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Help USA Job Application Guidelines

To be considered for a position listed below, please submit your cover letter and resume by email to the corresponding hiring manager.

Help USA employees interested in applying a position, must complete the “Internal Job Listing Application” and forward this application by email to the corresponding hiring manager. This application is available from the Business Managers at your work site or it can be found on the Intranet.

Please note, due to a high number of applicants, our recruiters are only able to reach out to those applicants whose experience, credentials and skills best meet the needs of the open position.

Thank you for your interest in employment at Help USA.

Administrative Assistant

Position summary: To provide support services for the Director and other administrative staff as requested, including typing and file management. To assist in the completion of reports and written correspondence, including dictation and information collection, irequired. To assist in the execution of both special and on-going projects.

Responsibilities:
• Completes dictation, word processing, typing, faxing and emails
• Copies/scans documents and other materials
• Maintains files including training records and course records
• Schedule appointments, meetings, regularly occurring tasks and takes messages
• Responsible for scheduling regular and special training classes and preparing presentation
• Prepares and monitors correspondence as requested and indicated by the needs of the program
• Maintain schedules of all training events internally and at other HELP USA sites
• Assists in the preparation of reports and training logs
• Schedule events as they pertain to the department
• Collects information for Department Director
• Provides support for special or ongoing projects as directed by Executive Director/Director
• Prepares check request and requisitions as indicated and requested
• Bill preparation for all appropriate entities for use of training resources

Qualifications: • High School Diploma or equivalent required; AA Degree preferred.
• Minimum two years administrative experience and demonstrated ability in admin skills.
• Type 55+ words per minute and must have MS Word and Excel.
• Strong organizational, interpersonal and communication skills.
• Ability to handle a large volume of work with shifting priorities.

Site (location) Contact Email
PhiladelphiaBashairra Jordan bjordan@helpusa.org
HELP Women's Center (Brooklyn)Lynette Lewis llewis@helpusa.org
Keener (Manhattan)Paul Amara pamara@helpusa.org
Assistant Maintenance Supervisor Mechanic

Position summary: Supervise mechanics that perform preventative maintenance of physical plant equipment at HELP USA facilities located in the NYC region. Responds to equipment malfunctions that can lead to a life safety hazard. Ensures that repairs, inspections, trouble shooting and installation of equipment are performed as assigned .

Responsibilities:
• Assigns and assists mechanics to troubleshoots to make repairs.
• Tracks and ensures that preventative maintenance i s performed as scheduled.
• Maintains inventory of tools, equipment, and fleet.
• Adheres to strict OSHA compliance.
• Monitors work for conformance with applicable national, state or local codes.
• Performs other duties as assigned.

Qualifications: • Basic Supervisory experience in the building trades or building maintenance field.
• Basic ability to use tools and equipment associated with physical plants of buildings .
• Basic understanding and mechanical skills.
• Basic knowledge and experience with plumbing.
• Basic knowledge and possess electrical skills.
• Basic knowledge of heating, ventilation and air-conditioning (HVAC) systems.
• Certifications or Iicensure associated with HVAC preferred.
• Ability to interpret diagrams, shop drawings, blueprints and/or schematics.
• Problem solving skills (in the facility/building management field).
• Must possess basic grammatical competence.
• High School or equivalency preferred (not required) .
• Valid US Driver’s license .
• Bilingual skills a plus.

Site (location) Contact Email
HELP Women's Center (Brooklyn)Opal Martin omartin@helpusa.org
Assistant Safety Monitor Supervisor

Position summary: HELP USA is seeking an Assistant Safety Monitor Supervisor to oversee Safety Monitors on a shift at their assigned facility. A member of the Safety Monitor team is usually the first contact with our residents when they enter one of our facilities. In addition to ensuring residents' safety, our Safety Monitors help our residents feel welcome and set the tone for their stay. It is critical that our Safety Monitors are alert, vigilant, and courteous to our residents. Responsibilities include patrolling facility grounds, ensuring residents and guests are properly signed in, escorting visitors to proper destinations, conducting unit inspections, maintaining accurate documentation and preparing incident reports when necessary.
Supervisory responsibilities will include:
• Supervising Safety Monitors on duty to ensure adherence to policies and procedures.
• Assisting in development of training sessions for Safety Monitor Staff
• Ensuring minimum daily staff coverage.
• Documenting individual staff problem as necessary.
• Preparing and submitting on time all necessary administrative reports including Incident Reports, Electronic Patrol Reports, etc.

Qualifications: • New York State Security Guard License required.
• FDNY F-02 required.
• Must be able to acquire FDNY F-80 - Fire Coordinator/ Fire Guard certification. This certification must be obtained prior to the expiration of the 6-month probationary period.
• High School Diploma or GED preferred, not required.
• Demonstrated knowledge, experience or capacity to work with homeless families/individuals and/or disadvantaged populations.
• Strong interpersonal skills.

Site (location) Contact Email
Franklin (Bronx)Hector Salas hsalas@helpusa.org
Hamilton (Manhattan)Teona Beromelidze tberomelidze@helpusa.org
HELP I (Brooklyn)Washington Davis wdavis@helpusa.org
Wards Island/Davidson Annex (Bronx)Andrea Harris aharris@helpusa.org
Business Manager

Position summary: The Business Manager supports the Executive Director of the site in all matters related to budgets, purchasing, timekeeping, payroll and human resources. This person is the site’s liaison to HELP’s Central Office and coordinates with the Central Office Finance, Human Resources, and Purchasing, and Information Technology departments.

Responsibilities include (but are not limited to):
• Annual budget preparation and periodic analyses, including monthly line item comparisons of year-to-date actual vs. budgeted expenses
• Payroll preparation including processing time records and other weekly/bi-weekly payroll data, auditing payroll registers prior to check distribution, and reviewing paid time off records.
• Ensuring compliance with the company policies and procedures related to the purchasing, receiving, billing and inventory functions and reviewing the accuracy of coding for all purchases.
• Acting as the site Information Technology administrator and trouble shooter, as required.

Qualifications: • Bachelor's Degree in Business Administration required. Accounting degree preferred.
• At least 3 years’ experience as an Accountant/Bookkeeper including payroll processing.
• Experience in computer systems operation and Microsoft applications required.
• Working knowledge of Kronos Timekeeping System is desirable.

Site (location) Contact Email
Franklin (Bronx)Somoy Guillebeaux sguillebeaux@helpusa.org
HomeBase IIIFelecia Cruickshank fcruickshank@helpusa.org
New HorizonsNecola Eason neason@helpusa.org
Case Manager

Position summary: HELP USA is seeking a Case Manager whose primary goal will be to help clients obtain permanent housing and assist them in becoming self-sufficient. The Case Manager will provide services and referrals for clients including initial assessments; counseling; service planning; receipt of entitlements; and medical, educational, substance abuse, employment, child care, and mental health services. Specific responsibilities will include:

• Conducting initial intake interviews and assessments and coordinating with other members of the team to formulate an initial service plan that will lead to clients obtaining permanent housing.

• Meeting with clients in person at least weekly throughout their residency at a HELP USA site.

• Providing leadership and direction regarding employment for clients.

• Serving as a liaison for clients with various agencies, schools, health care providers, mental health providers, and employment training providers.

• Advocating for and assisting clients with the service delivery system to ensure receipt of entitlements and permanent housing.

• Ensuring that all team members update service and independent living plans and reviewing these plans with the client at least every 14 days.

• Explaining site policies and procedures to new clients and conducting biweekly unit/bed inspections and reviewing inspection results with clients.

