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Help USA Job Application Guidelines

To be considered for a position listed below, please submit your cover letter and resume by email to the corresponding hiring manager.

Help USA employees interested in applying a position, must complete the “Internal Job Listing Application” and forward this application by email to the corresponding hiring manager. This application is available from the Business Managers at your work site or it can be found on the Intranet.

Please note, due to a high number of applicants, our recruiters are only able to reach out to those applicants whose experience, credentials and skills best meet the needs of the open position.

Thank you for your interest in employment at Help USA.

Administrative Assistant

Position summary: To provide support services for the Director and other administrative staff as requested, including typing and file management. To assist in the completion of reports and written correspondence, including dictation and information collection, irequired. To assist in the execution of both special and on-going projects.

Responsibilities:
• Completes dictation, word processing, typing, faxing and emails
• Copies/scans documents and other materials
• Maintains files including training records and course records
• Schedule appointments, meetings, regularly occurring tasks and takes messages
• Responsible for scheduling regular and special training classes and preparing presentation
• Prepares and monitors correspondence as requested and indicated by the needs of the program
• Maintain schedules of all training events internally and at other HELP USA sites
• Assists in the preparation of reports and training logs
• Schedule events as they pertain to the department
• Collects information for Department Director
• Provides support for special or ongoing projects as directed by Executive Director/Director
• Prepares check request and requisitions as indicated and requested
• Bill preparation for all appropriate entities for use of training resources

Qualifications: • High School Diploma or equivalent required; AA Degree preferred.
• Minimum two years administrative experience and demonstrated ability in admin skills.
• Type 55+ words per minute and must have MS Word and Excel.
• Strong organizational, interpersonal and communication skills.
• Ability to handle a large volume of work with shifting priorities.

Site (location) Contact Email
Mount Vernon (Westchester County)Khreme Tony Laud tlaud@helpusa.org
Aftercare Case Manager

Position summary: Responsible for the provision of services and referrals with or on behalf of residents including, but not limited to, assessments, counseling, service planning, entitlements and medical, educational, substance abuse, employment, child care, and mental health services, and early childhood services including facility based day care, and recreational services.

Responsibilities:
• Meets with assigned families on a regularly scheduled basis in their home in the community and in the office dependent upon the individual's/family's level of need to provide supportive counseling and to review their progress towards achieving the goals of the service plan.
• Provides information and referral services to residents as needed or as specified in the service plan.
• Serves as a liaison with various social service agencies, schools, and health care providers in the interest of the clients.
• Advocates for and assists families in the negotiation of the service delivery system, to ensure receipt of entitlements and permanent housing.
• Participates in weekly staff meeting, client case conferences, in-service meetings, and monthly housing meetings.
• Provides night and weekend coverage as needed.
• Adheres to Part 900 regulations and HELP USA Policies and Procedures.
• Develops discharge plan with clients.
• Responsible for collecting and collating monthly, quarterly and as needed service statistics for his/her caseload.
• Performs other duties as assigned.

Qualifications: • Four year college degree required. Bachelors of Social Work/Human Services or related course work preferred.
• Prior experience in case management, assessment, counseling, and crisis intervention preferred.
• Computer literate specifically in Microsoft applications required.
• Valid U.S. driver's license required .

Site (location) Contact Email
ManhattanShayla Madramootoo smadramootoo@helpusa.org
Assistant Director of Social Services

Position summary:
Responsible for the overall management and direction in support of Director for a comprehensive program of social services including, but not limited to, assessments, counseling, service planning, and developing and monitoring linkages with or development of HELP USA sponsored programs which provide entitlements and medical, educational, substance abuse, employment, child care, and mental health services. Services should ensure the expeditious placement of clients into permanent housing and assist them in becoming self-sufficient.

Qualifications:
Master’s Degree in Social Work or Counseling or related Master’s Degree required. Minimum five (5) years management experience required. Knowledge and understanding of team concepts, preferably in a residential setting. For family programs, knowledge and understanding of family systems approach to practice a plus. Bi-lingual English/Spanish) a plus. Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Assistant Safety Monitor Supervisor

Position summary: Supervises Safety Monitors on a shift and ensures the safe operation of the facility in accordance with HELP USA Policies and Procedures.

Qualifications: New York State Security Guard License required, or required state security certification at locations outside of New York State; Must be able to acquire (F-80) Fire Coordinator/ Fire Guard certification: The certification must be obtained prior to the expiration of the 6 month probationary period. (New York City Shelter Sites Only); High School Diploma/GED preferred, not required; Demonstrated knowledge, experience or capacity to work with homeless families/individuals and/or disadvantaged populations; Good interpersonal skills; Prior supervisory experience preferred Good writing skills preferred and Computer literate in Microsoft applications required.

Site (location) Contact Email
ManhattanRonda Scurry rscurry@helpusa.org
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Mount Vernon (Westchester County)Khreme Tony Laud tlaud@helpusa.org
Assistant Teacher

Position summary:
Under the supervision of the Group Teacher, the Assistant Teacher is responsible for:

COMPLIANCE ADHERANCE
• Helps to create learning centers in the classroom in accordance with ECERS, DOH Article 47, and Head Start Performance Regulations.
• Helps to create learning centers in the classroom in accordance with ECERS, DOH Article 47, and Head Start Performance Regulations.
• Help develop appropriate limits for children and deals with limit setting in accordance to the Discipline Policy and Procedures and DOH Article 47.
• Observes the schedule of the Center and adhering to its established personnel policies and practices.

CLASSROOM MANAGEMENT
• Helps prepare and maintain classroom environment daily.
• Helps to Develop and implement appropriate daily activity schedule.
• Assists and shares responsibility for keeping equipment and materials accessible and in good condition.
• Assists the Group Teacher and the Teacher’s Aide in keeping equipment accessible and in good, clean, sanitized condition.
• Takes responsibility for removing any damaged or unsafe equipment and reporting it to the Center Director or to Maintenance so that necessary actions can be taken.
• Meet and Greet children and families daily.
• Assist Group Teacher in encouraging families to volunteer and participate in their child’s program.
• Assumes responsibility and role of Lead Teacher in the absence of the Group Teacher.

CURRICULUM/INSTRUCTION/ASSESSMENT
• Assists the Group Teacher to ensure that an appropriate and approved curriculum is implemented for the development and growth of children enrolled.
• Assists the Group Teacher with documentation, input data and record keeping.
• Supervises a given group of children, the Assistant Teacher assists the Group
• Teacher in developing lesson plans and in the planning and execution of daily program activities.
• Performs other duties as assigned.

Qualifications:
• B.A. Degree in Early Childhood Development or related field with education credits,
*Or A.A Degree in Early Childhood Development,
*Or Child Development Associate Credential (CDA),
*Or 12 College Credits in early childhood or enrolled in College with at least 12 credits in early childhood.
• Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
ManhattanSarah Beauford-Mitchell sbeauford@helpusa.org
Business Manager

Position summary: The Business Manager supports the Executive Director of the site in all matters related to budgets, purchasing, timekeeping, payroll and human resources. This person is the site’s liaison to HELP’s Central Office and coordinates with the Central Office Finance, Human Resources, and Purchasing, and Information Technology departments.

