.org
Creston (Bronx)Alickson Andre aandre@helpusa.org
West 107th Street (Manhattan)Nicole Richards nrichards@helpusa.org
Executive Director

Position summary: The Executive Director is responsible for the overall development and management of all program operations at the facility. This includes direct oversight of existing programs, ongoing assessment of program needs and identification of potential funding streams to enhance program services. In addition, the Executive Director will serve as a liaison to other county service providers and community leaders to ensure the integration of the facility as a community based agency. Finally, works in coordination with the Director of Safety and the Director of Facilities Management to ensure the safe, orderly, and appropriate environment of the facility.

Qualifications:
Masters Degree required. Master Degree in Social Work or related field preferred.
Minimum five (5) years management experience required including proven supervisory, staff development, program management, and budgetary skills.
Minimum of three (3) years experience managing a singles shelter.
Computer literate specifically in Microsoft applications required.
Bi-lingual (English/Spanish) a plus.
Valid U.S. driver's license required.

Site (location) Contact Email
Keener (Manhattan)Anthonia Wosu awosu@helpusa.org
Executive Director – HomeBase III

Position summary: As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. HomeBase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. HomeBase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

HELP USA has been operating several HomeBase centers since the program’s inception in 2004 through HomeBase I and HomeBase II offices in the Bronx. HELP’s programs have been highly successful, with a 98.5% success rate for preventing clients from entering the shelter system. This year, the Department of Homeless Services has provided funding for a major expansion of HomeBase services citywide. As a leader of homeless prevention and re-housing services, HELP has received funding to greatly expand its reach into five community districts in the Bronx and will soon be opening HomeBase III.

HELP is seeking an Executive Director to lead this new HomeBase III program. Reporting to the SVP Homeless Prevention and Rehousing Services, the Executive Director will have full operating responsibility for the new program and will oversee a direct staff of 30 as well as a subcontractor group of about 15. Responsibilities will include:

• Formulating and implementing a plan to ensure that contractual programmatic goals and annual performance targets are met and exceeded.

• Recruiting, orienting, managing, and evaluating all program staff, which includes an Assistant Executive Director, four case management teams, various specialists, and administrative and facility support.

• Overseeing the subcontractor group that will provide housing stabilization services to clients who have left the NYC homeless shelter system and found permanent housing in the Homebase III area to prevent return to the homeless shelter system and residential instability.

• Evaluating program performance, determining gaps in service delivery, and assisting in leading the development of solutions for identified gaps and/or program performance issues.

• Managing and maintaining positive relationships with Bronx Housing Court participants, including HRA/RAU, attorneys, and landlords.

• Representing the agency with regard to homelessness and housing at meetings, negotiations, consultations, etc. with other service providers, governmental agencies, and community groups.

• Working closely with HELP’s budget department on budget preparation, monitoring, and compliance as well as facilitating budget modifications as needed.

Qualifications:
• Master’s Degree required – social work or related field

• Minimum of 5 year’s management experience, including proven supervisory, staff development, program management, and budgetary skills.

• Experience in social services, preferably homeless services.

• Strong quantitative skills to enable the learning, understanding, and application of program requirements for providing financial assistance.

• Understanding of financial risk, tempered with caring and compassion for people in crisis.

• Ability and interest to learn, understand and provide assistance with the complicated NYC eviction process.

• Computer literacy, particularly with Microsoft Office applications.

• Valid US driver’s license.

• Bi-lingual (English/Spanish) is a plus.

Site (location) Contact Email
HomeBase III (Bronx)Susan Landon slandon@helpusa.org
Head Cook

Position summary: Prepares, cooks, and serves food according to City and Federal nutritional guidelines. Prepares and follows monthly menu. Apportions food for residents. Prepares monthly and weekly purchase requisition for food and kitchen supplies. Maintains daily meal count.
Maintains inventory of food, supplies, and equipment on a monthly and bi-weekly basis. Informs Executive Director of needed supplies, repairs, and replacement of kitchen equipment and utensils. Stores all food and household Supplies. Provides direct supervision to other employees assigned to the kitchen. Develops and maintains regular schedules for kitchen personnel. Provides training to Interns. Maintains kitchen equipment in a clean, orderly and sanitary manner. Sweeps and mops kitchen floor as is necessary. Maintains general cleanliness of kitchen and dining room according to the Board of Health regulations. Assists in serving meals. Washes dishes, utensils, dinner trays, pots and pans according to sanitary procedures. Provides weekend, evening and holiday coverage necessary. Submits monthly reports. Performs other duties as assigned.