Qualifications: • Bachelor’s Degree in Social Work or a related field required.
• Knowledgeable of relevant state and county regulations.
• Experience in case management, assessment, counseling and crisis intervention preferred.
• Knowledge of family systems approach to practice preferred.
• Knowledge of team concepts preferred.
• Computer literate, specifically with Microsoft applications, required.

Site (location) Contact Email
Crotona I (Bronx)Ana Sanchez asanchez@helpusa.org
HELP Women's CenterLynette Lewis llewis@helpusa.org
HomeBase I (Bronx)Renee Fueller rfueller@helpusa.org
HomeBase II (Bronx)Marisol Toledo-Liz mtoledo@helpusa.org
Keener (Manhattan)Paul Amara pamara@helpusa.org
Las VegasStephen Silverman ssilverman@helpusa.org
Mount Vernon (Westchester County)Khreme Tony Laud tlaud@helpusa.org
New Horizons (Brooklyn)Carline Bazile cbazile@helpusa.org
Suffolk (Bellport)Marcie Post mpost@helpusa.org
Woodycrest (Bronx)Nancy Nunziata nnunziata@helpusa.org
Case Manager Supervisor

Position summary: Responsibilities:
• Assist clients in locating housing.
• Develops and implements training for clients on skills needed to acquire and maintain an apartment.
• Meet with other service providers.
• Periodically meet with other workers to review clients and compare assessments.
• Adheres to OTDA regulations, County policies and procedures, and HELP USA Policies and Procedures.
• Identify needs of clients and develop resources and methods to service those needs.
• Monitors length of stay for residents to ensure compliance with governmental regulations, funder requirement s, and policies of HELP USA.
• Liaison for all housing subsidy program s.
• Responsible for ensuring timely completion of housing packages and tracking of package submission.
• Develops new housing resources.
• Performs other duties as assigned.

Qualifications: • Bachelor Degree in Social Work or a related field required; Master's Degree in Social Work preferred.
• A minimum of 2 plus years of case management, assessment, counseling and crisis intervention preferred
• Supervisory experience in a case management setting is highly desired.

Site (location) Contact Email
HomeBase IRenee Fueller rfueller@helpusa.org
Client Care Worker

Position summary:
Responsible for assisting in ensuring clients comply with program mandates related to safety and security, site life skills, and appointments both internal and external.

Responsibilities:
• Assists in ensuring the orderly operation of the facility during his/her shift.
• Assists in ensuring the safety and security of the grounds.
• Conducts and documents patrols to ensure client compliance with rules and regulations to ensure their health and safety.
• As directed by Shift Supervisor, distributes, maintains, and monitors Metrocard distribution including completion of required documentation.
• Responsible for documenting incidents in AWARDS.
• Utilizes Shelter Care Information Management System (SCIMS) to monitor vacancies, coding clients in and out, checking logging histories, reauthorizing clients every 30 days, and printing bed sheets, shelter rosters, and head count sheets.
• Works collaboratively with Placement/Program Services to ensure continuity and consistent communication between all programs.
• If indicated, escorts clients to see Placement/Program Services staff and escort clients to off-site appointments.
• As indicated, ensures clients are given a 48-hour notice for his/her signature with a copy given to the Client Responsibility Worker with the guidance of Shift Supervisor.
• Ensures notices from Placement/Program Services staff are given to clients e.g. housing appointments.
• Responsible for processes related to belongings of clients who do not return to program at curfew.
• Ensures property for clients who are incarcerated or in hospital are secured in designated location.
• With the guidance of the Shift Supervisor, responsible for discarding client property as indicated.
• Assists Shift Supervisor in performing locker searches.
• Assists in meal counts and/or bed counts.
• Performs other related duties as assigned.

Qualifications:
• High School Diploma or equivalent required. Associate Degree preferred.
• Valid US driver’s license required.
• Bi-lingual a plus.
• Computer literate in Microsoft applications required.

Site (location) Contact Email
Keener (Manhattan)Paul Amara pamara@helpusa.org
Clinical Supervisor

Position summary:
Working closely with the Veterans Administration, the clinical supervisor will be responsible for supervising the case management, employment and clinical teams providing Critical Time Intervention (“CTI”) and clinically-based services to veterans in a transitional housing setting.
The clinical supervisor will supervise his/her team toward the resolution of the housing crisis and address other immediate clinical and/or concrete needs the veteran may be facing. He/She will also ensure a robust therapeutic and recreational calendar of programming, and work toward the successful goal of increased income, employment and attainment of permanent housing for veterans.
He/she will also conduct assessments and intakes as necessary and provide clinically-based psychotherapeutic services with the goal of attaining a level of self-sufficiency to successfully move into permanent housing. He/She will assist the client with obtaining and/or resolving issues with public entitlements, unemployment, social security benefits, etc. Working closely with the Veterans Administration, the clinical supervisor will be an integral part of providing clinical services to Veterans living in a transitional housing facility.

Qualifications:
• Master in social work and LCSW required;
• Strong verbal, written, and negotiation skills;
• Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail;
• Computer literate in Microsoft applications required;
• Bilingual (Spanish) a plus;
• Valid driver’s license a plus.

Site (location) Contact Email
Las VegasDaniel Farrell dcfarrell@helpusa.org
Critical Time Intervention/Clinical Supervisor

Position summary: As part of New York City’s plan to end homelessness, the Department of Homeless Services established HomeBase Homeless Prevention Community Resource Centers throughout New York City. HomeBase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. HomeBase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.
The Critical Time Intervention/Clinical Supervisor reports to the HomeBase Executive Director and is responsible for supervising the CTI Master-level team that provides emergency crisis intervention to individuals and families facing an imminent housing crisis and who are most at risk of becoming homeless and need immediate attention and responses to prevent shelter entry or re-entry. This person is also responsible for working closely with the ED to coordinate time-sensitive referrals from the NYC Department of Homeless Services to prevent shelter entry or re-entry.

As this model is grounded by a conceptual framework (curated choice sets), and a best practice model (critical time intervention [CTI]), the CTI/Clinical Supervisor is expected to establish and implement, in collaboration with his/her supervisor, a comprehensive program model strictly based on the concept paper and proposal. The CTI/Clinical Supervisor is also responsible for staff recruitment, training and supervision; maintaining accurate program and participant data; completing required reports; etc.

Qualifications:
• Master’s Degree required. Master Degree in Social Work or related field preferred; LCSW, or equivalent, a plus
• Excellent writing skills;
• Excellent interpersonal and verbal communication skills;
• Excellent organizational skills;
• Minimum three (3) years management experience required including proven supervisory, staff development, program management, and budgetary skills;
• Computer literacy in Microsoft applications required;
• Valid U.S. driver's license preferred.

Site (location) Contact Email
HomeBase (Bronx)Daniel Farrell dcfarrell@helpusa.org
Director of Health Services

Position summary:
Administration and supervision of the on-site health clinic. Ensures that all health screens and all medical services are provided in accordance with NYSOTDA and Department of Health regulatory requirements. Provides crisis intervention in medical emergencies and serves as liaison to the local ambulance corps and all other community – based health providers. Serves as patient advocate and health educator for the facility. Ensures that health screens are conducted for all families admitted to the shelter. Serves as first respondor for all on- site medical emergencies. Identifies medical needs and arranges for primary medical care through local medical providers. Provides individual and group instruction on preventive health care. Serves as an internal resource for the facility on all medical matters. Performs other duties as assigned

Qualifications:
• Must be a NYS Registered Nurse
• Must be BLS/CPR certified
• Must have knowledge and experience with community -based medical resources
• Must have knowledge of all HIPPA and privacy requirements
• Must have prior experience working with under-served populations, including mental health and knowledge of social service resources
• Must possess excellent diagnostic skills, work autonomously and be able to make independent clinical/medical decisions
• Ability to work within a team setting
• Ability to communicate concisely and effectively

Site (location) Contact Email
Suffolk (Bellport NY)Kristin Ohrtman kohrtman@helpusa.org
Director of Operations

Position summary:
Under the direct supervision of the Executive Director, the Director of Operations supervises all facets of the facility’s maintenance and security, ensuring the orderly operation of the facility and maintenance of the physical plant in compliance with all corporate Policies and Procedures.