Responsibilities include (but are not limited to):
• Annual budget preparation and periodic analyses, including monthly line item comparisons of year-to-date actual vs. budgeted expenses
• Payroll preparation including processing time records and other weekly/bi-weekly payroll data, auditing payroll registers prior to check distribution, and reviewing paid time off records.
• Ensuring compliance with the company policies and procedures related to the purchasing, receiving, billing and inventory functions and reviewing the accuracy of coding for all purchases.
• Acting as the site Information Technology administrator and trouble shooter, as required.

Qualifications: • Bachelor's Degree in Business Administration required. Accounting degree preferred.
• At least 3 years’ experience as an Accountant/Bookkeeper including payroll processing.
• Experience in computer systems operation and Microsoft applications required.
• Working knowledge of Kronos Timekeeping System is desirable.

Site (location) Contact Email
Brownsville (Brooklyn)Nicole Richards nrichards@helpusa.org
Creston (Bronx)Khreme Tony Laud tlaud@helpusa.org
Case Manager

Position summary: Responsible for the provision of services and referrals with or on behalf of residents including, but not limited to, assessments, counseling, service planning, entitlements and medical, educational, substance abuse, employment, child care, and mental health services, and early childhood services including facility based day care, and recreational services. Services and referrals should ensure the expeditious placement of families and individuals into permanent housing and assist families and individuals in becoming self-sufficient.

Qualifications: Bachelor Degree in Social Work or a related field required. Computer literate specifically with Microsoft applications required. Knowledge and understanding of family systems approach to practice preferred. Knowledge and understanding of team concepts preferred. Prior experiences in case management, assessment, counseling and crisis intervention preferred.

Site (location) Contact Email
Brownsville (Brooklyn)Nicole Richards nrichards@helpusa.org
Crotona I (Bronx)Ana Sanchez asanchez@helpusa.org
HomeBase II (Bronx)Marisol Toledo-Liz mtoledo@helpusa.org
Morris (Bronx)Aileen Rosario arosario@helpusa.org
Mount Vernon (Westchester County)Khreme Tony Laud tlaud@helpusa.org
Suffolk (Bellport)Marcie Post mpost@helpusa.org
Wards Island/SEC & Davidson (Manhattan)Andrea Harris aharris@helpusa.org
Woodycrest (Bronx)Nancy Nunziata nnunziata@helpusa.org
Case Manager Supervisor

Position summary: Responsibilities:
• Assist clients in locating housing.
• Develops and implements training for clients on skills needed to acquire and maintain an apartment.
• Meet with other service providers.
• Periodically meet with other workers to review clients and compare assessments.
• Adheres to OTDA regulations, County policies and procedures, and HELP USA Policies and Procedures.
• Identify needs of clients and develop resources and methods to service those needs.
• Monitors length of stay for residents to ensure compliance with governmental regulations, funder requirement s, and policies of HELP USA.
• Liaison for all housing subsidy program s.
• Responsible for ensuring timely completion of housing packages and tracking of package submission.
• Develops new housing resources.
• Performs other duties as assigned.

Qualifications: • Bachelor Degree in Social Work or a related field required; Master's Degree in Social Work preferred.
• A minimum of 2 plus years of case management, assessment, counseling and crisis intervention preferred
• Supervisory experience in a case management setting is highly desired.

Site (location) Contact Email
HomeBase IRenee Fueller rfueller@helpusa.org
Childcare Assistant

Position summary: Provide childcare for children aged 2 months to 4 years old residing in transitional housing facility. Submit weekly lesson plan to the childcare Supervisor. Recommend children for early intervention as indicated. Responsible for keeping equipment accessible and in good, clean condition. Respects confidentiality of all information regarding parents and children. Acts respectfully and professionally in all interactions with staff, children and parents. Performs other duties as assigned. Maintains good working relationships and objective attitude with other staff members of the childcare center.

Qualifications:
High School Diploma or GED required. Experience working with preschool children required. Bilingual English/Spanish a plus. Computer literate specifically in Microsoft applications.

Site (location) Contact Email
Suffolk (Bellport, NY)Marcie Post mpost@helpusa.org
Client Care Coordinator

Position summary:
The Client Care Coordinator is responsible for the overall delivery and coordination of services for homeless families residing in family tier II shelters and/or family hotels. The Client Care Coordinator is responsible for interfacing with the New York City Department of Homeless Services Staff, Shelter providers and relevant community based organizations to enhance and ensure families are in receipt of optimal care and service coordination.

The Client Care Coordinator is responsible for the completion of psychosocial assessments of complex families impacted by multiple systems. The Client Care Coordinator will work with these systems and facilitate appropriate linkages for families to community based services. The Client Care Coordinator must be able to work from a multi-disciplinary team approach to service provision. The position calls for an individual able to work within a crisis driven environment with a knowledge base of substance abuse and addiction, domestic violence, child maltreatment, trauma, and mental health conditions. The Client Care Coordinator will provide education to other members of the team around clients' psychosocial stressors and needs, to ensure positive outcomes for families.

The Client Care Coordinator will obtain ongoing professional development by the individual agency program, and the New York City Department of Homeless Services - Division of Family Services. The Client Care Coordinator will be expected to provide qualitative and quantitative feedback to Department of Homeless Services (DHS) and DHS Service Providers to inform both policy and practice.

Responsibilities:
• Be available to families seeking assistance at least five days a week, eight hours a day;
• Work from a strength based, family focused, client centered perspective and identify and fortify the strengths that each family has;
• Assist families with specific stressors associated with living in shelter;
• Ensure that families are receiving full support in shelter and, when necessary, refer families for counseling or other services;
• Aid families in understanding the full range of benefits to which they are entitled, and assist with accessing said benefits;
• Confer and consult with professional and technical personnel in implementing a multidisciplinary approach to client care and well-being;
• Serve as agency/program liaison to community agencies and/or groups;
• Provide clearly written reports to that capture key findings to include provider areas of strength, and recommendations for improvement.

Qualifications:
• Master of Social Work Degree from an accredited school of social work;
• Current licensure- LMSW;
• Knowledge of child and adolescent development; emotional/behavioral health; mental health; parent- child relationships family dynamics; and diagnostic classification;
• Proficiency in the use of the Spanish language;
• Strong expertise in strengths-based, solution-focused, and family-centered practice;
• Knowledge of guidelines, policies and regulations relating to child welfare, safety, permanency and well-being;
• Knowledge and experience working with diverse cultures and ethnicities and Candidates should also possess excellent written and verbal communication skills.

Site (location) Contact Email
Morris (Bronx)Aileen Rosario arosario@helpusa.org
Clinical Supervisor

Position summary:
Working closely with the Veterans Administration, the clinical supervisor will be responsible for supervising the case management, employment and clinical teams providing Critical Time Intervention (“CTI”) and clinically-based services to veterans in a transitional housing setting.
The clinical supervisor will supervise his/her team toward the resolution of the housing crisis and address other immediate clinical and/or concrete needs the veteran may be facing. He/She will also ensure a robust therapeutic and recreational calendar of programming, and work toward the successful goal of increased income, employment and attainment of permanent housing for veterans.
He/she will also conduct assessments and intakes as necessary and provide clinically-based psychotherapeutic services with the goal of attaining a level of self-sufficiency to successfully move into permanent housing. He/She will assist the client with obtaining and/or resolving issues with public entitlements, unemployment, social security benefits, etc. Working closely with the Veterans Administration, the clinical supervisor will be an integral part of providing clinical services to Veterans living in a transitional housing facility.

