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Help USA Job Application Guidelines

To be considered for a position listed below, please submit your cover letter and resume by email to the corresponding hiring manager.

Help USA employees interested in applying a position, must complete the “Internal Job Listing Application” and forward this application by email to the corresponding hiring manager. This application is available from the Business Managers at your work site or it can be found on the Intranet.

Please note, due to a high number of applicants, our recruiters are only able to reach out to those applicants whose experience, credentials and skills best meet the needs of the open position.

Thank you for your interest in employment at Help USA.

Job Developer

Position summary: Provides a screening and assessment of residents' educational and employment history as well as abilities, interests, and aptitudes. Provides new residents with an overview of HELP USA's employment program philosophy and services. Facilitates education and employment readiness workshops including, but not limited to, resume writing, preparing for the world of work and job interviewing skills. Provides educational and vocational counseling for residents, both individually and in groups. Refers residents to and acts as the point person for his/her clients in HELP USA's employment programs and other employment/vocational programs, which would facilitate job placement. Serves as a liaison with various employment/vocational and educational training programs and government offices. Prepares statistical and other indicated reports for HELP USA, HUD, OTDA, county DSS, and DHS requirements on a monthly or as needed basis.

Qualifications: Requirements:
• High School Diploma/equivalent required. Associate’s Degree or BA Degree in Human Services or related degree preferred.
• Must have knowledge of employment related activities.
• Bi-lingual skills in English/Spanish are a plus.
• Computer literate specifically in Microsoft and excellent organizational skills are a plus.
• Possession of a valid U.S. driver’s license preferred.

Site (location) Contact Email
HELP WorksElsie Daniel edaniel@helpusa.org
Assistant Culinary Arts Instructor

Position summary: The Assistant Culinary Arts Instructor is to assist the Culinary Arts Director in the education of students in the culinary arts curriculum at Wards Island. This will include classroom instruction from the syllabus both hands on and hands off training. He or she will act as lead instructor in the absence of the Director to ensure the goals of the program are fulfilled. He or she will act as director and assume his duties in his or her absence. He or she will assist in special events and activities.

Qualifications: Culinary Arts Diploma or 5 years work related experience. Year experience in staff or student supervision. Candidate should have excellent communication skills. Candidate should have an understanding of fiscal management. Candidate should have NYC Food handler's Certificate.

Site (location) Contact Email
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Assistant Mechanic/ Supervisor

Position summary: Supervise mechanics that perform preventative maintenance of physical plant equipment at HELP USA facilities located in the NYC region. Responds to equipment malfunctions that can lead to a life safety hazard. Ensures that repairs, inspections, trouble shooting and installation of equipment are performed as assigned.

Qualifications: Basic Supervisory experience in the building trades or building maintenance field; Basic ability to use tools and equipment associated with physical plants of buildings; Basic understanding and mechanical skills; Basic knowledge and experience with plumbing; Basic knowledge and possess electrical skills; Basic knowledge of heating, ventilation and air-conditioning (HVAC) systems; Certifications or licensure associated with HVAC preferred; Ability to interpret diagrams, shop drawings, blueprints and/or schematics; Problem solving skills (in the facility/building management field); Must possess basic grammatical competence; High School or equivalency preferred (not required); Valid US Drivers license and Bilingual skills a plus.

Site (location) Contact Email
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Clarke Thomas (Manhattan)Faye Merolla fmerolla@helpusa.org
Assistant Safety Monitor Supervisor

Position summary: Supervises Safety Monitors on a shift and ensures the safe operation of the facility in accordance with HELP USA Policies and Procedures.

Qualifications: New York State Security Guard License required, or required state security certification at locations outside of New York State; Must be able to acquire (F-80) Fire Coordinator/ Fire Guard certification: The certification must be obtained prior to the expiration of the 6 month probationary period. (New York City Shelter Sites Only); High School Diploma/GED preferred, not required; Demonstrated knowledge, experience or capacity to work with homeless families/individuals and/or disadvantaged populations; Good interpersonal skills; Prior supervisory experience preferred Good writing skills preferred and Computer literate in Microsoft applications required.

Site (location) Contact Email
HavenRonda Scurry rscurry@helpusa.org
HELP I (Brooklyn)Washington Davis wdavis@helpusa.org
BrooklynOpal Martin omartin@helpusa.org
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Case Manager

Position summary: Responsible for the provision of services and referrals with or on behalf of residents including, but not limited to, assessments, counseling, service planning, entitlements and medical, educational, substance abuse, employment, child care, and mental health services, and early childhood services including facility based day care, and recreational services. Services and referrals should ensure the expeditious placement of families and individuals into permanent housing and assist families and individuals in becoming self-sufficient.

Qualifications: Bachelor Degree in Social Work or a related field required. Computer literate specifically with Microsoft applications required. Knowledge and understanding of family systems approach to practice preferred. Knowledge and understanding of team concepts preferred. Prior experiences in case management, assessment, counseling and crisis intervention preferred.

