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Help USA Job Application Guidelines

To be considered for a position listed below, please submit your cover letter and resume by email to the corresponding hiring manager.

Help USA employees interested in applying a position, must complete the “Internal Job Listing Application” and forward this application by email to the corresponding hiring manager. This application is available from the Business Managers at your work site or it can be found on the Intranet.

Please note, due to a high number of applicants, our recruiters are only able to reach out to those applicants whose experience, credentials and skills best meet the needs of the open position.

Thank you for your interest in employment at Help USA.

Administrative Assistant

Position summary: To provide support services for the Director and other administrative staff as requested, including typing and file management. To assist in the completion of reports and written correspondence, including dictation and information collection, if required. To assist in the execution of both special and on-going projects.

Qualifications: High School Diploma or equivalent required; AA Degree preferred; Minimum two years administrative experience and demonstrated ability in admin skills; Type 55+ words per minute and must have MS Word and Excel; Strong organizational, interpersonal and communication skills.
Ability to handle a large volume of work with shifting priorities.

Site (location) Contact Email
Help I (Brooklyn)Anthony Graham agraham@helpusa.org
After Care Case Manager

Position summary: To provide outreach social service support to Scattered Site residents i.e. residents living in apartments in the community. Responsible for the provision of services and referrals with or on behalf of residents including, but not limited to, assessments, counseling, service planning, entitlements and medical, educational, substance abuse, employment, child care, and mental health services, and early childhood services including facility based day care, and recreational services.

Qualifications: Four year college degree required. Bachelors of Social Work/Human Services or related course work preferred; Prior experience in case management, assessment, counseling, and crisis intervention preferred; Computer literate specifically in Microsoft applications required and Valid U.S. driver’s license required.

Site (location) Contact Email
Franklin (Bronx)Alicia Lyons alyons@helpusa.org
Assistant Mechanic/ Supervisor

Position summary: Supervise mechanics that perform preventative maintenance of physical plant equipment at HELP USA facilities located in the NYC region. Responds to equipment malfunctions that can lead to a life safety hazard. Ensures that repairs, inspections, trouble shooting and installation of equipment are performed as assigned.

Qualifications: Basic Supervisory experience in the building trades or building maintenance field; Basic ability to use tools and equipment associated with physical plants of buildings; Basic understanding and mechanical skills; Basic knowledge and experience with plumbing; Basic knowledge and possess electrical skills; Basic knowledge of heating, ventilation and air-conditioning (HVAC) systems; Certifications or licensure associated with HVAC preferred; Ability to interpret diagrams, shop drawings, blueprints and/or schematics; Problem solving skills (in the facility/building management field); Must possess basic grammatical competence; High School or equivalency preferred (not required); Valid US Drivers license and Bilingual skills a plus.

Site (location) Contact Email
Help I (Brooklyn)Juan Molina jmolina@helpusa.org
Business Manager

Position summary: Responsible for the following: preparation and monitoring of the site’s budget; Kronos timekeeping system, payroll and employee benefits preparation and processing including preparation and maintenance of site personnel files; liaison to Central Office Human Resource Department; collection and reporting of laundry receipts (only at residential sites where applicable); preparation of purchase requisitions, and other special projects assigned by the Executive Director.

Qualifications: Bachelor's Degree in Business Administration required. Accounting degree preferred; At least 3 years experience, as an Accountant/Bookkeeper including payroll processing required; Working knowledge of Kronos Timekeeping System is desirable and Experience in computer systems operation and Microsoft applications required

Site (location) Contact Email
Clarke Thomas (Manhattan)Faye Merolla fmerolla@helpusa.org
Franklin (Bronx)Alicia Lyons alyons@helpusa.org
Homebase II (Bronx)Marisol Toledo mtoledo@helpusa.org
Case Manager

Position summary: Responsible for the provision of services and referrals with or on behalf of residents including, but not limited to, assessments, counseling, service planning, entitlements and medical, educational, substance abuse, employment, child care, and mental health services, and early childhood services including facility based day care, and recreational services. Services and referrals should ensure the expeditious placement of families and individuals into permanent housing and assist families and individuals in becoming self-sufficient.

Qualifications: Bachelor Degree in Social Work or a related field required. Computer literate specifically with Microsoft applications required. Knowledge and understanding of family systems approach to practice preferred. Knowledge and understanding of team concepts preferred. Prior experiences in case management, assessment, counseling and crisis intervention preferred.