Qualifications:
• Master in social work and LCSW required;
• Strong verbal, written, and negotiation skills;
• Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail;
• Computer literate in Microsoft applications required;
• Bilingual (Spanish) a plus;
• Valid driver’s license a plus.

Site (location) Contact Email
Las VegasDaniel Farrell dcfarrell@helpusa.org
Clinician

Position summary:
The MSW clinician will be responsible for enrolling and providing Critical Time Intervention (“CTI”) and clinically-based services to veterans in a transitional housing setting.

The clinician will work toward the resolution of the housing crisis and address other immediate needs that the veteran may be facing. He/she will also conduct assessments and intakes as necessary and provide clinically-based psychotherapeutic services with the goal of attaining a level of self-sufficiency to successfully move into permanent housing. He/She will assist the client with obtaining and/or resolving issues with public entitlements, unemployment, social security benefits, etc. Working closely with the Veterans Administration, the clinician will be an integral part of providing clinical services to Veterans living in a transitional housing facility.

Qualifications:
• MSW or Master in related field required, LCSW, or equivalent, a plus;
• Strong verbal, written, and negotiation skills;
• Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail;
• Computer literate in Microsoft applications required;
• Bilingual (Spanish) a plus;
• Valid driver’s license a plus.

Site (location) Contact Email
Las VegasDaniel Farrell dcfarrell@helpusa.org
Critical Time Intervention/Clinical Supervisor

Position summary: As part of New York City’s plan to end homelessness, the Department of Homeless Services established HomeBase Homeless Prevention Community Resource Centers throughout New York City. HomeBase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. HomeBase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.
The Critical Time Intervention/Clinical Supervisor reports to the HomeBase Executive Director and is responsible for supervising the CTI Master-level team that provides emergency crisis intervention to individuals and families facing an imminent housing crisis and who are most at risk of becoming homeless and need immediate attention and responses to prevent shelter entry or re-entry. This person is also responsible for working closely with the ED to coordinate time-sensitive referrals from the NYC Department of Homeless Services to prevent shelter entry or re-entry.

As this model is grounded by a conceptual framework (curated choice sets), and a best practice model (critical time intervention [CTI]), the CTI/Clinical Supervisor is expected to establish and implement, in collaboration with his/her supervisor, a comprehensive program model strictly based on the concept paper and proposal. The CTI/Clinical Supervisor is also responsible for staff recruitment, training and supervision; maintaining accurate program and participant data; completing required reports; etc.

Qualifications:
• Master’s Degree required. Master Degree in Social Work or related field preferred; LCSW, or equivalent, a plus
• Excellent writing skills;
• Excellent interpersonal and verbal communication skills;
• Excellent organizational skills;
• Minimum three (3) years management experience required including proven supervisory, staff development, program management, and budgetary skills;
• Computer literacy in Microsoft applications required;
• Valid U.S. driver's license preferred.

Site (location) Contact Email
HomeBase (Bronx)Daniel Farrell dcfarrell@helpusa.org
Director of Development

Position summary:
HELP USA is looking for a Director of Development to implement a comprehensive, multi-year fundraising strategy and play a pivotal role in strengthening fundraising capacity. This is an outstanding opportunity to take part in enabling HELP USA to continue and expand its mission to combat homelessness. The Director of Development will report to the Chief Development and will oversee a small staff and consultants.

Specific responsibilities will include:

• Leading the organization in fund raising programs, activities and events, building and maintaining foundation and corporate support, and cultivating major donors.
• Prospecting for, maintaining an active pipeline of, and establishing and cultivating relationships with prospective and new donors, including family and corporate foundations, corporations, and individual donors.
• Creating and maintaining a gift stewardship program.
• Managing private grant development, production of special events, major donor campaign, direct mail, digital mail, planned giving and capital campaigns. This includes:
o Researching and identifying appropriate grant prospects among foundations and corporations and writing and submitting grant proposals to secure funding for capacity building and organizational support.
o Creating and implementing planned giving and endowment programs, major donor campaigns, and capital campaigns.
• Working with the Chief Development Officer to:
o Research and provide introductions to viable Board candidates
o Develop a fundraising agenda and facilitate participation of the Board of Directors of HELP USA and affiliates in meeting the fundraising targets.
o Develop feasibility, implementation strategy, and management of all fundraising activities.
o Develop an annual operating budget for the Fund.
• Ensuring that all grant funding, gifts and other contributions are accurately recorded and acknowledged on a timely basis.
• Ensuring compliance with all rules and regulations regarding fundraising, including preparation and filing of IRS reports.
• Managing Development Associate, Marketing and Communications Director, and outside consultants

Qualifications:
• Commitment to the mission of HELP USA to end homelessness through housing, prevention, and shelter.
• Undergraduate degree required, with advanced degree a plus, and a minimum of 5 years’ relevant work experience.
• Successful track record of fundraising with foundations, corporations, and individual donors.
• Comprehensive understanding of fundraising mechanics, knowledge of current fundraising trends, and knowledge of the local and national foundation community.
• Computer literate, particularly with Microsoft Office applications as well as donor management applications, particularly Salesforce.
• Outstanding communication skills, both oral and written.
• Blend of strategic focus and analytical skill with hands-on, organized, detail orientation.
• Strong organizational, analytical, and project management skills.
• Self-starter with ability to prioritize and manage multiple tasks and to work independently with minimal supervision on a day-to-day basis.

Site (location) Contact Email
Central (Manhattan)Susan Landon slandon@helpusa.org
Director of Operations

Position summary: Under the direct supervision of the Executive Director/Regional Director, supervises all facets of the facility’s maintenance and security programs in conjunction with the Executive Director/ Regional Director. The Director of Operations shall also ensure the orderly operation of the facility and maintenance of the physical plant in compliance with all corporate Policies and Procedures.

DUTIES and RESPONSIBILITIES:
• Directly supervises the Safety Department, plans and direct the operation of a 24 hour security operation.
• Directly supervise the Maintenance Department to provide adequate workforce for the housekeeping of the facility and upkeep of the physical plant.
• Ensures that client services are delivered in cooperation with all relevant departments and programs
• Recruits, hires, and trains Safety (security) and Maintenance staff(s).
• Prepares and implements safety schedules to ensure adequate coverage on all shifts and holidays.
• Schedule staff for mandatory and required federal, state and local government required certifications and licensing, and skill development training.
• Serves as Fire Safety Director, ensuring facility is in compliance with all pertinent fire and safety regulations.
• Establishes liaisons with local Police and Fire departments.
• Schedules, conducts, and documents monthly Fire Drills, as mandated by law.
• Ensures preparation and timely delivery of monthly reports and proper dissemination of incident and required reports to Executive Director/Regional Director, all Executive Staff members requiring such information.
• Functions as On-Call Site Administrator on a rotational basis with other facility managerial staff.
• Remains available on a 24/7/365 basis to be notified of all emergency situations occurring at the site, and will respond, when necessary, to assume direct supervision of the safety & security operation.
• May be required to work weekends and off hours, as required by Executive Director/ Regional Director.
• Assumes other responsibilities as determined by the Executive Director/Regional Director, V.P. Maintenance & Construction and/or V.P. Safety & Security.