Site (location) Contact Email
Crotona I (Bronx)Lisa Clark lclark@helpusa.org
BrooklynOpal Martin omartin@helpusa.org
Keener (Manhattan)Carl Myricks cmyricks@helpusa.org
Las VegasSteven Silverman ssilverman@helpusa.org
Morris (Bronx)Felicia Cruickshank fcruickshank@helpusa.org
Case Manager – SSVF

Position summary: HELP USA’s Supportive Services for Veteran Families program is recruiting 4 case managers. The SSVF Case Manager will coordinate services and activities to assist veterans who are at-risk of homelessness or who are literally homelessness. He/she will be responsible for conducting outreach, household assessments, housing stability plans, home visits, and direct services to support housing stability. The Case Manager will provide advocacy for public entitlements including VA benefits, HRA benefits, and collaborate with households to access appropriate community resources.

Responsibilities:
• Assist veteran families to remain housed or to obtain permanent housing and support the household with on-going services to ensure housing stability
• Responsible for conducting assessments, program intakes, and making appropriate referrals for eligible veteran families
• Provide advocacy for public benefits to include, but not limited to, VA benefits, Public Assistance, Social Security, etc.
• Assist with household budget counseling and other individualized support to Veteran families
• Identify barriers and challenges that veterans are facing and utilize a solution-based approach to effectively resolve issues that threaten housing stability
• Prepare housing stability plans with a path to permanent housing and self-sufficiency
• Serve as liaison with appropriate agencies and programs, maintaining a network of resources and contacts
• Mediate internal household disputes that may threaten housing stability
• Access internal and external financial assistance to support housing stability
• Work closely with other specialty case management staff
• Outreach to Veteran families to engage and enroll eligible homeless Veteran families into the program
• Work closely with other specialty case management staff
• Attend all team meetings and provide regular updates of housing-based activities
• Ensures that all housing and programmatic activities meets the mandates as set forth in the contract

Qualifications: • Bachelor’s Degree in Accounting, Business Administration, or related field required.
• Strong organizational, administrative, interpersonal and communication skills.
• Excellent computer skills, specifically with Microsoft Excel required
• Excellent time management skills
• Ability to analyze and assess situations that needs various levels of interventions
• Knowledge of the challenges faced by the homeless veteran population is a plus
• Prior experience in case management, assessment, counseling, and crisis intervention preferred

Site (location) Contact Email
SSVF (Harlem)n/a ssvfny@helpusa.org
Chart Room Specialist

Position summary: Responsible for the organization, maintenance, filing and updating of all HELP SEC client charts in the chart room. Pulls and replaces all charts at the request of Case Managers, Housing, Administration, OHS & HUD audit staff. Prepares new charts for all new intakes and providers same to relevant Case Managers. Audits charts for inventory and content (quantitative), Chart audit tool (Active vs inactive). Assist Job Developer with resume building for each client. Staff and monitor the HELP SEC computer room as workload and time permits so as to afford clients computer access. Assists clients in basic computer related tasks and provide instruction and resource suggestions where appropriate. Assists clients in prep and printing of their resumes and searches for employment via the internet. Assists all other departments.

Qualifications: Computer literate with Microsoft applications and Internet Explorer. High School diploma required. Some College preferred. Administrative skills preferred.

Site (location) Contact Email
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
Child Care Aide

Position summary: Provide childcare for children aged 2 months to 4 years old residing in transitional housing facility. Submit weekly lesson plan to the childcare Supervisor. Recommend children for early intervention as indicated. Responsible for keeping equipment accessible and in good, clean condition. Respects confidentiality of all information regarding parents and children. Acts respectfully and professionally in all interactions with staff, children and parents. Performs other duties as assigned. Maintains good working relationships and objective attitude with other staff members of the childcare center.

Qualifications: High School Diploma or GED required. Experience working with preschool children required. Bilingual English/Spanish a plus. Computer literate specifically in Microsoft applications.

Site (location) Contact Email
Suffolk (Bellport, NY)Stacy-Ann Henning shenning@helpusa.org
Client Care Worker

Position summary: Responsible for assisting in ensuring clients comply with program mandates related to safety and security, site life skills, and appointments both internal and external.

Qualifications: High School Diploma or equivalent required, Associate Degree preferred; Valid US drivers license required; Computer literatacy in Microsoft applications required; Bi-lingual a plus.

Site (location) Contact Email
Keener (Manhattan)Carl Myricks cmyricks@helpusa.org
Continuing Care Case Manager

Position summary: As a member of a permanent supportive housing program with scattered site units in Suffolk County:
• Provides weekly, bi-weekly or monthly counseling and direct services to families living in a supportive, scattered site housing program, located in Suffolk County, NY.
• Responsible for documenting client contacts, case records and maintaining files in according to program/regulatory mandates and tenant need(s).
• Provides information and referral services to tenants as requested, needed, or specified in the service plan.
• Performs other duties as assigned.

Qualifications: • Bachelor Degree in Social Work or a related field required.
• Computer literate specifically with Microsoft applications required.
• Prior experiences in case management, assessment, counseling, and crisis intervention preferred.
• Valid U.S. driver’s license required.