Responsibilities will include:
• Directly supervises the Safety Department, planing and directing the operation of a 24/7 security operation.
• Directly supervises the Maintenance Department to provide adequate workforce for the housekeeping of the facility and upkeep of the physical plant.
• Ensures that client services are delivered in cooperation with all relevant departments and programs
• Recruits, hires, and trains security and maintenance staff).
• Prepares and implements safety schedules to ensure adequate coverage on all shifts and holidays.
• Schedules staff for required federal, state and local government certifications, licensing, and skill development training.
• Serves as Fire Safety Director, ensuring facility is in compliance with all pertinent fire and safety regulations.
• Establishes liaisons with local Police and Fire departments.
• Schedules, conducts, and documents monthly Fire Drills, as mandated by law.
• Ensures preparation and timely delivery of monthly reports and proper dissemination of incident and required reports to Executive Director and all Executive Staff members requiring such information.
• Functions as On-Call Site Administrator on a rotational basis with other facility managerial staff.
• Remains available on a 24/7/365 basis to be notified of all emergency situations occurring at the site, responding when necessary to assume direct supervision of the safety & security operation.
• May be required to work weekends and off hours, as needed by Executive Director/ Regional Director.

Qualifications:
• High School Diploma/GED required; however, extensive law enforcement, military and/or building maintenance experience may be accepted in lieu of High School Diploma.
• Demonstrated experience in facility operations and supervision of facility operations staff.
• Minimum of five (5) years managerial experience.
• Prior experience and/or demonstrated skills in social services operations and ability to integrate facility social service program operations preferred.
• Valid N.Y.S. Driver’s License or that of state in which facility is located.
• New York State Security Guard License required, or required state security certification at locations outside of New York State.
• Must possess FDNY F-80 certification and F-02 (New York City Shelter Sites only).
• The ideal candidate possesses both physical plant management and law enforcement (police or corrections)/security/military experience.

Site (location) Contact Email
Brownsville (Brooklyn)Nicole Richards nrichards@helpusa.org
Keener (Manhattan)Paul Amara pamara@helpusa.org
Domestic Violence Counselor

Position summary:
We are currently seeking a Domestic Violence Counselor. This is an excellent opportunity for a culturally sensitive, motivated, energetic team player to help individuals and families impacted by domestic violence to become more economically self-­reliant, maintain permanent housing, build job skills and access community resources independently. The ideal candidate will have a broad knowledge of community resources and economic education curriculum, enjoy working as part of a dedicated team and have experience working with diverse populations.

Qualifications:
Crisis intervention, client advocacy and experience with battered women and their children.
Ability to assist client needs with financial empowerment. Bachelor's Degree in Social Work
or related fields with experience in housing, job placement & employment assistance.
Bilingual in Spanish preferred. Knowledgeable and skilled in direct individual and group
services including crisis intervention; homelessness; domestic violence; economic justice;
basic financial literacy; job readiness and community resources. Candidate should possess
the ability to create effective working relationships with other programs as well as build
strong bridges with community partners.

Site (location) Contact Email
BrooklynSamantha Degale sdegale@helpusa.org
Employment Specialist

Position summary: As a part of the interdisciplinary team, the Employment Specialist is responsible for assessing residents’ interests, employment history, aptitude, and abilities in order to develop appropriate employment plans. The Specialist provides vocational and educational counseling and referrals to job readiness, training, and placement programs, which lead to either full-time or part-time unsubsidized employment.

Qualifications: Bachelor’s Degree required. Bachelor’s in Social Work or a related field preferred; Knowledge of the challenges faced by the homeless veteran population and the supportive services available to successfully achieve the goal of permanent housing and self-sufficiency; Prior experience in vocational training, employment search and placement, case management, assessment, counseling, and crisis intervention preferred; Computer literate specifically with Microsoft applications required; Knowledge and understanding of team concepts preferred and valid US driver’s license preferred.

Site (location) Contact Email
Brownsville (Brooklyn)Nicole Richards nrichards@helpusa.org
Executive Assistant

Position summary:
Candidate will provide support services for the Director of Employment Services and other administrative staff as requested, including typing and file management. Responsible for assisting clients/tenants including identifying appropriate staff for follow-up. To assist in the completion of reports and written correspondence, including dictation and information collection, if required. To assist in the execution of both special and on-going projects and maintaining Director of Employment Services calendar. Exercises frequent independent judgment, within agreed upon limitations, making administrative decisions and taking action on behalf of his/her supervisor based on knowledge of company's organization, policies and personnel. Responsible for the collection and maintenance of time keeping records. Utilize various systems (ADP, Lawson, HR New Hire Packages, Petty Cash Custodian) for information gathering purposes.

Qualifications:
High School Diploma/equivalent required. BA Degree preferred.
Minimum two years secretarial/office management experiences. Must be computer literate with demonstrated proficiency in all Microsoft applications & Internet. Strong organizational, interpersonal and communication skills. Ability to multi-task with shifting priorities. Excellent follow-through skills and initiative. Ability to interface with all levels of management; team player skills a must.

Site (location) Contact Email
HELP Works (Manhattan)Elsie Daniel edaniel@helpusa.org
Executive Director – Family Transitional Housing

Position summary:
HELP Bronx Morris is a DHS-funded Tier II transitional housing facility that has been in existence for nearly 30 years and accommodates 212 families. In addition to housing, the facility provides early childhood education and childcare services as well as healthcare services. HELP USA is seeking an Executive Director to lead the Morris facility. Reporting to the SVP Family and Daycare Services, the Morris Executive Director will oversee a staff of 80 through five direct reports who are responsible for social services, facilities maintenance, security, and business management. He/she will be responsible for the overall development and management of all program operations, including direct oversight of existing programs, ongoing assessment of program needs, and identification of potential funding streams to enhance program services. Additionally, the Executive Director will serve as a liaison with other service providers and community leaders to ensure the integration of the facility as a community-based agency.

Specific responsibilities will include:

• Ensuring that housing placement targets set by DHS are met, revising program activities as necessary.

• Ensuring facility compliance with all relevant local, state, and federal requirements as well as HELP operating policies and procedures.

• Recruiting, orienting, managing, and evaluating all program staff and providing appropriate training and supervision to ensure that all clients remain healthy and safe and are provided with quality services at all times.
• Developing and nurturing an environment that fosters staff satisfaction and retention.

• Ensuring complete and timely documentation of all case files using CARES system.

• Ensuring that the facility is maintained in a safe, clean, and sanitary manner at all times.

• Preparing the facility budget on a timely basis and ensuring that all purchases of goods and services are within the established budget and are processed on time and in accordance with HELP policies.

• Engaging in community outreach to secure service linkages, in-kind donations, and other community resources for residents.

Qualifications:
• Master’s Degree required – social work or related field

• Minimum of 5 year’s management experience, including proven supervisory, staff development, program management, and budgetary skills.

• Experience working in homeless shelters for families.

• Availability for “on call” emergencies outside of regular business hours.