Qualifications: • High School Diploma/GED required; however, extensive law enforcement, military and/or building maintenance experience may be accepted in lieu of High School Diploma.
• Demonstrated experience in facility operations and supervision of facility operations staff.
• Minimum of five (5) years managerial experience.
• Prior experience and/or demonstrated skills in social services operations and ability to integrate facility social service program operations preferred.
• Valid N.Y.S. Driver’s License or that of state in which facility is located.
• New York State Security Guard License required, or required state security certification at locations outside of New York State.
• Must possess FDNY F-80 certification and F-02 (New York City Shelter Sites only).
• The ideal candidate possesses both physical plant management and law enforcement (police or corrections)/security/military experience.

Site (location) Contact Email
Brownsville (Brooklyn)Nicole Richards nrichards@helpusa.org
Director of Social Services

Position summary: Responsible for the overall management and direction for a comprehensive program of social services including, but not limited to, assessments, counseling, service planning, and developing and monitoring linkages with or development of HELP USA sponsored programs which provide entitlements and medical, educational, substance abuse, employment, child care, and mental health services, and early childhood education services including facility based day care, and recreational services. Services should ensure the expeditious placement of families and individuals into permanent housing and assist families and individuals in becoming self-sufficient.

Qualifications: Masters Degree in Social Work or Counseling or related Masters degree required; Minimum five (5) years case management experience required including proven supervisory and staff development skills; Knowledge and understanding of team concepts, preferably in a residential setting; Knowledge and understanding of family systems approach to practice preferred; Bi-lingual (English/Spanish) a plus and Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
Franklin (Bronx)Alicia Lyons alyons@helpusa.org
Diversion Manager

Position summary:
The Diversion Manager is responsible for work exclusively with women who enter the system as active leaseholders or who were recently evicted from their apartment. The primary goal of the diversion Manager is to work closely with HRA, Homebase and in the case of Veterans, SSVF to prevent the loss of an apartment, or to rapidly rehouse that person. There are instances when a person was recently evicted and the apartment is not attainable; the diversion manager will work closely with the existing housing team to rapidly rehouse the client as in many cases, they come to shelter with a future ability to pay rent. There are also instances when a leaseholder who has not yet been evicted enters the shelter system. The diversion manager will work closely with the Homebase team and HRA to ensure that arrears are paid off and the tenant remains stably housed.

The Diversion Manger will also work with community-based organizations to discuss strategies for preventing homelessness before its occurrence. The person will present at community meetings, public libraries, attend street fairs, and work with pertinent community groups to fully understand and utilize the myriad of resources outside of shelter assessing eligible individuals to accessing emergency shelter programs.

Responsible for the provision of services and referrals with or on behalf of clients including, but not limited to, assessments, counseling, service planning, entitlements services and referrals, should ensure the expeditious diversion from shelter or placement of individuals into permanent housing which is consistent with the goal of assisting individuals to become self-sufficient.

DUTIES AND RESPONSIBILITIES:
• Responsible for conducting initial intake interviews and assessments (as determined by site protocols) for all new residents and establishing a case file with proper documentation.
• Able to formulate proper intervention based on differential assessment of the person's situations. Able to quickly assess contributing factors of homelessness and tailor intervention accordingly.
• Provide service referrals for NOVA, Home base and SSVF and serves as a liaison with various agencies. Provide mediation assistance and conflict resolution with the goal of family reunification where appropriate.
• Advocates for and assists individuals in the negotiation of the service delivery system, to ensure the receipt of entitlements. These goals are always connected to attainment of permanent housing
• Engages clients in problem solving dialogue to assess for additional resources a client may be able to access.
• Meet with community-based organizations to discuss strategies for preventing homelessness before its occurrence.
• Connect clients with appropriate partner agencies through referral and follow-up.
• Ensures all Intake Screenings, and Progress Notes with or on behalf of the client, Services and Referrals, and all other indicated areas are documented in HELP USA dBase's and external documentation is accurately, comprehensively, and within the assigned timeframes.
• Ensures Finger Imaging is completed immediately upon admission.
• Work closely with all in meeting and exceeding all targets established for diversion.
• Provides evening and weekend coverage.
• Reviews the HELP USA and site specific resident policies and procedures with each new resident.
• Diversion Manager is expected to work with 300 unduplicated women and to successfully divert 100 or more from shelter within a fiscal year.
• Documents all encounters with or on behalf of the individual in Encounters and Service Referrals in CARES
• Provides leadership and direction in the area of Housing for all residents.
• Participates in weekly individual supervision with his/her supervisor, departmental staff meetings, team meetings, and team case conferences.
• Completes monthly, quarterly, and other statistical reports as mandated by regulatory agencies and by HELP USA policies and procedures.
• Attends required HELP USA training and other indicated training workshops and courses.
• Has an understanding of applicable city and state regulation as in pertains to homelessness and NYC's unique "right to shelter" Callahan decree.
• Performs other duties as assigned.

Qualifications:
• BA required.
• Computer literate specifically with Microsoft applications required.
• Knowledge and understanding of Adult systems approach to practice preferred.
• Prior experiences in case management, assessment, counseling and crisis intervention preferred.
• Driver's License.
• Knowledge of CARES.

Site (location) Contact Email
Help Women's Center (Brooklyn)Opal Martin omartin@helpusa.org
Employment Specialist

Position summary: As a part of the interdisciplinary team, the Employment Specialist is responsible for assessing residents’ interests, employment history, aptitude, and abilities in order to develop appropriate employment plans. The Specialist provides vocational and educational counseling and referrals to job readiness, training, and placement programs, which lead to either full-time or part-time unsubsidized employment.

Qualifications: Bachelor’s Degree required. Bachelor’s in Social Work or a related field preferred; Knowledge of the challenges faced by the homeless veteran population and the supportive services available to successfully achieve the goal of permanent housing and self-sufficiency; Prior experience in vocational training, employment search and placement, case management, assessment, counseling, and crisis intervention preferred; Computer literate specifically with Microsoft applications required; Knowledge and understanding of team concepts preferred and valid US driver’s license preferred.

Site (location) Contact Email
Brownsville (Brooklyn)Nicole Richards nrichards@helpusa.org
ManhattanTangiss Taylor ttaylor@helpusa.org
Las VegasSteven Silverman ssilverman@helpusa.org
Executive Director

Position summary:
HELP Bronx Morris is a DHS-funded Tier II transitional housing facility that has been in existence for nearly 30 years and accommodates 212 families. In addition to housing, the facility provides early childhood education and childcare services as well as healthcare services. HELP USA is seeking an Executive Director to lead the Morris facility. Reporting to the SVP Family and Daycare Services, the Morris Executive Director will oversee a staff of 80 through five direct reports who are responsible for social services, facilities maintenance, security, and business management. He/she will be responsible for the overall development and management of all program operations, including direct oversight of existing programs, ongoing assessment of program needs, and identification of potential funding streams to enhance program services. Additionally, the Executive Director will serve as a liaison with other service providers and community leaders to ensure the integration of the facility as a community-based agency.