Qualifications: High School Diploma or GED required. Associate degree in Food Service
Preparation preferred. Food Handler's Certificate required. Minimum of five (5) years’ experience in the food service industry. Previous supervisory experience. Willingness to continue training in food preparation and related courses.

Site (location) Contact Email
HELP SEC (Manhattan)Andrea Harris aharris@helpusa.org
Housing Aftercare Clinician

Position summary:
HELP USA has recently received funding through Robin Hood Foundation to establish the Veterans Housing Aftercare program to help formerly homeless veterans transition to permanent housing and maintain housing stability. We are looking for a Housing Aftercare Clinician who will report to the Program Director and provide mental health and wellness counseling services to our veteran clients, who often have substance use and/or mental health disorders. Services will include individual counseling, benefits coordination, service linkages to community resources, intensive care referrals, and others as needed.

Major responsibilities will include:

• Assessing and enrolling homeless shelter veterans for Brief Critical Time Intervention and employment services to remove barriers to long-term housing stability.

• Providing mental health counseling and services, case management, and employment procurement for recently re-housed veterans.

• Ensuring that veterans who need mainstream benefit programs (e.g. SSI/SSDI, SNAP, Medicaid, etc.) are assisted in navigating the appropriate resources to obtain these benefits, collaborating with SOAR-trained workers as necessary when working to obtain certain benefits.

• Encouraging an array of integrated services and supports for veterans with substance use disorders, mental disorders, or co-occurring mental and substance use disorders,

• Screening and encouraging appropriate treatment and supports for veterans who may have an intellectual developmental disability.

Qualifications:
• Master’s degree in Social Work, Mental Health Counseling or related field required, LMSW, LHMC preferred
• Minimum two years’ experience delivering clinical crisis services preferred
• Experience facilitating individual sessions, support groups and workshops
• Experience in Motivational Interviewing (MI), Wellness Recovery Action Plan (WRAP) and Person Centered Planning (PCP) preferred
• Must have the ability to effectively listen and communicate with clients, other employees, and community partners, both orally and in writing
• Must have the ability to travel extensively throughout NYC’s five boroughs and be willing to work in a position which is mostly community-based (e.g. homeless shelters)
• Experience working with and understanding veterans, veteran services and or homeless populations is a plus
• Knowledge of AWARDS and CARES a plus

Site (location) Contact Email
Veterans Aftercare Program (Bronx)Jahmila Vincent jvincent@helpusa.org
Housing Director

Position summary: Responsible for providing overall leadership in the area of rapid rehousing. Ensures the successful and expeditious placement of residents into permanent housing and prepares them for independent living. Handles all counseling regarding housing including training clients, coordinating with other services providers to ensure the counseling, training, and adequate and appropriate placement of clients.

Responsibilities:
• Assist clients in locating housing.
• Develops and implements training for clients on skills needed to acquire and maintain an apartment.
• Meet with other service providers.
• Periodically meet with other workers to review clients and compare assessments.
• Adheres to OTDA regulations, County policies and procedures, and HELP USA Policies and Procedures.
• Identify needs of clients and develop resources and methods to service those needs.
• Monitors length of stay for residents to ensure compliance with governmental regulations, funder requirement s, and policies of HELP USA.
• Liaison for all housing subsidy program s.
• Responsible for ensuring timely completion of housing packages and tracking of package submission.
• Develops new housing resources.
• Performs other duties as assigned.

Qualifications:
• B.A. required or Associates Degree with experience.
• Human relationship and counseling skills.
• Two years’ experience in providing housing counseling and placements services for related client populations preferred.
• Bi-lingual (English/Spanish) a plus.
• Computer literate specifically with Microsoft applications required.
• Valid US driver's license is required.

Site (location) Contact Email
Franklin (Bronx)Alicia Lyons alyons@helpusa.org
Housing Specialist

Position summary: Responsible for the provision of services and referrals with or on behalf of residents which should ensure the expeditious placement of individuals and families into permanent housing and assist families and individuals in becoming self-sufficient. Services and referrals should include, but not be limited to, training in the area of how to interview for apartments, how to complete housing forms, how to conduct an apartment search, referrals to housing resources, and how to activate utilities.

Qualifications: High School Diploma/equivalent required. Bachelor's Degree preferred, with experience in housing placement services for a similar population. Minimum of one year, preferably three years of experience in housing placement services. Computer literate specifically with Microsoft applications required. Knowledge and understanding of team concepts preferred.