• Computer literacy, particularly with Microsoft Office applications. Experience with CARES strongly preferred.

• Bi-lingual (English/Spanish) is a plus.

Site (location) Contact Email
Morris (Bronx)Susan Landon slandon@helpusa.org
Executive Director – Men’s Transitional Housing

Position summary:
HELP USA is looking for an Executive Director to lead a 230-bed men’s homeless shelter on Wards Island. Reporting to the Vice President of Single Adult Shelters, the Executive Director will oversee a staff of 70 through six direct reports who are responsible for social services, facilities maintenance, security, and business management. He/she will be responsible for the overall development and management of all program operations, including direct oversight of existing programs, ongoing assessment of program needs, and identification of potential funding streams to enhance program services. Additionally, the Executive Director will serve as a liaison with other service providers and community leaders to ensure the integration of the facility as a community-based agency.

Specific responsibilities will include:

• Ensuring that housing placement targets set by DHS are met, revising program activities as necessary.

• Ensuring facility compliance with all relevant local, state, and federal requirements as well as HELP operating policies and procedures.

• Recruiting, orienting, managing, and evaluating all program staff and providing appropriate training and supervision to ensure that all clients remain healthy and safe and are provided with quality services at all times.
• Developing and nurturing an environment that fosters staff satisfaction and retention.

• Ensuring complete and timely documentation of all case files using CARES system.

• Ensuring that the facility is maintained in a safe, clean, and sanitary manner at all times.

• Preparing the facility budget on a timely basis and ensuring that all purchases of goods and services are within the established budget and are processed on time and in accordance with HELP policies.

• Engaging in community outreach to secure service linkages, in-kind donations, and other community resources for residents.

Qualifications:
• Master’s Degree required – social work or related field

• Minimum of 5 year’s management experience, including proven supervisory, staff development, program management, and budgetary skills.

• Experience working in homeless shelters.

• Availability for “on call” emergencies outside of regular business hours.

• Computer literacy, particularly with Microsoft Office applications. Experience with CARES strongly preferred.

• Bi-lingual (English/Spanish) is a plus.

Site (location) Contact Email
Ward's Island (Manhattan)Susan Landon slandon@helpusa.org
Head Cook

Position summary: Prepares, cooks, and serves food according to City and Federal nutritional guidelines. Prepares and follows monthly menu. Apportions food for residents. Prepares monthly and weekly purchase requisition for food and kitchen supplies. Maintains daily meal count.
Maintains inventory of food, supplies, and equipment on a monthly and bi-weekly basis. Informs Executive Director of needed supplies, repairs, and replacement of kitchen equipment and utensils. Stores all food and household Supplies. Provides direct supervision to other employees assigned to the kitchen. Develops and maintains regular schedules for kitchen personnel. Provides training to Interns. Maintains kitchen equipment in a clean, orderly and sanitary manner. Sweeps and mops kitchen floor as is necessary. Maintains general cleanliness of kitchen and dining room according to the Board of Health regulations. Assists in serving meals. Washes dishes, utensils, dinner trays, pots and pans according to sanitary procedures. Provides weekend, evening and holiday coverage necessary. Submits monthly reports. Performs other duties as assigned.

Qualifications: High School Diploma or GED required. Associate degree in Food Service
Preparation preferred. Food Handler's Certificate required. Minimum of five (5) years’ experience in the food service industry. Previous supervisory experience. Willingness to continue training in food preparation and related courses.

Site (location) Contact Email
HELP SEC (Manhattan)Andrea Harris aharris@helpusa.org
Housing Aftercare Clinician

Position summary:
HELP USA’s Veterans Housing Aftercare program, through funding from Robin Hood Foundation, helps formerly homeless veterans transition to permanent housing and maintain housing stability. We are looking for a Housing Aftercare Clinician who will report to the Program Director and provide mental health and wellness counseling services to our veteran clients, who often have substance use and/or mental health disorders. Services will include individual counseling, benefits coordination, service linkages to community resources, intensive care referrals, and others as needed.

Major responsibilities will include:

• Assessing and enrolling homeless shelter veterans for Brief Critical Time Intervention and employment services to remove barriers to long-term housing stability.

• Providing mental health counseling and services, case management, and employment procurement for recently re-housed veterans.

• Ensuring that veterans who need mainstream benefit programs (e.g. SSI/SSDI, SNAP, Medicaid, etc.) are assisted in navigating the appropriate resources to obtain these benefits, collaborating with SOAR-trained workers as necessary when working to obtain certain benefits.

• Encouraging an array of integrated services and supports for veterans with substance use disorders, mental disorders, or co-occurring mental and substance use disorders,

• Screening and encouraging appropriate treatment and supports for veterans who may have an intellectual developmental disability.

Qualifications:
• Master’s degree in Social Work, Mental Health Counseling or related field required, with LMSW, LMHC, CASAC strongly preferred
• Minimum two years’ experience delivering clinical crisis services preferred
• Experience facilitating individual sessions, support groups and workshops
• Experience in Motivational Interviewing (MI), Wellness Recovery Action Plan (WRAP) and Person Centered Planning (PCP) preferred
• Must have the ability to effectively listen and communicate with clients, other employees, and community partners, both orally and in writing
• Must have the ability to travel extensively throughout NYC’s five boroughs and be willing to work in a position which is mostly community-based (e.g. homeless shelters)
• Experience working with and understanding veterans, veteran services and or homeless populations is a plus
• Knowledge of AWARDS and CARES a plus

Site (location) Contact Email
Veterans Aftercare Program (Bronx)Jahmila Martin jvincent@helpusa.org
Housing Court Liaison

Position summary: The HELP USA Homebase Housing Court Liaison assist HB I and II clients who are appearing in housing court. Acting as a liaison between HELP USA Homebase and the Bronx Housing Court, he/she will provide HELP USA Homebase I and II clients with assistance to navigate the housing court process and provide them with program representation during their court appearances. The HELP USA Homebase Housing Court Liaison will also be authorized to communicate on behalf of the program and the client when issues and/or questions arise regarding commitment letters that have been issued promising payments to avoid client evictions. The primary role of the housing court liaison is to ensure restoration of housing stability by preventing evictions. The housing court liaison will have a full understanding and grasp of housing court procedures and applicable law as it relates to people who are at risk for eviction and subsequent homelessness.

Responsibilities:
• Accompany all referred HELP USA Homebase clients to. Bronx Housing Court appearances to provide advocacy and program representation.
• Assist clients with navigating through the housing court process.
• Speak on behalf of HELP USA Homebase regarding program intentions for clients.
• Provide housing/benefit/subsidy advocacy for HELP USA Homebase clients.
• Assist clients with obtaining financial assistance and information from the Rental Assistance Unit/DSS.
• Tender rental assistance payments in court for final resolution to cases.
• Foster positive relationships with Bronx Housing Court agencies (including, but not limited to HRA/RAU, attorneys, and landlords).
• Engage and evaluate clients to determine program eligibility as it relates to geographic requirements, income requirements and issues impacting the clients' stay in permanent housing.
• Engage in outreach efforts to establish and reinforce HELP USA Homebase programs' presence in Bronx Housing Court and in the community.
• Distribute HELP USA Homebase outreach materials to potential clients, agencies, attorneys and landlords.
• Distribute HELP USA Homebase referral packages to potentially eligible candidates
• Ensure that all assessments, services and referrals are completed and documented accurately, comprehensively and within the assigned time frames.
• Maintain ongoing and productive communication with HELP USA Homebase Executive Directors and program staff.
• Submit weekly contact logs, reports and other requested information to HELP USA Homebase Executive Directors and staff, documenting client activities, progress and outcomes.
• Ensure that all data for which he/she is responsible, is accurately and comprehensively input into CARES database.
• Successfully complete the HELP USA mandated core curriculum, DHS CARES database training modules, program specific training and other training as indicated.
• Conduct community outreach and presentations to increase enrollments
• Maintain current understanding of applicable state and county housing regulations.
• Provides evening and weekend coverage as needed.
• Performs other duties as assigned.