Specific responsibilities will include:

• Ensuring that housing placement targets set by DHS are met, revising program activities as necessary.

• Ensuring facility compliance with all relevant local, state, and federal requirements as well as HELP operating policies and procedures.

• Recruiting, orienting, managing, and evaluating all program staff and providing appropriate training and supervision to ensure that all clients remain healthy and safe and are provided with quality services at all times.
• Developing and nurturing an environment that fosters staff satisfaction and retention.

• Ensuring complete and timely documentation of all case files using CARES system.

• Ensuring that the facility is maintained in a safe, clean, and sanitary manner at all times.

• Preparing the facility budget on a timely basis and ensuring that all purchases of goods and services are within the established budget and are processed on time and in accordance with HELP policies.

• Engaging in community outreach to secure service linkages, in-kind donations, and other community resources for residents.

Qualifications:
• Master’s Degree required – social work or related field

• Minimum of 5 year’s management experience, including proven supervisory, staff development, program management, and budgetary skills.

• Experience working in homeless shelters for families.

• Availability for “on call” emergencies outside of regular business hours.

• Computer literacy, particularly with Microsoft Office applications. Experience with CARES strongly preferred.

• Bi-lingual (English/Spanish) is a plus.

Site (location) Contact Email
Morris (Bronx)Susan Landon slandon@helpusa.org
Head Cook

Position summary: Prepares, cooks, and serves food according to City and Federal nutritional guidelines. Prepares and follows monthly menu. Apportions food for residents. Prepares monthly and weekly purchase requisition for food and kitchen supplies. Maintains daily meal count.
Maintains inventory of food, supplies, and equipment on a monthly and bi-weekly basis. Informs Executive Director of needed supplies, repairs, and replacement of kitchen equipment and utensils. Stores all food and household Supplies. Provides direct supervision to other employees assigned to the kitchen. Develops and maintains regular schedules for kitchen personnel. Provides training to Interns. Maintains kitchen equipment in a clean, orderly and sanitary manner. Sweeps and mops kitchen floor as is necessary. Maintains general cleanliness of kitchen and dining room according to the Board of Health regulations. Assists in serving meals. Washes dishes, utensils, dinner trays, pots and pans according to sanitary procedures. Provides weekend, evening and holiday coverage necessary. Submits monthly reports. Performs other duties as assigned.

Qualifications: High School Diploma or GED required. Associate degree in Food Service
Preparation preferred. Food Handler's Certificate required. Minimum of five (5) years’ experience in the food service industry. Previous supervisory experience. Willingness to continue training in food preparation and related courses.

Site (location) Contact Email
HELP SEC (Manhattan)Andrea Harris aharris@helpusa.org
Housing Aftercare Clinician

Position summary:
HELP USA has recently received funding through Robin Hood Foundation to establish the Veterans Housing Aftercare program to help formerly homeless veterans transition to permanent housing and maintain housing stability. We are looking for a Housing Aftercare Clinician who will report to the Program Director and provide mental health and wellness counseling services to our veteran clients, who often have substance use and/or mental health disorders. Services will include individual counseling, benefits coordination, service linkages to community resources, intensive care referrals, and others as needed.

Major responsibilities will include:

• Assessing and enrolling homeless shelter veterans for Brief Critical Time Intervention and employment services to remove barriers to long-term housing stability.

• Providing mental health counseling and services, case management, and employment procurement for recently re-housed veterans.

• Ensuring that veterans who need mainstream benefit programs (e.g. SSI/SSDI, SNAP, Medicaid, etc.) are assisted in navigating the appropriate resources to obtain these benefits, collaborating with SOAR-trained workers as necessary when working to obtain certain benefits.

• Encouraging an array of integrated services and supports for veterans with substance use disorders, mental disorders, or co-occurring mental and substance use disorders,

• Screening and encouraging appropriate treatment and supports for veterans who may have an intellectual developmental disability.

Qualifications:
• Master’s degree in Social Work, Mental Health Counseling or related field required, LMSW, LHMC preferred
• Minimum two years’ experience delivering clinical crisis services preferred
• Experience facilitating individual sessions, support groups and workshops
• Experience in Motivational Interviewing (MI), Wellness Recovery Action Plan (WRAP) and Person Centered Planning (PCP) preferred
• Must have the ability to effectively listen and communicate with clients, other employees, and community partners, both orally and in writing
• Must have the ability to travel extensively throughout NYC’s five boroughs and be willing to work in a position which is mostly community-based (e.g. homeless shelters)
• Experience working with and understanding veterans, veteran services and or homeless populations is a plus
• Knowledge of AWARDS and CARES a plus

Site (location) Contact Email
Veterans Aftercare Program (Bronx)Jahmila Vincent jvincent@helpusa.org
Housing Director

Position summary: Responsible for providing overall leadership in the area of rapid rehousing. Ensures the successful and expeditious placement of residents into permanent housing and prepares them for independent living. Handles all counseling regarding housing including training clients, coordinating with other services providers to ensure the counseling, training, and adequate and appropriate placement of clients.

Responsibilities:
• Assist clients in locating housing.
• Develops and implements training for clients on skills needed to acquire and maintain an apartment.
• Meet with other service providers.
• Periodically meet with other workers to review clients and compare assessments.
• Adheres to OTDA regulations, County policies and procedures, and HELP USA Policies and Procedures.
• Identify needs of clients and develop resources and methods to service those needs.
• Monitors length of stay for residents to ensure compliance with governmental regulations, funder requirement s, and policies of HELP USA.
• Liaison for all housing subsidy program s.
• Responsible for ensuring timely completion of housing packages and tracking of package submission.
• Develops new housing resources.
• Performs other duties as assigned.

Qualifications: • B.A. required or Associates Degree with experience.
• Human relationship and counseling skills.
• Two years’ experience in providing housing counseling and placements services for related client populations preferred.
• Bi-lingual (English/Spanish) a plus.
• Computer literate specifically with Microsoft applications required.
• Valid US driver's license is required.

Site (location) Contact Email
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Franklin (Bronx)Alicia Lyons alyons@helpusa.org
Intensive Aftercare Case Manager/Clinician

Position summary: As part of New York City’s plan to end homelessness, the Department of Homeless Services established HomeBase Homeless Prevention Community Resource Centers throughout New York City. HomeBase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. HomeBase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

As part of the HomeBase program, the Intensive Aftercare Case Manager/Clinician will be responsible for enrolling and providing Critical Time Intervention (“CTI”) and clinic-based services to high risk HomeBase clients. This person will provide outreach social service support to high-risk HomeBase clients who have exited shelter and are currently residing in apartments in the community or will be exiting shelter and moving into the community. Services and/or referrals will include assessments; counseling; service planning; arrears resolution; entitlements and medical, educational, substance abuse, employment, child care, and mental health services; and early childhood services including facility-based day care and recreational services.

Qualifications: • MSW or Masters in related field required, LCSW, or equivalent, a plus;
• Strong verbal, written, and negotiation skills;
• Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail;
• Computer literate in Microsoft applications required;
• Bilingual (Spanish) a plus;
• Valid driver’s license a plus.