Site (location) Contact Email
Brownsville (Brooklyn)Marcia Barnes mbarnes@helpusa.org
Help I (Brooklyn)Sheron Vasser svasser@helpusa.org
Keener (Manhattan)Paul Amara pamara@helpusa.org
Housing Specialist – SSVF

Position summary: The Supportive Services for Veteran Families (SSVF) program is recruiting a Housing Specialist. The Housing Specialist reports to the SSVF Assistant Program Director and is responsible for assisting homeless veterans to relocate from homelessness into permanent housing. The ideal candidate will have a deep understanding of the New York City housing market, develop relationships with landlords and brokers, inspect apartments, accompany clients to apartment viewings, and collaborate with government agencies to link apartments and utilize vouchers.

Responsibilities:
• Responsible for locating appropriate housing for veterans who are at-risk of homelessness or who are homeless.
• Responsible for documenting all contact with and on behalf of the program participants in AWARDS.
• Responsible for the timely completion of housing inspections.
• Arranges forums with outside providers to provide information on topics related to securing and maintaining permanent housing.
• Provides additional information/instruction on the skills required to secure and maintain permanent housing to program participants
• Assists participants in the completion of all housing applications and ensures the applications are submitted to housing programs in a timely manner.
• Responsible for developing new housing resources.
• Escorts participants to view apartments and other appointments as needed.
• Assists participants in moving into permanent housing e.g. attends lease signing, ensures utilities are turned on, and coordinates transportation and moving.
• Participates in team meetings, case conferences, department meetings, weekly individual supervisory sessions, and staff training.
• Performs other duties as assigned.

Qualifications:
• Associates Degree required. Bachelor’s Degree in Social Work or a related field preferred.
• Knowledge of the challenges faced by the homeless veteran population and the supportive services available to successfully achieve the goal of permanent housing and self-sufficiency.
• Prior experience in real estate, housing placement, case management, and crisis intervention preferred.
• Computer literate specifically with Microsoft applications required.
• Knowledge and understanding of team concepts preferred.
• Valid US driver’s license preferred.

Site (location) Contact Email
SSVF (Harlem)n/a ssvfny@helpusa.org
Intake Worker

Position summary: Responsible for diverting individuals in their efforts towards greater self-sufficiency. Conducts intake assessments and related duties to assist in determining appropriate placements for all clients. Familiarizes all clients to the site program.

• Assists the facility in meeting and exceeding all targets established for diversion.
• Responsible for intake of new admissions.
• Provides evening and weekend coverage.
• Ensures all Intake Screenings, and Progress Notes with or on behalf of the client, Services and Referrals, and all other indicated areas are documented in HELP USA databases and external documentation is accurately, comprehensively, and within the assigned time frames.
• Enters intake information into database system during the intake interview.
• Conducts the intake interviews and accurately enters information onto forms.
• Completes additional intake duties as assigned; supports the Social Service and Safety Staff.
• Reviews program and client expectations with new clients.
• Collects client data, assists with client records, and report preparation.
• Ensures Finger Imaging is completed immediately upon admission.
• During intake screening, reviews and has client sign all forms.
• Ensures all signed client forms are given immediately to the Team Leader for review.
• Once reviewed, file forms in the case file.
• Distributes required new intake information.
• Advocates for and assists clients in the negotiation of the service delivery system to ensure receipt of entitlement services and other services as indicated.
• Participates in weekly individual supervision with his/her supervisor, departmental staff meetings, team meetings, and team case conferences.
• Provides information and referral services to residents as needed or as specified in the service plan.
• Completes monthly, quarterly, and other statistical reports as mandated by regulatory agencies and by HELP USA policies and procedures.
• Attends required HELP USA training and other indicated training workshops and courses.
• Adheres to all Federal, State, City regulations and HELP USA policies and procedures.
• Performs other duties as assigned.

Qualifications:
High School Diploma required. Bachelors Degree preferred.
Prior experience in case management, assessment counseling, and crisis intervention required.
Proficiency in computers and Microsoft applications required.
Excellent interviewing skills.
Effective verbal and written communication skills.
Excellent organizational skills.
Excellent time management.
Strong decisions making skills.
Valid U.S. driver's license required.

Site (location) Contact Email
Franklin (Bronx)Alicia Lyons alyons@helpusa.org
Job Developer

Position summary: Provides a screening and assessment of residents' educational and employment history as well as abilities, interests, and aptitudes. Provides new residents with an overview of HELP USA's employment program philosophy and services. Facilitates education and employment readiness workshops including, but not limited to, resume writing, preparing for the world of work and job interviewing skills. Provides educational and vocational counseling for residents, both individually and in groups. Refers residents to and acts as the point person for his/her clients in HELP USA's employment programs and other employment/vocational programs, which would facilitate job placement. Serves as a liaison with various employment/vocational and educational training programs and government offices. Prepares statistical and other indicated reports for HELP USA, HUD, OTDA, county DSS, and DHS requirements on a monthly or as needed basis.