Qualifications: • High School Diploma required; Bachelor Degree in Social Work or a related field preferred.
• Proficient in Microsoft Office computer applications: Word, Outlook and Excel
• Strong verbal, writing, and negotiation skills; experience with providing client advocacy and mediation
• Strong organizational and documentations skills.
• Ability to work in a fast-paced and demanding environment.
• Ability to take the initiative, be dependable, resourceful; ability to pay keen attention to detail.
• Excellent organizational skills to be able to manage multiple priorities in a time-sensitive manner.
• Knowledge and understanding of team concepts preferred.
• Prior experiences in case management, assessment, counseling and crisis intervention preferred.
• Bi-lingual (English/Spanish) skills are a plus.
• Valid NYS driver's license a plus

Site (location) Contact Email
HomeBase III (Bronx)Felicia Cruickshank fcruickshank@helpusa.org
Housing Specialist

Position summary: HELP USA is seeking a Housing Specialist who will be responsible for helping clients find permanent housing and become self-sufficient. This is a critical part of the service that we provide to our homeless clients, and can be a very satisfying role. Services will include training in how to conduct an apartment search, how to interview for an apartment, how to complete housing forms, and how to activate utilities. Additionally, the Housing Specialist will provide referrals to housing resources.

Specific responsibilities will include:

• Conducting the housing intake and housing assessment Interview for all new residents.
• Completing of the housing portion of the initial service plan/independent living plan and any necessary revisions.
• Developing and conducting housing workshops and meeting with residents regularly, at least monthly.
• Arranging forums with outside providers (e.g. Con Edison) to provide information on topics related to securing and maintaining permanent housing.
• Providing additional information and instruction on the skills required to secure and maintain permanent housing, such as how to create and maintain a household budget.
• Assisting residents in the completion of all housing applications and ensuring that applications are submitted to housing programs in a timely manner.
• Developing new housing resources.
• Escorting residents to view apartments and other appointments as needed.
• Assisting residents in moving into permanent housing by providing support such as attending lease signings, ensuring utilities are turned on, assisting with the move out, etc.

Qualifications: • High School Diploma or equivalent required. Bachelor's Degree preferred.
• Minimum of one year experience in housing placement services, with three years being preferable
• Commitment to the mission of HELP USA to help people in need of housing and to end homelessness.
• Computer literacy with Microsoft applications required.
• Knowledge and understanding of team concepts preferred.

Site (location) Contact Email
Crotona I (Bronx)Adel Torres atorres@helpusa.org
Keener (Manhattan)Paul Amara pamara@helpusa.org
Housing Specialist – HomeBase

Position summary:
The Homebase Housing Specialist reports to the Case Management Supervisor/Assistant Executive Director and is responsible for assessing all clients for program eligibility, ensuring they have presented with a risk of homelessness. The Housing Specialist will complete intakes for clients who apply for Homebase services, assessing them at the point of intake for all housing based subsidy programs, which include, but are not limited to FEPS, SEPS, LINC, Section 8, etc. The Homebase Housing Specialist is responsible for ensuring that all required client documentation is received at initial intake or within the contracted time frame; inputting cases in the CARES database for clients who apply for services, and for providing time sensitive housing services and referrals to all Homebase clients. The position also requires the weekly facilitation of financial/budgeting, housing, and housing court workshops. The Homebase Housing Specialist provides support and guidance to all Homebase clients that require urgent and immediate services as they relates to housing stability for the purpose of decreasing the risk of shelter entry or re-entry, and to support the client's efforts towards self-sufficiency.

Responsibilities:
• Assess Homebase clients for program eligibility
• Review and collect all initial documentation at the point of intake to determine program eligibility for full or brief Homebase services.
• Verify the presented housing crisis via housing court stipulations, rent demands, subsidy information, etc.
• Conduct initial client intakes and/or re-assessments
• Enter the correct classification for cases into the CARES database system
• Complete the initial assessment service plan at intake
• Assist clients with tasks related to moving into permanent housing (attending lease signings, ensuring utilities are turned on, coordinating transportation for moving, etc.).
• Complete the CARES Housing Assessment for new clients.
• Prepare and complete new Homebase program case files, submitting the files to the Case Management Supervisor for review and assignment.
• Obtain all necessary documents for housing subsidy renewals
• Provides leadership and act as a point person for apartment inspections, housing linkages, lease signings, renewals, etc.
• Develop new housing resources and network with current NYC and NYS housing subsidy programs.
• Work in collaboration with the case management team to provide rapid rehousing and relocation services
• Ensure the expedient provision of services for NYCHA Aftercare client referrals
• Work closely with NYC Department of Homeless Services to provide diversion services for families referred from the NYC Department of Homeless Services PATH center.
• Provide landlord/tenant mediation services, (e.g. negotiating on the client's behalf for preferential rents, hold overs, etc.)
• Conducts client centered workshops, providing education and assisting with housing, finances/ budgeting, and navigating housing court. Also arranges forums with outside providers to provide information on topics related to securing and maintaining permanent housing.
• Escorts clients to view apartments and other appointments as indicated.
• Assists clients in moving into permanent housing e.g. attends lease signing, ensures utilities are turned on, assists with the move-out of belongings from storage, etc.
• Participate in team meetings, case conferences, departmental meetings, weekly individual supervisory sessions, and staff training.
• Submit weekly and monthly statistical reports on all accountable areas
• Successfully complete the HELP USA mandated core curriculum, DHS CARES database training modules, program specific training and other training as indicated.
• Conduct community outreach and presentations to increase enrollments
• Performs other duties as assigned.

Qualifications:
• High School Diploma/equivalent, with experience in housing
• placement services for a similar population required. Bachelor's Degree preferred.
• Minimum of one year of experience in housing placement services. Three years of experience is preferred.
• Knowledge and experience with the provision of services to the homeless population and possess the ability to successfully achieve permanent housing and self-sufficiency goals.
• Proficient in Microsoft Office computer applications : Word , Outlook and Excel
• Strong verbal, writing, and negotiation skills; experience with providing client advocacy and mediation
• Strong organizational and documentations skills.
• Ability to work in a fast-paced and demanding environment.
• Ability to take the initiative, be dependable, resourceful; ability to pay keen attention to detail.
• Ability to take the initiative, be dependable, resourceful; ability to pay keen attention to detail.
• Excellent organizational skills to be able to manage multiple priorities in a time-sensitive manner.
• Knowledge and understanding of team concepts preferred.
• Valid NYS driver's license a plus

Site (location) Contact Email
HomeBase III (Bronx)Felicia Cruickshank fcruickshank@helpusa.org
Housing Stabilization Specialist

Position summary: The Rapid Rehousing Program Housing Stabilization Specialist (HSS) reports to the Program Director who is responsible for assessing all clients for program eligibility, ensuring they have presented at the Philadelphia Intake Center for people experiencing homelessness. The HSS will complete intakes for clients who are eligible (and obtain required client documentation is received at initial intake or within the contracted time frame); inputting cases in the AWARDS database for clients who are eligible for services, and mostly importantly for facilitating a rapid housing search in a time sensitive manner to ensure the client is rehoused as quickly as possible. The position also requires the submission of financial assistance requests for rental assistance.