Site (location) Contact Email
HomeBase (Bronx)Daniel Farrell dcfarrell@helpusa.org
Intensive Case Manager/Clinician

Position summary: As part of New York City’s plan to end homelessness, the Department of Homeless Services established HomeBase Homeless Prevention Community Resource Centers throughout New York City. HomeBase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. HomeBase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

The Intensive Case Manager will be responsible for enrolling and providing Critical Time Intervention (“CTI”) and clinic-based services to high-risk HomeBase clients. This person will provide homeless prevention services in a fast-paced and demanding environment to the highest-risk clients. Services will include CTI, case management, crisis intervention, and advocacy for individuals and families facing a housing crisis and who are at risk of shelter entry or re-entry.

The Intensive Case Manager will work toward the resolution of the housing crisis and address other immediate needs that the client may present with. He/she will also conduct assessments and intakes as necessary and provide referrals to appropriate community resources in order to maintain housing stability and achieve self-sufficiency. Referrals may include help with securing/enhancing employment, educational/vocational training, and attending financial and housing workshops. He/She will establish working relationships with public and private agencies to provide additional assistance for clients. He/She will assist the client with obtaining and/or resolving issues with public entitlements, unemployment, social security benefits, etc. The position also requires participation in program outreach efforts and presentations to community based organizations.

Qualifications: • MSW or Master in related field required, LCSW, or equivalent, a plus;
• Strong verbal, written, and negotiation skills;
• Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail;
• Computer literate in Microsoft applications required;
• Bilingual (Spanish) a plus;
• Valid driver’s license a plus.

Site (location) Contact Email
HomeBase (Bronx)Daniel Farrell dcfarrell@helpusa.org
Intermediate Accountant

Position summary: As part of the HELP, Inc. accounting department, this position is responsible for the recording, analyzing and dissemination of financial information as it relates to the subject operations. Prepares and maintains all billing submissions and the preparation of all adjusting/necessary journal entries as required. Ensure accurate accounting and the reporting integrity of the respective operations. Additionally, generates all necessary internal and external financial reports required by management and mandated by external funding sources at their designated due dates. The preceding will insure accurate accounting and the reporting integrity of the respective operations.

Qualifications: Four-year BA Degree in accounting preferred. Minimum of three years’ experience in non-profit sector accounting required. Excellent interpersonal, verbal, written communication and organizational skills. Computer literate, window applications including Microsoft excel, word and access. Lawson a plus. Ability to work on multiple projects simultaneously.

Salary Range $47-50K

Site (location) Contact Email
Central (Manhattan)Alex Manevich amanevich@helpusa.org
Job Developer

Position summary: Provides a screening and assessment of residents' educational and employment history as well as abilities, interests, and aptitudes. Provides new residents with an overview of HELP USA's employment program philosophy and services. Facilitates education and employment readiness workshops including, but not limited to, resume writing, preparing for the world of work and job interviewing skills. Provides educational and vocational counseling for residents, both individually and in groups. Refers residents to and acts as the point person for his/her clients in HELP USA's employment programs and other employment/vocational programs, which would facilitate job placement. Serves as a liaison with various employment/vocational and educational training programs and government offices. Prepares statistical and other indicated reports for HELP USA, HUD, OTDA, county DSS, and DHS requirements on a monthly or as needed basis.

Qualifications: Requirements:
• High School Diploma/equivalent required. Associate’s Degree or BA Degree in Human Services or related degree preferred.
• Must have knowledge of employment related activities.
• Bi-lingual skills in English/Spanish are a plus.
• Computer literate specifically in Microsoft and excellent organizational skills are a plus.
• Possession of a valid U.S. driver’s license preferred.

Site (location) Contact Email
HELP Works (Manhattan)Elsie Daniel edaniel@helpusa.org
Job Developer – SSVF

Position summary: The Supportive Services for Veteran Families (SSVF) Job Developer reports to the SSVF Assistant Program Director. As part of a the program team, the Job Developer is primarily responsible for developing a job bank and job placement services for veterans at risk of homelessness or who are currently homeless.

DUTIES AND RESPONSIBILITIES:
• Develops employment opportunities for veteran households who are unemployed or under-employed.
• Meets monthly placement goals/quotas
• Initiates and maintains ongoing contact with a variety of business and industry representatives to promote job placements for program participants
• Keep up-to-date regarding job fairs and Internet resources and participate in outreach and recruitment activities.
• With the program team, screens and assesses candidate’s educational and employment history.
• Matches program participants to employment opportunities for job placement.
• Provides post placement retention support to both employers and participants
• Ascertains employers’ needs and promotes job candidates in a way that would be appealing to employers.
• Provides employment counseling to program participants.
• Facilitates Job Readiness Workshops.
• Provide consistent communication with partner agencies to ensure coordination of services and development of job placement opportunities.
• Maintains accurate contact logs in AWARDS and case files.
• Submits monthly status reports in a timely fashion.
• Other duties as assigned

Qualifications: • Bachelor’s Degree required. Bachelor’s in a social service or a related field preferred.
• Two or more years as a job developer in a social work setting or comparable experience.
• Knowledge of the challenges faced by the homeless veteran population and the supportive services available to successfully achieve the goal of permanent housing and self-sufficiency.
• Prior experience in vocational training, employment search and placement, case management assessment, counseling, and crisis intervention preferred.
• Knowledge of AWARDS preferred
• Computer literate specifically with Microsoft applications required.
• Knowledge and understanding of team concepts preferred.
• Valid US driver’s license preferred.

Site (location) Contact Email
SSVF (Harlem)n/a ssvfny@helpusa.org
LCSW — Client Care Coordinator I (Supervisor)

Position summary: The LCSW/Supervisor leads a team of Client Care Coordinators/Social Workers and is responsible for ensuring day to day operation of the program under the supervision of the Executive Director. As needed, supervisors are also expected to perform the duties of the Client Care Coordinators/Social Workers including, but not limited to coordination of services for an assigned caseload of enrollees. As this is an evolving program, additional responsibilities will be added.

Responsibilities include but not limited to:

Programmatic & Administrative:
• Ensures the continuity of services with the Director of Social Services for the families entering shelter.
• Provide administrative supervision to Client Care Coordinators.
• Ensure clinical and administrative compliance in all program areas.
• Monitor service provision, intakes, referrals and appropriate exit strategies.
• Ensure proper and timely monthly submission or assessments and progress notes; utilize electronic and manual systems to document services
• Conduct and arrange staff training& development, as required, and conduct performance appraisals.
• Participate in and oversee intakes, incidents and discharge processes and decisions.
• Develop and improve operations, systems, effectiveness, quality of service delivery as it pertains to the families.
• Conduct and participate in quality assurance activities, including Continuous Performance Improvement (CPI), consumer satisfaction surveys, and chart reviews and audits.
• Implement new initiatives and program improvement activities.
• Monitor and follow up on incidents.
• Conduct community outreach, develop and maintain strong linkage relationships with DHS, community service providers, and participate in network/coalitions meetings.
• Participate in and facilitate various meetings.
• Help interview and hire Client Care Coordinators; process staff hiring & termination in accordance with HELPUSA Policy & Procedure.
• Schedule and monitor staff attendance, staff and vacation scheduling to ensure proper coverage.
• Other administrative duties, as assigned.