Qualifications: Requirements:
• High School Diploma/equivalent required. Associate’s Degree or BA Degree in Human Services or related degree preferred.
• Must have knowledge of employment related activities.
• Bi-lingual skills in English/Spanish are a plus.
• Computer literate specifically in Microsoft and excellent organizational skills are a plus.
• Possession of a valid U.S. driver’s license preferred.

Site (location) Contact Email
HELP Works (Manhattan)Elsie Daniel edaniel@helpusa.org
Job Developer – SSVF

Position summary: The Supportive Services for Veteran Families (SSVF) Job Developer reports to the SSVF Assistant Program Director. As part of a the program team, the Job Developer is primarily responsible for developing a job bank and job placement services for veterans at risk of homelessness or who are currently homeless.

DUTIES AND RESPONSIBILITIES:
• Develops employment opportunities for veteran households who are unemployed or under-employed.
• Meets monthly placement goals/quotas
• Initiates and maintains ongoing contact with a variety of business and industry representatives to promote job placements for program participants
• Keep up-to-date regarding job fairs and Internet resources and participate in outreach and recruitment activities.
• With the program team, screens and assesses candidate’s educational and employment history.
• Matches program participants to employment opportunities for job placement.
• Provides post placement retention support to both employers and participants
• Ascertains employers’ needs and promotes job candidates in a way that would be appealing to employers.
• Provides employment counseling to program participants.
• Facilitates Job Readiness Workshops.
• Provide consistent communication with partner agencies to ensure coordination of services and development of job placement opportunities.
• Maintains accurate contact logs in AWARDS and case files.
• Submits monthly status reports in a timely fashion.
• Other duties as assigned

Qualifications: • Bachelor’s Degree required. Bachelor’s in a social service or a related field preferred.
• Two or more years as a job developer in a social work setting or comparable experience.
• Knowledge of the challenges faced by the homeless veteran population and the supportive services available to successfully achieve the goal of permanent housing and self-sufficiency.
• Prior experience in vocational training, employment search and placement, case management assessment, counseling, and crisis intervention preferred.
• Knowledge of AWARDS preferred
• Computer literate specifically with Microsoft applications required.
• Knowledge and understanding of team concepts preferred.
• Valid US driver’s license preferred.

Site (location) Contact Email
SSVF (Harlem)n/a ssvfny@helpusa.org
LCSW – Director of Clinical Services

Position summary: Responsible for the overall management and direction for a comprehensive clinical program including, but not limited to, psycho-social assessments, domestic violence assessments, individual counseling, group counseling, crisis intervention, safety planning, children’s therapeutic services, early childhood education services including facility based day care, and recreational services, and developing and monitoring linkages with or development of HELP USA sponsored programs which provide mental health, substance abuse and other therapeutic services.

Qualifications: Licensed Clinical Social Work required.
Minimum of three (3) years management experience required including proven supervisory and staff development skills. Five (5) years management experienced preferred; Experience facilitating support groups and workshops required; Knowledge and understanding of team concepts, preferably in a residential setting; Knowledge and understanding of family systems approach to practice preferred; Experience working with survivors of domestic violence preferred; Experience in child therapeutic interventions preferred; Bi-lingual (English/Spanish) a plus and Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
HavenShayla Madramootoo smadramootoo@helpusa.org
LMSW – Client Care Coordinator

Position summary: The Client Care Coordinator is responsible for the overall delivery and coordination of services for homeless families residing in family tier II shelters and/or family hotels. The Client Care Coordinator is responsible for interfacing with the New York City Department of Homeless Services Staff, Shelter providers and relevant community based organizations to enhance and ensure families are in receipt of optimal care and service coordination.

The Client Care Coordinator is responsible for the completion of psychosocial assessments of complex families impacted by multiple systems. The Client Care Coordinator will work with these systems and facilitate appropriate linkages for families to community based services. Client The Client Care Coordinator must be able to work from a multi-disciplinary team approach to service provision. The position calls for an individual able to work within a crisis driven environment with a knowledge base of substance abuse and addiction, domestic violence, child maltreatment, trauma, and mental health conditions. The Client Care Coordinator will provide education to other members of the team around clients’ psychosocial stressors and needs, to ensure positive outcomes for families.

The Client Care Coordinator will obtain ongoing professional development by the individual agency program, and the New York City Department of Homeless Services – Division of Family Services. The Client Care Coordinator will be expected to provide qualitative and quantitative feedback to Department of Homeless Services (DHS) and DHS Service Providers to inform both policy and practice.