Site (location) Contact Email
Clarke Thomas (Bronx)Ben McKnight bmcknight@helpusa.org
Crotona II (Bronx)Roberta Thomas & Ana Sanchez rthomas@helpusa.org & asanchez@helpusa.org
HavenTangiss Taylor ttaylor@helpusa.org
HomeBase II (Bronx)Marisol Toledo-Liz mtoledo@helpusa.org
New Horizons (Brooklyn)Necola Eason neason@helpusa.org
SSVF (Manhattan)Christina Ortiz cortiz@helpusa.org
Client Care Coordinator I

Position summary: The Supervisor leads the Client Care Coordinator team and is responsible for ensuring day to day operation of the program under the supervision of the Executive Director. The LCSW is the onsite supervisor for the Client Care Coordinator program team. As needed, supervisors are also expected to perform the duties of the Client Care Coordinators including, but not limited to coordination of services for an assigned caseload of enrollees. As this is an evolving program, additional responsibilities will be added.

Qualifications: Excellent proficiency with Microsoft Outlook and Microsoft Office; The ability to maintain statistics using various computer programs; Master’s Degree in Social Work or Human Services; Four years’ experience in providing case management services to persons with disabilities (medical, psychiatric or cognitive disabilities) or comparable experience; One year of supervisory experience strongly preferred and Licensure in Clinical Social Work (LCSW)


Site (location) Contact Email
Hamilton (Manhattan)Teona Beromelidze tberomelidze@helpusa.org
Help I (Brooklyn)Anthony Graham agraham@helpusa.org
Morris (Bronx)Felicia Cruickshank fcruickshank@helpusa.org
Client Care Monitor/Worker

Position summary: Responsible for assisting in ensuring clients comply with program mandates related to safety and security, site life skills, and appointments both internal and external.

Qualifications: High School Diploma or equivalent required, Associate Degree preferred; Valid US drivers license required; Bi-lingual a plus and Computer literate in Microsoft applications required.

Site (location) Contact Email
Clarke Thomas (Manhattan)Todd Jefferson tjefferson@helpusa.org
Clinician/Clinical Social Worker

Position summary: Responsible for the provision of mental health counseling services to residents. These services include, but are not limited to, individual, family, group, and couples counseling. Also responsible for responding to mental health crises at the facility and serves as a consultant to the Team on mental health issues.

Qualifications: MSW required, CSW a plus; Experience facilitating support groups and workshops required; Computer literate in Microsoft applications required; Bilingual (Spanish) a plus; and Valid drivers license a plus.

Site (location) Contact Email
Genesis Home Supportive Housing Program (Brooklyn)Iesha Whitaker iwhitaker@helpusa.org
Development Project Associate

Position summary: HELP USA was founded in 1986 and has grown to become one of the largest builders and operators of transitional and low-income permanent housing in the nation. To date, HELP USA has developed and/or operates more than 3,000 housing units across the country, which includes 34 residential projects in New York, New Jersey, Nevada, and Pennsylvania. HELP USA’s Real Estate Development Department is responsible for securing and managing government funding and private financing for the agency’s low income and supportive housing projects. The Development Project Associate will support all stages of the funding / financing process, including the identification of funding opportunities, proforma development and analysis, and the preparation of funding applications. The Development Project Associate will also attend meetings and workshops related to housing finance opportunities. He or she will assist in the implementation of a national real estate development strategy. This will include moderate and substantial rehab, new construction, mixed-use, commercial, and assembly of land for future development with the goal to achieve the long-term objectives of HELP USA’s development strategic plan. This is an entry level position.

Qualifications: Bachelor’s degree in relevant field required. Substantial progress towards an advanced degree in Planning, Public Administration, Real Estate Development, Business or Real Estate Financing preferred; Demonstrated interest in community based real estate development and/or program development; Ability to track and maintain project budgets and timelines; proficiency with MS Word, Excel, Power Point, etc; Strong interpersonal skills; ability to work as a member of a development team; Strong analytical and organizational skills; Strong critical thinking skills and Strong written communication skills.

Site (location) Contact Email
Central (Manhattan)David Cleghorn dcleghorn@helpusa.org
Director of Clinical Services

Position summary: Responsible for the overall management and direction for a comprehensive clinical program including, but not limited to, psycho-social assessments, domestic violence assessments, individual counseling, group counseling, crisis intervention, safety planning, children’s therapeutic services, early childhood education services including facility based day care, and recreational services, and developing and monitoring linkages with or development of HELP USA sponsored programs which provide mental health, substance abuse and other therapeutic services.