Responsibilities:
• Intake new clients and rapidly connect them to apartments with rental assistance provided by the program
• Review and collect all initial documentation at the point of intake, and conduct client re-assessments
• Enter the correct classification for cases into the AWARDS database system
• Assist clients with tasks related to moving into permanent housing (attending lease signings, ensuring utilities are turned on, coordinating transportation for moving, assists with the move-out of belongings from storage, etc.)
• Escorts clients to view apartments and other appointments as indicated
• Prepare and complete new program case files, submitting the files to the Program Director for review
• Act as a point person for apartment inspections, housing linkages, lease signings, renewals, etc.
• Develop new housing resources and network with current Philadelphia and Pennsylvania housing subsidy programs
• Provide landlord/tenant mediation services, (e.g. negotiating on the client’s behalf for preferential rents, addressing on-going challenges, etc.)
• Conducts client centered workshops, providing education and assisting with housing, finances/ budgeting, and navigating housing court. Also arranges forums with outside providers to provide information on topics related to securing and maintaining permanent housing.
• Participate in team meetings, case conferences, weekly individual supervisory sessions, and staff training
• Submit statistical reports on all accountable areas
• Successfully complete the HELP USA mandated core curriculum, AWARDS database training modules, program specific training and other training as indicated
• Performs other duties as assigned

Qualifications: • High School Diploma/equivalent, with experience in housing placement services for a similar population required. Bachelor's Degree preferred
• Minimum of one year of experience in housing placement services. Three years of experience is preferred
• Knowledge and experience with the provision of services to the homeless population and possess the ability to successfully achieve permanent housing and self-sufficiency goals.
• Proficient in Microsoft Office computer applications: Word, Outlook and Excel
• Strong verbal, writing, and negotiation skills; experience with providing client advocacy and mediation
• Strong organizational and documentations skills
• Ability to work in a fast-paced and demanding environment
• Ability to take the initiative, be dependable, resourceful; ability to pay keen attention to detail
• Ability to take the initiative, be dependable, resourceful; ability to pay keen attention to detail
• Excellent organizational skills to be able to manage multiple priorities in a time-sensitive manner
• Knowledge and understanding of team concepts preferred
• Valid Penn driver’s license a plus

Site (location) Contact Email
PhiladelphiaDaniel Farrell dcfarrell@helpusa.org
Human Resources Coordinator

Position summary:
The Human Resources Coordinator at HELP USA plays a key role in the daily operation of the HR Department and is responsible for diverse yet substantive job responsibilities. This role is the first point of contact for HR-related queries.

Responsibilities:
• Human Resources Information System (HRIS}/Payroll Duties
• Audits HR documents pertaining to new hires, status changes, promotions, transfers, salary adjustments, separations, etc., and enters said action items in the HRIS
• Reviews and approves personnel changes in HRIS
• Provides administrative support and guidance to employees utilizing and accessing the HRIS
• Responds to unemployment claims

Pre-employment Duties
• Audits pre-employment documents
• Supports Business Manager functions at headquarters
• Processes and reviews all pre-employment background check results
• Conducts Individual Assessment interviews and sends Pre-Adverse/Adverse Letters to candidates under advisement of VP of Safety & Security
• Communicates final hiring decision to sites and managers
• Processes invoices for payment

Onboarding and Offboarding Duties
• Facilitates new hires' intake
• Assists with new employee orientation
• Conducts exit interviews

Additional Duties
• Conducts training on pre-employment and HRIS processes and procedures for Business Managers and Executive Directors
• Assists with special projects as assigned
• Conducts research, analysis and reports as requested
• Makes recommendations to improve HR processes

Qualifications:
Qualifications:
• BA/BS degree required
• 1-3 years of HR experience required
• Proficient with Microsoft Office; knowledge of ADP related HRIS software a plus
• Excellent interpersonal, verbal and written communication skills
• Works well in a team environment
• Consistency in meeting deadlines
• Ability to handle sensitive and confidential information
• Highly organized and detail-oriented with the ability to prioritize and multi-task

Site (location) Contact Email
Central (Manhattan)Leonora Brooks lbrooks@helpusa.org
Intensive Aftercare Case Manager/Clinician

Position summary: As part of New York City’s plan to end homelessness, the Department of Homeless Services established HomeBase Homeless Prevention Community Resource Centers throughout New York City. HomeBase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. HomeBase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

As part of the HomeBase program, the Intensive Aftercare Case Manager/Clinician will be responsible for enrolling and providing Critical Time Intervention (“CTI”) and clinic-based services to high risk HomeBase clients. This person will provide outreach social service support to high-risk HomeBase clients who have exited shelter and are currently residing in apartments in the community or will be exiting shelter and moving into the community. Services and/or referrals will include assessments; counseling; service planning; arrears resolution; entitlements and medical, educational, substance abuse, employment, child care, and mental health services; and early childhood services including facility-based day care and recreational services.

Qualifications: • MSW or Masters in related field required, LCSW, or equivalent, a plus;
• Strong verbal, written, and negotiation skills;
• Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail;
• Computer literate in Microsoft applications required;
• Bilingual (Spanish) a plus;
• Valid driver’s license a plus.

Site (location) Contact Email
HomeBase (Bronx)Daniel Farrell dcfarrell@helpusa.org
Intensive Case Manager/Clinician

Position summary: As part of New York City’s plan to end homelessness, the Department of Homeless Services established HomeBase Homeless Prevention Community Resource Centers throughout New York City. HomeBase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. HomeBase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

The Intensive Case Manager will be responsible for enrolling and providing Critical Time Intervention (“CTI”) and clinic-based services to high-risk HomeBase clients. This person will provide homeless prevention services in a fast-paced and demanding environment to the highest-risk clients. Services will include CTI, case management, crisis intervention, and advocacy for individuals and families facing a housing crisis and who are at risk of shelter entry or re-entry.

The Intensive Case Manager will work toward the resolution of the housing crisis and address other immediate needs that the client may present with. He/she will also conduct assessments and intakes as necessary and provide referrals to appropriate community resources in order to maintain housing stability and achieve self-sufficiency. Referrals may include help with securing/enhancing employment, educational/vocational training, and attending financial and housing workshops. He/She will establish working relationships with public and private agencies to provide additional assistance for clients. He/She will assist the client with obtaining and/or resolving issues with public entitlements, unemployment, social security benefits, etc. The position also requires participation in program outreach efforts and presentations to community based organizations.

Qualifications: • MSW or Master in related field required, LCSW, or equivalent, a plus;
• Strong verbal, written, and negotiation skills;
• Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail;
• Computer literate in Microsoft applications required;
• Bilingual (Spanish) a plus;
• Valid driver’s license a plus.

Site (location) Contact Email
HomeBase (Bronx)Daniel Farrell dcfarrell@helpusa.org
Intermediate Accountant

Position summary:
As part of the HELP, Inc. accounting department, this position is responsible for the recording, analyzing and dissemination of financial information as it relates to the subject operations. Prepares and maintains all billing submissions and the preparation of all adjusting/necessary journal entries as required. Ensure accurate accounting and the reporting integrity of the respective operations. Additionally, generates all necessary internal and external financial reports required by management and mandated by external funding sources at their designated due dates. The preceding will insure accurate accounting and the reporting integrity of the respective operations.

Qualifications:
Four-year BA Degree in accounting preferred. Minimum of three years’ experience in non-profit sector accounting required. Excellent interpersonal, verbal, written communication and organizational skills. Computer literate, window applications including Microsoft excel, word and access. Lawson a plus. Ability to work on multiple projects simultaneously.