Qualifications: · Master of Social Work Degree from an accredited school of social work;

· Current licensure- LMSW;

· Knowledge of child and adolescent development; emotional/behavioral health; mental health; parent-child relationships family dynamics; and diagnostic classification;

· Proficiency in the use of the Spanish language;

· Strong expertise in strengths-based, solution-focused, and family-centered practice;

· Knowledge of guidelines, policies and regulations relating to child welfare, safety, permanency and well-being;

· Knowledge and experience working with diverse cultures and ethnicities and

· Candidates should also possess excellent written and verbal communication skills.

Site (location) Contact Email
Morris (Bronx)Felicia Cruickshank fcruickshank@helpusa.org
LMSW – Clinical Social Worker

Position summary: HELP USA, nationally recognized leader in the provision of transitional housing, residential and social services is seeking a LMSW to provide direct services to diverse crime victim population through advocacy, case management, clinical & group counseling to crime victims of traumatic incidents.

Qualifications: Crisis intervention, client advocacy and experience with crime victim population necessary. LMSW or licenses within related fields for this position required. Knowledgeable and skilled in direct individual and group services and therapy. Candidate should possess the ability to create effective working relationships with other programs as well as build strong bridges with community partners.

Site (location) Contact Email
BrooklynSamantha Degale sdegale@helpusa.org
Outreach Specialist

Position summary: The Outreach Specialist will coordinate services and activities to find and engage those veterans most in need of assistance and those who can benefit the most from SSVF services. He/she will be responsible for conducting outreach, pre-screenings, household assessments, community presentations, and direct services to support the household’s housing stability.

Responsibilities:
• Conduct outreach to engage Veterans who are literally homeless or at-risk of becoming homelessness to connect them to resources to ensure housing stability
• Maintain constant contact with street outreach teams, veteran organizations, community partners, VA Hospitals and programs to engage Veterans who are suitable for SSVF services
• Conduct weekly outreach in Department of Homeless Services and other shelters
• Develop effective, trusting relationships with identified veterans, with a focus on facilitating housing placement, stability, and independence
• Development of relationships with local social services and public benefit agencies, shelters, and faith-based and community-based organizations serving low-income, at-risk, and homeless Veteran families
• Development of relationships with local VA facilities, including Vet Centers and Veterans Benefit Administration (VBA) offices
• Organize and conduct local informational events
• Participates in veteran centered events, such as Stand Downs (or similar)
• Attend community meetings/events
• Conduct pre-screening and assessments of veterans
• Work closely with other specialty case management staff
• Ensures that all housing and programmatic activities meet the mandates as set forth in the contract
• Other duties as assigned

Qualifications:
• Knowledge of challenges faced by the veteran population and supportive services available successfully achieve the goal of re-housing and self-sufficiency
• Ability to work a flexible schedule, which may include late nights and weekends
• Associates Degree required. Bachelor’s in Social Work or a related field preferred
• Prior experience in outreach, case management, assessment, counseling and crisis intervention preferred
• Computer literate specifically with Microsoft applications required
• Knowledge of the AWARDS database a plus
• Knowledge and understanding of team concepts preferred
• U.S. Veterans strongly encouraged to apply

Salary commensurate with experience.

Site (location) Contact Email
SSVF (Harlem)n/a ssvfny@helpusa.org
Porter

Position summary: Performs various maintenance-related assignments such as cleaning, painting, garbage/trash removal, and landscaping/snow removal. Must be able lift 75lbs. Operate small machinery, power tools, and hand tools. Follows the directions given by Director of Facilities Management or designated Maintenance Supervisor or Assistant Supervisor for maintenance.

Qualifications: High School Diploma/GED preferred; Porter or janitorial experience preferred; Basic electrical wiring, boiler mechanic and plumbing, a plus; Organizational skills; Computer literate specifically with Microsoft applications a plus; Valid US Drivers license a plus; Certificate of Fitness in related fields a plus; and Bilingual (English/Spanish) a plus.

Site (location) Contact Email
Crotona Day Care (Bronx)Lucia Pineda lpineda@helpusa.org
Franklin (Bronx)Alicia Lyons alyons@helpusa.org
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
HELP Women's CenterOpal Martin omartin@helpusa.org
Program Support Specialist – SSVF

Position summary: The Supportive Services for Veteran Families (SSVF) Program Support Specialist performs specialized administrative work to support the program’s ability to assists veteran families who are at-risk of homelessness or who are literally homeless with services to ensure housing stability in permanent housing. This position provides administrative coordination related to data quality, office management, intra and extra-office communication, and serves as a point of contact for community partners and program participants.