Qualifications: Licensed Clinical Social Work required.
Minimum of three (3) years management experience required including proven supervisory and staff development skills. Five (5) years management experienced preferred; Experience facilitating support groups and workshops required; Knowledge and understanding of team concepts, preferably in a residential setting; Knowledge and understanding of family systems approach to practice preferred; Experience working with survivors of domestic violence preferred; Experience in child therapeutic interventions preferred; Bi-lingual (English/Spanish) a plus and Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
HavenShayla Madramootoo smadramootoo@helpusa.org
Director of Human Resources

Position summary: Plans, organizes, and directs all aspects of the human resources function, including employment, benefits and compensation, and employee relations. Oversees the development, recommendation, and promotion of comprehensive personnel policies and programs. Provides advice and guidance on the interpretation of policies, labor contracts and federal and state laws, as they relate to individuals and company objectives. Confers with and implements policies and/or programs jointly established with or by the Executive Management Team.

Qualifications: Masters Degree required; Or a minimum of 10 years of management experience with a Bachelors Degree; Minimum ten (10) years of management experience; five (5) years in a unionized work environment; Ability to interact with all levels of management and to maintain confidentiality; Ability to negotiate collective bargaining agreements, facilitate conflict resolution, conduct investigations and training in labor relations, discipline and other related HR areas; Working knowledge of employment law and related Federal and State regulations; Excellent verbal, written and organizational skills necessary; Work experiences in program operations, with the disadvantaged and diversified work environments a plus; and Computer literate with Microsoft Office applications required.

Site (location) Contact Email
Central (Manhattan)N/A jobs@helpusa.org
Director of Social Services

Position summary: Responsible for the overall management and direction for a comprehensive program of social services including, but not limited to, assessments, counseling, service planning, and developing and monitoring linkages with or development of HELP USA sponsored programs which provide entitlements and medical, educational, substance abuse, employment, child care, and mental health services, and early childhood education services including facility based day care, and recreational services. Services should ensure the expeditious placement of families and individuals into permanent housing and assist families and individuals in becoming self-sufficient.

Qualifications: Masters Degree in Social Work, Counseling, or Psychology required; Minimum five (5) years management experience required including proven supervisory and staff development skills; Knowledge and understanding of team concepts, preferably in a residential setting; Knowledge and understanding of family systems approach to practice preferred; Bi-lingual (English/Spanish) a plus and Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
Wards Island (Manhattan)Andre Harris aharris@helpusa.org
Executive Shelter Director

Position summary: The Executive Director is responsible for the overall development and management of all program operations at the facility. This includes direct oversight of existing programs, ongoing assessment of program needs and identification of potential funding streams to enhance program services. In addition, the Executive Director will serve as a liaison to other county service providers and community leaders to ensure the integration of the facility as a community based agency. Finally, works in coordination with the Director of Safety and the Director of Facilities Management to ensure the safe, orderly, and appropriate environment of the facility.

Qualifications: Masters Degree required. Master Degree in Social Work or related field preferred; Minimum five (5) years management experience required including proven supervisory, staff development, program management, and budgetary skills; Computer literate specifically in Microsoft applications required; Bi-lingual (English/Spanish) a plus and Valid U.S. driver's license required.

Site (location) Contact Email
Hillside (Queens)Frances Pierre fpierre@helpusa.org
Family Worker (Day Care)

Position summary: Under general supervision of the Family Service Coordinator, the Family Worker will work with parents to accomplish the parent education and parent participation objectives of the Head Start and/or State Preschool Program

Qualifications: AA in Human Services/Social Services required; Two years’ experience working with children and families; Ability to plan and implement parent education and parent participation in activities; Knowledge of community social services agencies; Knowledge of early childhood education; Knowledge of diverse cultures and life styles and New York State Driver’s license.

Site (location) Contact Email
Morris (Bronx)Shaniquia Vernon-Phoenix sphoenix@helpusa.org
Housing Specialist

Position summary: Responsible for the provision of services and referrals with or on behalf of residents which should ensure the expeditious placement of individuals and families into permanent housing and assist families and individuals in becoming self-sufficient. Services and referrals should include, but not be limited to, training in the area of how to interview for apartments, how to complete housing forms, how to conduct an apartment search, referrals to housing resources, and how to activate utilities.