Salary Range $47-50K

Site (location) Contact Email
Central (Manhattan)Alex Manevich amanevich@helpusa.org
Job Developer

Position summary: Provides a screening and assessment of residents' educational and employment history as well as abilities, interests, and aptitudes. Provides new residents with an overview of HELP USA's employment program philosophy and services. Facilitates education and employment readiness workshops including, but not limited to, resume writing, preparing for the world of work and job interviewing skills. Provides educational and vocational counseling for residents, both individually and in groups. Refers residents to and acts as the point person for his/her clients in HELP USA's employment programs and other employment/vocational programs, which would facilitate job placement. Serves as a liaison with various employment/vocational and educational training programs and government offices. Prepares statistical and other indicated reports for HELP USA, HUD, OTDA, county DSS, and DHS requirements on a monthly or as needed basis.

Qualifications:
High School Diploma /equivalent required. Associates Degree or BA in Human Services or related degree preferred. Must have knowledge of employment related activities. Bilingual skills in English/Spanish are a plus. Computer literate specifically in Microsoft applications and excellent organizational skills are a plus. Possession of a valid
U.S. driver's license preferred.

Site (location) Contact Email
HELP Works (Manhattan)Elsie Daniel edaniel@helpusa.org
LCSW — Client Care Coordinator I (Supervisor)

Position summary:
We are looking for several LCSWs for Family and Day Care Services sites in northern Manhattan and the Bronx for a critical new program at our DHS-funded family shelters. You will report to a site Executive Director and lead and supervise a Client Care Coordination program team, ensuring that the program runs as smoothly as possible on a day to day basis. You will also guide, serve as a role model for, and provide supervision to our LMSWs who are seeking LCSW certification. Additionally, as needed, you may function as a Client Care Coordinator, including coordination of services for an assigned caseload of clients.

Qualifications: • To be considered for this role, you must be currently registered as an LCSW.

• Creativity, experience with group work, and strong supervisory skills.

• Experience working with homeless populations or issues typical of this group would be strongly preferred.

• At least one year supervisory experience strongly preferred.

• Ability to maintain statistics using various programs and proficiency with Microsoft Office programs.


Site (location) Contact Email
Bronx & ManhattanSusan Landon slandon@helpusa.org
Porter

Position summary: HELP USA takes great pride in providing our residents a clean and well-maintained living space that feels as much like home as possible. We can only do this with great porters on our team. Porters perform various maintenance-related assignments such as cleaning, painting, garbage and trash removal, landscaping, and snow removal. Specific responsibilities will include:
• Cleaning: apartments or other sleeping areas for turnover, bathrooms, offices, classrooms, pantries, buildings, grounds, furniture, windows, etc.
• Making minor repairs as needed.
• Maintaining floors, ducts, fixtures, etc. in good state of repair.
• Adhering strictly to OSHA laws and regulations.
• Maintaining the readiness of all vehicles.
• Completing work orders when appropriate.

Qualifications: • Must be able lift 75 pounds.
• Must be able to operate small machinery, power tools, and hand tools.
• High School Diploma or GED preferred.
• Porter or janitorial experience preferred.
• Basic knowledge of electrical wiring, boiler mechanics and plumbing a plus.
• Organizational skills to enable efficient use of time and ability to work effectively if supervisor is not present.
• Computer literacy with Microsoft applications a plus.
• Valid US Driver’s license a plus.
• Certificate of Fitness in related fields a plus.
• Bilingual (English/Spanish) a plus.

Site (location) Contact Email
Crotona IEzekiel Brown ebrown@helpusa.org
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Keener (Manhattan)Paul Amara pamara@helpusa.org
PhiladelphiaBashairra Jordan bjordan@helpusa.org
HELP ISantos Ramirez sramirez@helpusa.org
Property Manager

Position summary: Responsible for handling tenant problems. Responsible for the overseeing of the site:

Conducts Annual tax credit and SHP Certifications
Conducts Lease renewals (stabilized rent) and Rent Registration
Ensures successful File Reviews and Compliance with the monitoring agencies
Updates and monitors the waitlist. Perform Move Ins and Move outs in Yardi
Submits the Budget and the monthly financial analysis of the risk accounts. Updates monthly reports for the Regional Director.
Invoice coding and approval. Collects bids and monitors work in progress and payments. Conducts weekly physical inspections of the plant and follow up on open work orders and new projects with the supervisor. Monitors and corrects site specific violations.
Collects rent and completes batches in Yardi. Makes payment arrangements with tenants who are in arrears. Collects laundry room funds and deposits the funds .
Performs ongoing follow up with Section 8 subsidies issued by HPD or NYCHA for the residents, the move-ins and transferred tenants.
Supervises legal cases and works with the attorney to represent the landlord in court. Processes lockout fee and send notices to tenants
Check all e-mails and voice-mail messages.
Reviews safety incident reports and sets up meeting with tenants if necessary.
Prepares face-to-face letters for walk-in tenants as well as those who have submitted a Request for Services form.
Conducts annual Units Inspections.
Schedules monthly tenant meetings.
Meets with walk-ins as well as tenants to discuss various issues.
Responsible for scheduling the rent-up of the Multi-Purpose Room, Conference Rooms, Computer Rooms and Classrooms.
Responsible for approving the payroll
Supervises and directs the office staff, the maintenance and the security team.

Qualifications: High School Diploma/GED with five (5) years of affordable housing experience; Associates degree with two (2) years housing background preferred.
Must have Yardi, tax credit and stabilized rent experience .
Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
Genesis Homes (Brooklyn)Serena Miller smiller@helpusa.org
Recreation Aide

Position summary: HELP USA is seeking a Recreation Specialist to work with school age children living in one of our temporary family housing facilities. This person will oversee a group of children and lead developmentally appropriate activities including:

• STEM projects
• Arts and Crafts
• Computer literacy
• Homework help and education support
• Development of life skills

Additionally, the Recreation Specialist will participate in community outreach to obtain in-kind donations, service linkages, and other resources for participants in our program.


Qualifications: Candidates must be creative, responsible, patient, kind and caring and enjoy working with children. They must have strong organizational and time management skills. A valid US driver’s license, computer literacy, and an associate’s degree are also required.

This is a great opportunity for someone with minimal work experience looking for entry into social services and/or working with children.

Site (location) Contact Email
ManhattanShayla Madramootoo smadramootoo@helpusa.org
Registered Nurse (Part Time)

Position summary:
Coordinate health care for residents in a supportive housing program. Assist residents in managing medication, and navigating appointments and referrals. Provide health education to residents on chronic disease management and preventative health strategies. Also provide staff training on health and mental health issues. Assist with acute care coordination.

Qualifications:
Must be a licensed Registered Nurse and have 5 years’ experience working with special needs populations.

Site (location) Contact Email
Woodycrest (Bronx)Nancy Nunziata nnunziata@helpusa.org
Safety Personnel

Position summary: Safety Monitors help ensure a safe and secure environment at their assigned facility. Safety Monitors are usually the first contact with our residents when they enter one of our facilities. In addition to ensuring residents' safety, our Safety Monitors help our residents feel welcome and set the tone for their stay. It is critical that our Safety Monitors are alert, vigilant, and courteous to our residents. Responsibilities include patrolling facility grounds, ensuring residents and guests are properly signed in, escorting visitors to proper destinations, conducting unit inspections, maintaining accurate documentation and preparing incident reports when necessary.

Qualifications: • New York State security guard license is required.
• FDNY F-02 must be obtained within first six months, if not possessed already
• A high school diploma or GED is preferred, but not required.