Responsibilities:
• Monitor the client database (AWARDS) for data quality issues and resolve them in a timely manner
• Coordinate with the HELP USA Database Administrator to resolve data quality concerns
• Conduct community outreach, including attending community meetings
• Manages veteran hotline and connects callers to appropriate office personnel
• Conduct pre-screenings of program applicants and arrange assessment appointments
• Act as back-up to the Business Manager for processing of all purchasing, HR, and accounts payable transactions
• Respond to any and all inquiries by funders regarding statistics or any other operational issues
• Attend meetings and conferences related to program as appropriate
• Take meeting minutes or notes
• Assist with collection and analysis of pertinent client and program data to generate reports, evaluate program performance and determine unmet needs
• Run reports, as required, from AWARDS
• Report any irregularities to Supervisor
• Work closely with specialty case management staff to ensure high fidelity of program design and goals
• Other duties as assigned

Qualifications:
• Bachelor’s Degree in Accounting, Business Administration, or related field required.
• Strong organizational, administrative, interpersonal and communication skills.
• Excellent computer skills, specifically with Microsoft Excel required
• Excellent time management skills
• Ability to analyze and assess situations that needs various levels of interventions
• Knowledge of the challenges faced by the homeless veteran population is a plus
• Prior experience in case management, assessment, counseling, and crisis intervention preferred

Site (location) Contact Email
SSVF (Manhattan)N/A ssvfny@helpusa.org
Recreation Coordinator

Position summary: HELP USA is seeking a Recreation Coordinator to work with school age children and young adults living in one of our temporary family housing facilities. This person will be responsible for:

• Developing and implementing an annual recreational program that is developmentally appropriate and meets the needs of all age groups and that will foster positive socialization and empowerment as well as the physical, cognitive, and emotional well-being of all program participants.

• Ensuring that appropriate recreational services are available for children with special needs, wither within existing curriculum or through service linkages.

• Encouraging full participation of resident families, including parents, to enhance family cohesion and re-socialization in the shelter environment and to ensure maximum utilization of recreational services.

• Engaging in aggressive community outreach to secure service linkages, in-kind donations, and other community resources for our residents and our program.

• Developing a resource guide of free and inexpensive recreational resources in the area.

• Maintaining a safe and healthy environment for all participants in recreational activities.

• Providing ongoing, focused supervision of all staff through the facilitation of regular recreation staff meetings and individual supervision of all recreation staff.

• Developing a budget for the recreation department including basic minimal operational needs, new needs, and “wish lists.”

Qualifications:
Associate’s degree, with Bachelor’s degree preferred
• Strong organization skills
• Strong oral and written communication skills
• Valid US driver’s license
• Computer literacy

Additionally, candidates must be creative, responsible, patient, kind, and caring and enjoy working with children.

Site (location) Contact Email
ManhattanShayla Madramootoo smadramootoo@helpusa.org
Safety Monitor Supervisor

Position summary: To supervise Safety personnel and ensure the safe operation of the facility in accordance with HELP Policies and Procedures.

Responsibilities:
• Supervises the Safety Monitors ensuring enforcement of the policies, procedures, and rules/regulations.
• Documents and address residents’ complaints and grievances, providing direction and or appropriate resolution.
• Assists in the development of training for Safety Monitor Staff
• Ensures minimum daily staff coverage.
• Documents and records individual staff problems (using proper forms when necessary).
• Submits all administrative reports to appropriate personnel, meeting deadlines, e.g. Incident Reports, Electronic Patrol Reports, etc.
• Provides night and weekend coverage as needed.

Qualifications:
• High School Diploma/GED required; however extensive security and/or military experience may be accepted in lieu of a high school diploma.
• Experience in security related field.
• Demonstrated knowledge, experience or capacity to work with homeless families/individuals and/or disadvantaged populations.
• Demonstrated ability to supervise staff.
• Strong interpersonal skills.
• Good writing skills preferred.
• Computer literate specifically in Microsoft applications required.
• Possess FDNY F-80 certification (New York City Shelter sites only).
• New York State Security Guard License required, or required state security certification at locations outside of New York State

Site (location) Contact Email
Help Women's Center (Brooklyn)Opal Martin omartin@helpusa.org
Help I (Brooklyn)Washington Davis wdavis@helpusa.org
Safety Personnel

Position summary: Safety Personnel is assigned the task of providing a safe and secure environment at their assigned facility, under the supervision of the site Safety Director. He/she is expected to be alert, vigilant and courteous throughout the course of his/her assigned shift.