Qualifications: High School Diploma/equivalent required. Bachelor's Degree preferred, with experience in housing placement services for a similar population. Minimum of one year, preferably three years of experience in housing placement services. Computer literate specifically with Microsoft applications required. Knowledge and understanding of team concepts preferred.

Site (location) Contact Email
Crotona (Bronx)Ana Sanchez & Lisa Clark asanchez@helpusa.org & lclark@helpusa.org
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Licensed Master Social Worker

Position summary: The Client Care Coordinator is responsible for the overall delivery and coordination of services for homeless families residing in family tier II shelters and/or family hotels. The Client Care Coordinator is responsible for interfacing with the New York City Department of Homeless Services Staff, Shelter providers and relevant community based organizations to enhance and ensure families are in receipt of optimal care and service coordination.
The Client Care Coordinator is responsible for the completion of psychosocial assessments of complex families impacted by multiple systems. The Client Care Coordinator will work with these systems and facilitate appropriate linkages for families to community based services. Client The Client Care Coordinator must be able to work from a multi-disciplinary team approach to service provision. The position calls for an individual able to work within a crisis driven environment with a knowledge base of substance abuse and addiction, domestic violence, child maltreatment, trauma, and mental health conditions. The Client Care Coordinator will provide education to other members of the team around clients’ psychosocial stressors and needs, to ensure positive outcomes for families.
The Client Care Coordinator will obtain ongoing professional development by the individual agency program, and the New York City Department of Homeless Services – Division of Family Services. The Client Care Coordinator will be expected to provide qualitative and quantitative feedback to Department of Homeless Services (DHS) and DHS Service Providers to inform both policy and practice.

Qualifications: Master of Social Work Degree from an accredited school of social work; Current licensure- LMSW; Knowledge of child and adolescent development; emotional/behavioral health; mental health; parent-child relationships family dynamics; and diagnostic classification; Proficiency in the use of the Spanish language; Strong expertise in strengths-based, solution-focused, and family-centered practice; Knowledge of guidelines, policies and regulations relating to child welfare, safety, permanency and well-being; Knowledge and experience working with diverse cultures and ethnicities and Candidates should also possess excellent written and verbal communication skills.

Site (location) Contact Email
Crotona & Crotona II(Bronx)Ana Sanchez asanchez@helpusa.org
Hamilton (Manhattan)Teona Beromelidze tberomelidze@helpusa.org
Help I (Brooklyn)Anthony Graham agraham@helpusa.org
Hillside (Queens)Gail Crick gcrick@helpusa.org
Morris (Bronx)Felicia Cruickshank fcruickshank@helpusa.org
Outreach Specialist

Position summary: The Supportive Services for Veteran Families (SSVF) Outreach Specialist assists veteran families who are at-risk of homelessness or who are literally homeless with services to ensure housing stability in permanent housing. He/she will coordinate services and activities to find and engage those veterans most in need of assistance and those who can benefit the most from SSVF services. He/she will be responsible for conducting outreach, pre-screenings, household assessments, community presentations, and direct services to support the household’s housing stability.

Qualifications: Associates Degree required, Bachelor’s in Social Work or a related field preferred; Knowledge of challenges faced by the veteran population and supportive services available successfully achieve the goal of re-housing and self-sufficiency; Prior experience in outreach, case management, assessment, counseling and crisis intervention preferred; Computer literate specifically with Microsoft applications required; Knowledge of the AWARDS database a plus; Knowledge and understanding of team concepts preferred and Veteran of the United States military strongly preferred

Site (location) Contact Email
SSVF (Manhattan)Christina Ortiz cortiz@helpusa.org
Porter

Position summary: Performs various maintenance-related assignments such as cleaning, painting, garbage/trash removal, and landscaping/snow removal. Must be able lift 75lbs. Operate small machinery, power tools, and hand tools. Follows the directions given by Director of Facilities Management or designated Maintenance Supervisor or Assistant Supervisor for maintenance.

Qualifications: High School Diploma/GED preferred; Porter or janitorial experience preferred; Basic electrical wiring, boiler mechanic and plumbing, a plus; Organizational skills; Computer literate specifically with Microsoft applications a plus; Valid US Drivers license a plus; Certificate of Fitness in related fields a plus; and Bilingual (English/Spanish) a plus.