Clinical:
• Provide individual supervision to Client Care Coordinators.
• Provide direct service to participants, as needed.
• Help coordinate care for higher risk cases.
• Review and co-sign assessments, plans and other documentation as required.
• Plan and participate in program activities and services.
• Facilitate weekly team meetings, briefings and case conferences.
• Ensure quality assessments, risk management, service planning, service reviews, contact and progress notes.
• Other clinical duties, as assigned.

Crisis:
• Provide and supervise crisis intervention services.
• Ensure Crisis Intervention Incident Reporting
• Coordinate staff coverage of 7 days a week
• Other duties as assigned.

Qualifications: • MUST HAVE License as a Clinical Social Work (LCSW).
• The ability to maintain statistics using various computer programs.
• Four years’ experience in providing case management services to persons with disabilities (medical, psychiatric or cognitive disabilities) or comparable experience
• One year of supervisory experience strongly preferred

Site (location) Contact Email
Hamilton (Manhattan)Teona Beromelidze tberomelidze@helpusa.org
Maintenance Director

Position summary: Oversees and directs the operation and maintenance of all building systems, including public utilities, security systems (CCTV, alarms, access controls, etc.) housekeeping, physical plant operations, and landscaping. Directs, manages and coordinates capital projects.. Ensures that assigned departments operate in compliance with corporate policies, and that they comply with applicable environmental, health and safety, laws, rules and regulations.

DUTIES AND RESPONSIBILITIES:

Provides leadership, guidance, and supervises the maintenance staff inclusive of maintenance supervisors, assistant supervisors/mechanics and porters..
Represents the Executive Director and/or Director of Operations when necessary.
Recommends the approval for the purchase of goods and services.
Provides leadership, executive direction, planning, and the administration for the maintenance department.
Develops esprit de corps and high morale, attracts, retains, encourages teamwork, motivates and provides guidance to personnel.
Participates in formulation and administration of site policies and development of long-range goals and objectives.
Reviews analysis of activities, costs, operations, and forecast data.
Serves as principle advisor to site senior management on buildings, facilities management, and construction.
Builds and maintains relationships with city, state, federal and local officials and groups concerning facilities or capital projects.
Prepares and reviews budgets for activities and services under areas administered.
Performs other duties as assigned.

Qualifications: Must possess a High School Diploma/GED equivalent least five (5) years, preferably 10 years, work experience which includes the supervision of staff in the management of facilities operations including but not limited to: heating, ventilation, air conditioning, electrical power, etc.

Understanding of building/facility operations (Heating, ventilation, air conditions, electrical power, building systems, alarms, etc.).

Interpersonal skills in building relationships and negotiating solutions.

Skills in leading and managing a large and culturally diverse workforce.

Knowledge and skills in executive level program planning, budgeting process, and resource management.

Experience and skills dealing with architects, engineers, construction personnel, and professional tradespersons desirable.

Occupational hazard awareness.

Supervisory and management skills.

Computer literacy specifically in Microsoft applications required.

Ability to clearly communicate verbally and in writing.

Valid Driver's license required.

Site (location) Contact Email
HELP I (Brooklyn)Lige Davis ldavis@helpusa.org
Porter

Position summary: Performs various maintenance-related assignments such as cleaning, painting, garbage/trash removal, and landscaping/snow removal. Must be able lift 75lbs. Operate small machinery, power tools, and hand tools. Follows the directions given by Director of Facilities Management or designated Maintenance Supervisor or Assistant Supervisor for maintenance.

Qualifications: High School Diploma/GED preferred; Porter or janitorial experience preferred; Basic electrical wiring, boiler mechanic and plumbing, a plus; Organizational skills; Computer literate specifically with Microsoft applications a plus; Valid US Drivers license a plus; Certificate of Fitness in related fields a plus; and Bilingual (English/Spanish) a plus.

Site (location) Contact Email
Crotona IEzekiel Brown ebrown@helpusa.org
Mount Vernon (Westchester County)Khreme Tony Laud tlaud@helpusa.org
ManhattanJoseph Toribio jtoribio@helpusa.org
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Hillside (Queens) - TemporaryJerri Robinson jrobinson@helpusa.org
Morris (Bronx)Ralston Reid rrreid@helpusa.org
Program Director

Position summary:
The permanent supportive housing program will be managed by a full time Program Director who will supervise all service staff and coordinate day-to-day activities associated with managing a supportive housing program for chronically homeless adults with severe and persistent mental illness and/or mental illness and chemical addiction as well as other special needs. She/he will directly supervise two full time MSW­ level Case Managers and a part-time Registered Nurse to ensure adequate and appropriate service delivery, and will work closely with the HELP Property Manager and security and maintenance staff to facilitate the safety and well-being of all tenants. The Program Director will report directly to HELP's Vice President of Training and National Social Services, and with a "dotted line" report to HELP's New York Regional Property Director. The Program Director will be on-call 24/7 to respond to emergencies.

Qualifications:
The Program Director will have a Master's Degree in a social services or related discipline, with clinical, supervisory, and mental health housing experience and a minimum of 3 years management experience in a housing/mental health setting. LMSW/ LCSW, or progress towards those certifications is preferred.

Salary $60K

Site (location) Contact Email
Woodycrest (Bronx)Nancy Nunziata nnunziata@helpusa.org
Recreation Aide

Position summary: HELP USA is seeking a Recreation Specialist to work with school age children living in one of our temporary family housing facilities. This person will oversee a group of children and lead developmentally appropriate activities including:

• STEM projects
• Arts and Crafts
• Computer literacy
• Homework help and education support
• Development of life skills

Additionally, the Recreation Specialist will participate in community outreach to obtain in-kind donations, service linkages, and other resources for participants in our program.


Qualifications: Candidates must be creative, responsible, patient, kind and caring and enjoy working with children. They must have strong organizational and time management skills. A valid US driver’s license, computer literacy, and an associate’s degree are also required.

This is a great opportunity for someone with minimal work experience looking for entry into social services and/or working with children.

Site (location) Contact Email
New Horizons (Brooklyn)Necola Eason neason@helpusa.org
ManhattanShayla Madramootoo smadramootoo@helpusa.org
Mount Vernon (Westchester County)Khreme Tony Laud tlaud@helpusa.org
Recreation Director

Position summary:
HELP USA is seeking a Recreation Director to work with school age children and young adults living in one of our temporary family housing facilities. This person will be responsible for:

• Developing and implementing an annual recreational program that is developmentally appropriate and meets the needs of all age groups and that will foster positive socialization and empowerment as well as the physical, cognitive, and emotional well-being of all program participants.

• Ensuring that appropriate recreational services are available for children with special needs, wither within existing curriculum or through service linkages.

• Encouraging full participation of resident families, including parents, to enhance family cohesion and re-socialization in the shelter environment and to ensure maximum utilization of recreational services.

• Engaging in aggressive community outreach to secure service linkages, in-kind donations, and other community resources for our residents and our program.

• Developing a resource guide of free and inexpensive recreational resources in the area.