Qualifications: Applicants must possess a current, valid NYS security guard license. Past shelter experience, certification in First Aid & CPR and FDNY Fire Guard certification are preferred. Security Guard License Required.

Site (location) Contact Email
Creston (Bronx)Alickson Andre aandre@helpusa.org
Crotona I (Bronx)Dominick Magro dmagro@helpusa.org
HavenRhonda Scurry rscurry@helpusa.org
HELP Women's Center (Brooklyn)Opal Martin omartin@helpusa.org
Morris (Bronx)Ralston Reid rreid@helpusa.org
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Safety Personnel – On Call

Position summary: Checks identification of residents and ensures sign in/sign out procedures are followed; Screens, registers and checks all visitors and vendors; Knowledgeable of the operations of various safety/security systems; Ensures that only authorized persons are on site; Explains the safety features in each unit to new residents; Responds to emergency situations at the facility; Cooperates with local community/emergency agencies; Submits all administrative reports to appropriate safety personnel; Ensures documentation of safety reports.

Qualifications: Requirements: High School Diploma or GED preferred, not required. New York State Guard License required, or required state security certification at locations outside of New York State. Eligible candidates must be able to fulfill the duties and responsibilities of a security guard and conduct themselves in a professional manner.

Site (location) Contact Email
Brownsville (Brooklyn)Marcia Barnes mbarnes@helpusa.org
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Shift Supervisor

Position summary: The Shift Supervisor is responsible for the overall operations of the shelter during those work shifts and other time periods when director-level Social Service or Safety staff are not on duty at the facility. Operational responsibility will be primarily during evening, night and weekend shifts.

Qualifications: High School Diploma and significant experience working in residential facilities required; Associates or Bachelor’s Degree preferred; Ability to operate basic office equipment (fax; copier; email) required; Computer literate specifically in Microsoft applications required; New York State Security Guard License required, or required state security certification at locations outside of New York State; Bilingual (English/Spanish) a plus and Possess FDNY F-80 certification (New York City Shelter sites only).


Site (location) Contact Email
Franklin (Bronx)Maria Lopez mlopez@helpusa.org
HELP Women's Center (Brooklyn)Opal Martin omartin@helpusa.org
Shift Supervisor I

Position summary: The Shift Supervisor I is responsible for the overall operations of the shelter during those work shifts and other time periods when Director-level Social Service or Executive staff are not on duty at the facility. Operational responsibility will be primarily during evening, night and weekend shifts.

Duties and Responsibilities:
• Supervise Shift Supervisors and/or other personnel working the same shift
• Place calls to appropriate personnel when Priority 1 and Priority 2 Incidents occur and follow-up on documentation of incident
• Cover shift in the absence of shift supervisor.
• Monitor and ensure that documentation of log book is maintained
• Follow-up on completion of preliminary intake process
• Conduct and/or supervise inspections of the facility including client dorms and recreation area.
• Ensure the safety of all shelter residents.
• Supervise safety and incident reporting systems; oversee liaison with DHS security staff.
• Maintain positive working relationship with all social service subcontractors at the facility and work in collaboration with other shelter/program staff to ensure safety oftheir clients.
• Supervise intake, bed assignments and related client service activities.
• Oversee facility maintenance staff on evening, night and weekend shifts. Ensure that the facility is well maintained during these shifts.
• Performs related tasks as needed.

Qualifications: • Bachelor’s Degree in Human Service or related field with the homeless population.
• Ability to operate basic office equipment (fax; copier; email) required.
• Proficiency in computers specifically in Microsoft applications and data base systems
• Effective verbal and communication skills
• Excellent organizational skills
• Excellent time management
• Strong decision making skills
• Valid US Driver's license required
• Possess FDNY F-80 certification (New York City Shelter sites only
• NYS Security Guard License required, or required state security certification at locations outside of New York State
• Bilingual (English/Spanish) a plus.

Site (location) Contact Email
HELP Women's Center (Brooklyn)Opal Martin omartin@helpusa.org
Substance Abuse Counselor/Specialist

Position summary: To provide individual and group substance abuse counseling and support services to HELP USA residents.

Responsibilities:
• Provides individual counseling.
• Facilitates recovery and related groups.
• Completes individual assessments and assists in the development of initial and subsequent service plans in the area of substance abuse treatment.
• Conducts educational seminars on substance abuse related topics.
• Meets with assigned residents at least once a week to review their progress toward achieving objectives and tasks identified on the service plan.
• Provides information on referral services to assigned residents as needed or as specified in the service plan.
• Develops discharge plan with/and on the behalf of the residents in collaboration with team.
• Advocates for and assists residents in negotiating the service delivery system, to ensure receipt of needed services.
• Participates in team meetings, case conferences, in-service meetings, and staff training and other meetings as indicated
• Participates as an instructor in in-house workshops.
• Provides night and weekend coverage as indicated and assigned.
• Adheres to governmental regulations and HELP USA Policies and Procedures.
• Documents services delivered to and on behalf of clients including, but not limited to, progress notes, group notes, attendance at groups, and service plans.
• Performs other duties as assigned.