Site (location) Contact Email
Clarke Thomas (Manhattan)Floyd Allen fallen@helpusa.org
Help I(Brooklyn)Anthony Graham agraham@helpusa.org
Recreation Aide

Position summary: Under the direct supervision of the Director, the Recreation Aide assisted in the planning, coordination, and implementation of all recreation goals and objectives.

Qualifications: Associates Degree required; Knowledge of children's recreational activities; Valid U.S. Driver's License required and Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
Suffolk (Long Island)Jennifer Dicristina jdicristina@helpusa.org
Recreation Specialist

Position summary: Under the direct supervision of the Director, the Recreation Specialist assisted in the planning, coordination, and implementation of all recreation goals and objectives.

Qualifications: Associates Degree required; Knowledge of children's recreational activities; Valid U.S. Driver's License required and Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
Hillside(Queens)Josephine Mitchell jmitchell@helpusa.org
Safety Director

Position summary: To direct the facility’s safety program in accordance with HELP USA Policies and Procedures; supervises Senior Safety Supervisor and Safety Monitor Supervisors; respond to emergency conditions in the facility; and be available for weekend monitoring of all HELP USA facilities.

Qualifications: Associates Degree required; however, a combination a High School Diploma/ GED and extensive law enforcement, security and/or military experience may be accepted in lieu of a college degree, minimum of five years, preferably seven years of experience in law enforcement or related field; and two years of supervisory experience, demonstrated knowledge, experience, or capacity to work with homeless families/individuals and/or disadvantaged populations, A valid U.S. driver's license is required, computer literate, specifically in Microsoft applications required, must possess FDNY F-80 certification (New York City Shelter sites only)and New York State Security Guard License required, or required state security certification at locations outside of New York State.

Site (location) Contact Email
Suffolk (Long Island)Kristen Ohrtman kohrtman@helpusa.org
Safety Personnel

Position summary: Safety Personnel is assigned the task of providing a safe and secure environment at their assigned facility, under the supervision of the site Safety Director. He/she is expected to be alert, vigilant and courteous throughout the course of his/her assigned shift.

Qualifications: Applicants must possess a current, valid NYS security guard license. Past shelter experience, certification in First Aid & CPR and FDNY Fire Guard certification are preferred. Security Guard License Required.

Site (location) Contact Email
Clarke Thomas (Manhattan)Todd Jefferson tjefferson@helpusa.org
Franklin (Bronx)Hector Salas hsalas@helpusa.org
Help I (Brooklyn)Washington Davis wdavis@helpusa.org
Suffolk (Long Island)*Kristen Ohrtman kohrtman@helpusa.org
*Positions available on-call as well
Shift Supervisor

Position summary: The Shift Supervisor is responsible for the overall operations of the shelter during those work shifts and other time periods when director-level Social Service or Safety staff are not on duty at the facility. Operational responsibility will be primarily during evening, night and weekend shifts.

Qualifications: High School Diploma and significant experience working in residential facilities required, Associates or Bachelor’s Degree preferred; Ability to operate basic office equipment (fax; copier; email) required; Computer literate specifically in Microsoft applications required; New York State Security Guard License required, or required state security certification at locations outside of New York State; Bilingual (English/Spanish) a plus and Possess FDNY F-80 certification (New York City Shelter sites only).

Site (location) Contact Email
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Team Leader

Position summary: Responsible for providing overall leadership of the interdisciplinary team in client service delivery. Leads the team in the delivery of a comprehensive program of on-site and/or community based services including assessment, counseling and linkages with entitlement, mental health, substance abuse, employment, medical, educational, child care and aftercare programs in order to maximize the benefit of resident’s stay. Ensures the successful and expeditious placement of residents in permanent housing and the enhancement of their self-sufficiency.

Qualifications: MSW or Master Degree in a related field with clinical focus preferred; applicants/candidates enrolled in a Master’s level Social Work or elated program at time of application will be considered. Supervisory experience in a case management setting is highly desired. Knowledge and understanding of team concepts, preferably, in a residential setting. Bi-lingua(English/Spanish) a plus. Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
Clarke Thomas (Manhattan)Ben McKnight bmcknight@helpusa.org
Crotona(Bronx)Ana Sanchez & Lisa Clark asanchez@helpusa.org & lclark@helpusa.org
SSVF (Manhattan)Christina Ortiz cortiz@helpusa.org