Site (location) Contact Email
Crotona I (Bronx)Dominick dmagro@helpusa.org
Franklin (Bronx)Hector Salas hsalas@helpusa.org
ManhattanRhonda Scurry rscurry@helpusa.org
SuffolkDwight Hovington dhovington@helpusa.org
Wards Island/Davidson Annex (Bronx)Andrea Harris aharris@helpusa.org
HELP Women's CenterWilfredo Fuentes wfuentes@helpusa.org
Safety Personnel – On Call

Position summary: Safety Monitors help ensure a safe and secure environment at their assigned facility. Safety Monitors are usually the first contact with our residents when they enter one of our facilities. In addition to ensuring residents' safety, our Safety Monitors help our residents feel welcome and set the tone for their stay. It is critical that our Safety Monitors are alert, vigilant, and courteous to our residents. Responsibilities include patrolling facility grounds, ensuring residents and guests are properly signed in, escorting visitors to proper destinations, conducting unit inspections, maintaining accurate documentation and preparing incident reports when necessary.

Qualifications: • New York State security guard license is required.
• FDNY F-02 must be obtained within first six months, if not possessed already
• A high school diploma or GED is preferred, but not required.

Site (location) Contact Email
HELP Women's CenterWilfredo Fuentes wfuentes@helpusa.org
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Senior Facilities Inspector

Position summary:
Working under the supervision of the Vice President of Facilities Management, the Senior Facilities Manager is responsible for inspecting facilities operated by HELP USA to assess compliance with all relevant laws, regulations, directives from government oversight agencies, and HELP USA policies and procedures relating to physical plant maintenance and safety. These obligations vary based on how each project was financed and the government and/or regulatory oversight the project is subjected to. The HELP USA portfolio includes transitional housing and shelter, permanent leased housing, and office spaces rented for the purpose of serving our clients. The Senior Facilities Manager assesses the physical facilities of HELP USA programs using uniform inspection tools that address all relevant laws and regulations as well as HELP USA’s own standards; generates reports that summarize the inspection findings; communicates the expectations and inspection findings to both program staff and senior management; and works closely with the Vice President of Facilities Management to develop remediation plans for conditions identified.

Responsibilities:
• Performs on-site inspections of new and existing buildings to assess compliance with adopted codes, ordinances, and regulations as well as industry-standard practices. Develops and deploys structured inspection tools to accomplish this task.
• Verifies that structures are constructed in accordance with the approved submitted plans and specifications.
• Provides consultation to program managers to improve building maintenance. Documents conditions of buildings and reports on conditions to Vice President of Facilities Management and other executive managers.
• Develops corrective action plans and oversees their execution to address conditions in HELP USA properties.
• Responds to requests from program and executive managers to inspect urgent or emergent building conditions and advise/execute remediation of the conditions.
• Collects and maintains in a systematic and retrievable fashion all building inspection reports generated by oversight agencies, funding bodies, investors, etc., as well as documentation of efforts made to remediate any identified conditions.
• Collects and maintains in a systematic and retrievable fashion capital needs assessments and capital improvement projects for all HELP USA properties.
• Ensures that vendors and maintenance staff secure needed permits to perform work on buildings and that the work is performed in a safe manner consistent with regulations and industry-standard practices.
• Inspects HELP USA properties on a routine basis to ensure that appropriate permits and maintenance contracts are in place on all relevant building mechanical systems. Inspects HELP USA properties on routine basis to assess the local maintenance team’s compliance with the property’s preventive maintenance schedule. Advises the Vice President of Facilities Maintenance on the adequacy of the preventive maintenance plan for each building
• Generates reports describing these activities for Board and Management meetings.
• Performs other duties as assigned by the VP of Property Management.

Qualifications:
• An Associate’s or Bachelor’s degree in a relevant discipline from an accredited college or university is preferred.
• Applicants must have a valid driving license.
• Four or more years of professional experience in a construction trade.
• Experience as a building inspector or plan reviewer is highly desirable.
• Familiarity with HUD’s Housing Quality Standards is required.
• Interpersonal skills in building relationships and negotiating solutions.
• Ability to clearly communicate verbally and in writing.
• Ability to use spreadsheets and databases to perform the job functions.
• Candidates will be required to work outside of normal working hours to respond to emergencies.
• This position requires travel, including interstate travel, up to 80% of the employee’s time.

Site (location) Contact Email
Central (Manhattan)Ed O'Grady eogrady@helpusa.org
Shift Supervisor

Position summary: HELP USA is seeking a Shift Supervisor who will take full responsibility for the overall operation of one of our shelter sites during those work shifts and other time periods when director-level Social Service or Safety staff are not on duty at the facility. Operational responsibility will be primarily during evening, night and weekend shifts.
Responsibilities will include:
• Supervising other staff working the same shift.
• Conducting or supervising regular inspections of the facility, including all sleeping areas.
• Ensuring the safety of all shelter residents.
• Supervising the safety and incident reporting systems and overseeing liaison with DHS security staff as necessary.
• Collaborating with therapeutic community shift supervisor to ensure safety of clients and maintaining a positive working relationship with any social service subcontractors at the facility.
• Supervising intake, bed assignments, and related client service activities.
• Supervising facility maintenance staff on duty and ensuring that the facility is well maintained.

Qualifications: • High School Diploma or GED required, with Associate’s or Bachelor’s Degree preferred.
• Significant experience working in residential facilities required.
• Computer literacy with Microsoft applications required.
• New York State Security Guard License required.


Site (location) Contact Email
Keener (Manhattan)Paul Amara pamara@helpusa.org
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Clarke Thomas (Manhattan)Steven Arce sarce@helpusa.org
Social Worker

Position summary: The Social Worker will be responsible for enrolling and providing Critical Time Intervention (“CTI”) and clinically-based services to veterans in a transitional housing setting.

The social worker will work toward the resolution of the housing crisis and address other immediate needs that the veteran may be facing. He/she will also conduct assessments and intakes as necessary and provide clinically-based psycho-therapeutic services with the goal of attaining a level of self-sufficiency to successfully move into permanent housing. He/She will assist the client with obtaining and/or resolving issues with public entitlements, unemployment, social security benefits, etc. Working closely with the Veterans Administration, the clinician will be an integral part of providing clinical services to Veterans living in a transitional housing facility.

Qualifications: • MSW or Master in related field required, LCSW, or equivalent, a plus;
• Previous supervisory experience preferred;
• Strong verbal, written, and negotiation skills;
• Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail;
• Computer literate in Microsoft applications required;
• Bilingual (Spanish) a plus;
• Valid driver’s license a plus.

Site (location) Contact Email
Las VegasDaniel Farrell dcfarrell@helpusa.org
Team Leader

Position summary: Responsible for providing overall leadership of the interdisciplinary team in client service delivery. Leads the team in the delivery of a comprehensive program of on-site and/or community based services including assessment, counseling and linkages with entitlement, mental health, substance abuse, employment, medical, educational, child care and aftercare programs in order to maximize the benefit of resident’s stay. Ensures the successful and expeditious placement of residents in permanent housing and the enhancement of their self-sufficiency.

Qualifications: MSW or Master Degree in a related field with clinical focus preferred; applicants/candidates enrolled in a Master’s level Social Work or elated program at time of application will be considered. Supervisory experience in a case management setting is highly desired. Knowledge and understanding of team concepts, preferably, in a residential setting. Bi-lingua(English/Spanish) a plus. Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
Clarke Thomas (Manhattan)Ben McKnight bmcknight@helpusa.org