Qualifications:
• Associates Degree required. Bachelor's Degree in Human Services preferred.
• Minimum of 3-5 years’ experience in a substance abuse treatment setting required.
• CASAC credentials required.
• Knowledge in substance abuse issues, domestic violence, sexual abuse, and AIDS/HIV related theories and practices.
• Valid U.S. driver’s license required.
• Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
Clarke Thomas (Manhattan)Faye Merolla fmerolla@helpusa.org
Team Leader

Position summary: Responsible for providing overall leadership of the interdisciplinary team in client service delivery. Leads the team in the delivery of a comprehensive program of on-site and/or community based services including assessment, counseling and linkages with entitlement, mental health, substance abuse, employment, medical, educational, child care and aftercare programs in order to maximize the benefit of resident’s stay. Ensures the successful and expeditious placement of residents in permanent housing and the enhancement of their self-sufficiency.

Qualifications: MSW or Master Degree in a related field with clinical focus preferred; applicants/candidates enrolled in a Master’s level Social Work or elated program at time of application will be considered. Supervisory experience in a case management setting is highly desired. Knowledge and understanding of team concepts, preferably, in a residential setting. Bi-lingua(English/Spanish) a plus. Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
Clarke Thomas (Manhattan)Faye Merolla fmerolla@helpusa.org
Crotona (Bronx)Ana Sanchez asanchez@helpusa.org
Franklin (Bronx)Alicia Lyons alyons@helpusa.org
Vice President of Development

Position summary: HELP USA is looking for a Vice President of Development to create and implement a comprehensive, multi-year fundraising strategy and play a pivotal role in strengthening fundraising capacity. This is an outstanding opportunity to take part in enabling HELP USA to continue and expand its mission to combat homelessness. The Vice President of Development will report to the Chair of the HELP USA Fund and will oversee a small staff.

Specific responsibilities will include:

• Leading the organization in fund raising programs, activities and events, building and maintaining foundation and corporate support, and cultivating major donors.

• Developing and implementing long-term and short-term fundraising strategies to drive the growth of existing initiatives and the creation of new donation-generating programs.

• Prospecting for, maintaining an active pipeline of, and establishing and cultivating relationships with prospective and new donors, including family and corporate foundations, corporations, and individual donors.

• Working with the Volunteer Coordinator to develop and manage a volunteer program including development of a recruitment strategy.

• Managing private grant development, production of special events, major donor campaign, direct mail, digital mail, planned giving and capital campaigns. This includes:
o Researching and identifying appropriate grant prospects among foundations and corporations and writing and submitting grant proposals to secure funding for capacity building and organizational support.
o Creating and implementing planned giving and endowment programs, major donor campaigns, and capital campaigns.
o Managing production of three major fund-raising events annually, working with outside consultants as necessary.

• Working with the Board of Directors to:
o Research and provide introductions to viable Board candidates
o Develop a fundraising agenda and facilitate participation of the Board of Directors of HELP USA and affiliates in meeting the fundraising targets.
o Develop feasibility, implementation strategy, and management of all fundraising activities.
o Develop an annual operating budget for the Fund.

• Ensuring that all grant funding, gifts and other contributions are accurately recorded and acknowledged on a timely basis.

• Ensuring compliance with all rules and regulations regarding fundraising, including preparation and filing of IRS reports.

Qualifications:
• Commitment to the mission of HELP USA to end homelessness through housing, prevention, and shelter.

• Undergraduate degree required, with advanced degree a plus, and a minimum of 5 years’ relevant work experience.

• Successful track record of fundraising with foundations, corporations, and individual donors.

• Comprehensive understanding of fundraising mechanics, knowledge of current fundraising trends, and knowledge of the local and national foundation community.

• Computer literate, particularly with Microsoft Office applications as well as donor management applications.

• Outstanding communication skills, both oral and written.

• Blend of strategic focus and analytical skill with hands-on, organized, detail orientation.

• Strong organizational, analytical, and project management skills.

• Self-starter with ability to prioritize and manage multiple tasks and to work independently with minimal supervision on a day-to-day basis.

Site (location) Contact Email
Central (Manhattan)Susan Landon slandon@helpusa.org