• Maintaining a safe and healthy environment for all participants in recreational activities.

• Providing ongoing, focused supervision of all staff through the facilitation of regular recreation staff meetings and individual supervision of all recreation staff.

• Developing a budget for the recreation department including basic minimal operational needs, new needs, and “wish lists.”

Qualifications:
• Associate’s degree, with Bachelor’s degree preferred
• Strong organization skills
• Strong oral and written communication skills
• Valid US driver’s license
• Computer literacy

Additionally, candidates must be creative, responsible, patient, kind, and caring and enjoy working with children.

Site (location) Contact Email
Mount Vernon (Westchester County)Khreme Tony Laud tlaud@helpusa.org
Safety Monitor Supervisor

Position summary: To supervise Safety personnel and ensure the safe operation of the facility in accordance with HELP Policies and Procedures.

Responsibilities:
• Supervises the Safety Monitors ensuring enforcement of the policies, procedures, and rules/regulations.
• Documents and address residents’ complaints and grievances, providing direction and or appropriate resolution.
• Assists in the development of training for Safety Monitor Staff
• Ensures minimum daily staff coverage.
• Documents and records individual staff problems (using proper forms when necessary).
• Submits all administrative reports to appropriate personnel, meeting deadlines, e.g. Incident Reports, Electronic Patrol Reports, etc.
• Provides night and weekend coverage as needed.

Qualifications: • High School Diploma/GED required; however extensive security and/or military experience may be accepted in lieu of a high school diploma.
• Experience in security related field.
• Demonstrated knowledge, experience or capacity to work with homeless families/individuals and/or disadvantaged populations.
• Demonstrated ability to supervise staff.
• Strong interpersonal skills.
• Good writing skills preferred.
• Computer literate specifically in Microsoft applications required.
• Possess FDNY F-80 certification (New York City Shelter sites only).
• New York State Security Guard License required, or required state security certification at locations outside of New York State

Site (location) Contact Email
Crotona I (Bronx)Dominick Magro dmagro@helpusa.org
ManhattanRonda Scurry rscurry@helpusa.org
Hollis (Queens)Ysmeria Jerez yjerez@helpusa.org
Mount Vernon (Westchester County)Khreme Tony Laud tlaud@helpusa.org
Morris (Bronx)Ralston Reid rrreid@helpusa.org
Safety Personnel

Position summary: Safety Personnel is assigned the task of providing a safe and secure environment at their assigned facility, under the supervision of the site Safety Director. He/she is expected to be alert, vigilant and courteous throughout the course of his/her assigned shift.

Qualifications: Applicants must possess a current, valid NYS security guard license. Past shelter experience, certification in First Aid & CPR and FDNY Fire Guard certification are preferred. Security Guard License Required.

Site (location) Contact Email
Crotona I (Bronx)Dominick Magro dmagro@helpusa.org
ManhattanRhonda Scurry rscurry@helpusa.org
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Woodycrest (Bronx) (full and part time)Michael Gagliardi mgagliardi@helpusa.org
Safety Personnel – On Call

Position summary: Checks identification of residents and ensures sign in/sign out procedures are followed; Screens, registers and checks all visitors and vendors; Knowledgeable of the operations of various safety/security systems; Ensures that only authorized persons are on site; Explains the safety features in each unit to new residents; Responds to emergency situations at the facility; Cooperates with local community/emergency agencies; Submits all administrative reports to appropriate safety personnel; Ensures documentation of safety reports.

Qualifications: Requirements: High School Diploma or GED preferred, not required. New York State Guard License required, or required state security certification at locations outside of New York State. Eligible candidates must be able to fulfill the duties and responsibilities of a security guard and conduct themselves in a professional manner.

Site (location) Contact Email
Brownsville (Brooklyn)Renee Fueller rfueller@helpusa.org
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Senior Safety Monitor

Position summary: Candidate will assist the Safety Director in the direction of the facility's safety program in accordance with HELP USA Policies and Procedures; assists in the supervision of Safety Monitor Supervisors; responds to emergency conditions in the facility as directed by the Director of Safety.

DUTIES AND RESPONSIBILITIES:
• Assists the Director of Safety in the planning, directing, and organizing of the operation of a twenty-four hour safety program.
• Assists with the orientation all new monitor staff.
• On direction of the Director of Safety, prepares staff schedules to ensure adequate coverage of each shift.
• On direction of the Director of Safety, develops and implements plans for ongoing staff training and skill development for all staff.
• Assists in the oversight of all safety related matters including:
• Evacuation procedures,
• Fire Safety Plan,
• Enforcement of rules and regulations,
• Conducting and documenting fire drills.
• Reviews and advises the Director of Safety on safety related policies and procedures.
• Assists the Director of Safety in the preparation and timely delivery of monthly reports, incident reports and all required documentation.
• Attends scheduled staff and supervisory meetings.
• May be required to work weekends and night hours, and assume supervision of the Safety function in the absence of the Safety Director.
• At the direction of the Director of Safety, may advise personnel at other HELP USA sites on security related matters.

Qualifications: • High School Diploma/GED required.
• Minimum of three (3), preferably five (5) years' experience in law enforcement, security or related field with demonstrated supervisory skills required.
• New York State Security Guard License required, or required state security certification at locations outside of New York State.
• Must possess FDNY F-80 certification and F-02 (New York City Shelter sites only).
• Demonstrated knowledge, experience or capacity to work with homeless families/individuals and/or disadvantaged populations.
• Strong interpersonal skills required.
• Good writing skills preferred.
• Computer literate, specifically in Microsoft applications a must.

Site (location) Contact Email
Clarke Thomas (Manhattan)Faye Merolla fmerolla@helpusa.org
Shift Supervisor

Position summary: The Shift Supervisor is responsible for the overall operations of the shelter during those work shifts and other time periods when director-level Social Service or Safety staff are not on duty at the facility. Operational responsibility will be primarily during evening, night and weekend shifts.

Qualifications: High School Diploma and significant experience working in residential facilities required; Associates or Bachelor’s Degree preferred; Ability to operate basic office equipment (fax; copier; email) required; Computer literate specifically in Microsoft applications required; New York State Security Guard License required, or required state security certification at locations outside of New York State; Bilingual (English/Spanish) a plus and Possess FDNY F-80 certification (New York City Shelter sites only).


Site (location) Contact Email
Keener (Manhattan)Paul Amara pamara@helpusa.org
Team Leader

Position summary: Responsible for providing overall leadership of the interdisciplinary team in client service delivery. Leads the team in the delivery of a comprehensive program of on-site and/or community based services including assessment, counseling and linkages with entitlement, mental health, substance abuse, employment, medical, educational, child care and aftercare programs in order to maximize the benefit of resident’s stay. Ensures the successful and expeditious placement of residents in permanent housing and the enhancement of their self-sufficiency.

Qualifications: MSW or Master Degree in a related field with clinical focus preferred; applicants/candidates enrolled in a Master’s level Social Work or elated program at time of application will be considered. Supervisory experience in a case management setting is highly desired. Knowledge and understanding of team concepts, preferably, in a residential setting. Bi-lingua(English/Spanish) a plus. Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
Keener (Manhattan)Paul Amara pamara@helpusa.org