Site (location) Contact Email
Equity Homes (Bellport, NY)Kathy Trama ktrama@helpusa.org
Criminal Justice Coordinator

Position summary: Responsible for providing service delivery to clients who may have legal restrictions based on criminal history. Provides individualized case management to shelter residents and housing placement for specialized client population. Areas of intervention include, but are not limited to, apartment search and/or maintenance, budgeting, and accessing community resources and most importantly, working with division of parole to facilitate successful placement into permanent housing.

Qualifications: A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; Two years’ experience preferred in providing housing counseling and placement services for related client populations; Valid US driver’s license is required; Bilingual (English/Spanish) a plus; Computer literate specifically with Microsoft applications required and Excellent interpersonal, verbal, and written communication skills

Site (location) Contact Email
Keener (Manhattan)Carl Myricks cmyricks@helpusa.org
Clarke Thomas (Manhattan)Faye Merolla fmerolla@helpusa.org
Director of Clinical Services

Position summary: Responsible for the overall management and direction for a comprehensive clinical program including, but not limited to, psycho-social assessments, domestic violence assessments, individual counseling, group counseling, crisis intervention, safety planning, children’s therapeutic services, early childhood education services including facility based day care, and recreational services, and developing and monitoring linkages with or development of HELP USA sponsored programs which provide mental health, substance abuse and other therapeutic services.

Qualifications: Licensed Clinical Social Work required.
Minimum of three (3) years management experience required including proven supervisory and staff development skills. Five (5) years management experienced preferred; Experience facilitating support groups and workshops required; Knowledge and understanding of team concepts, preferably in a residential setting; Knowledge and understanding of family systems approach to practice preferred; Experience working with survivors of domestic violence preferred; Experience in child therapeutic interventions preferred; Bi-lingual (English/Spanish) a plus and Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
HavenShayla Madramootoo smadramootoo@helpusa.org
Director of Social Services

Position summary: Responsible for the overall management and direction for a comprehensive program of social services including, but not limited to, assessments, counseling, service planning, and developing and monitoring linkages with or development of HELP USA sponsored programs which provide entitlements and medical, educational, substance abuse, employment, child care, and mental health services, and early childhood education services including facility based day care, and recreational services. Services should ensure the expeditious placement of families and individuals into permanent housing and assist families and individuals in becoming self-sufficient.

Qualifications: Masters Degree in Social Work, Counseling, or Psychology required; Minimum five (5) years management experience required including proven supervisory and staff development skills; Knowledge and understanding of team concepts, preferably in a residential setting; Knowledge and understanding of family systems approach to practice preferred; Bi-lingual (English/Spanish) a plus and Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
Hillside (Queens)Cynthia Lacey clacey@helpusa.org
Domestic Violence Counselor

Position summary: We are currently seeking a Domestic Violence Counselor. This is an excellent opportunity for a culturally sensitive, motivated, energetic team player to help individuals and families impacted by domestic violence to become more economically self-­reliant, maintain permanent housing, build job skills and access community resources independently. The ideal candidate will have a broad knowledge of community resources and economic education curriculum, enjoy working as part of a dedicated team and have experience working with diverse populations.

Qualifications: Crisis intervention, client advocacy and experience with battered women and their children.
Ability to assist client needs with financial empowerment. Bachelor's Degree in Social Work
or related fields with experience in housing, job placement & employment assistance.
Bilingual in Spanish preferred. Knowledgeable and skilled in direct individual and group
services including crisis intervention; homelessness; domestic violence; economic justice;
basic financial literacy; job readiness and community resources. Candidate should possess
the ability to create effective working relationships with other programs as well as build
strong bridges with community partners.

Site (location) Contact Email
BrooklynSamantha Degale sdegale@helpusa.org
Employment Specialist/Counselor

Position summary: As a part of the interdisciplinary team, the Employment Specialist is responsible for assessing residents’ interests, employment history, aptitude, and abilities in order to develop appropriate employment plans. The Specialist provides vocational and educational counseling and referrals to job readiness, training, and placement programs, which lead to either full-time or part-time unsubsidized employment.

Qualifications: Bachelor’s Degree required. Bachelor’s in Social Work or a related field preferred; Knowledge of the challenges faced by the homeless veteran population and the supportive services available to successfully achieve the goal of permanent housing and self-sufficiency; Prior experience in vocational training, employment search and placement, case management, assessment, counseling, and crisis intervention preferred; Computer literate specifically with Microsoft applications required; Knowledge and understanding of team concepts preferred and valid US driver’s license preferred.

Site (location) Contact Email
Wards Island (Manhattan)Elsie Daniel edaniel@helpusa.org
Housing Specialist

Position summary: Responsible for the provision of services and referrals with or on behalf of residents which should ensure the expeditious placement of individuals and families into permanent housing and assist families and individuals in becoming self-sufficient. Services and referrals should include, but not be limited to, training in the area of how to interview for apartments, how to complete housing forms, how to conduct an apartment search, referrals to housing resources, and how to activate utilities.

Qualifications: High School Diploma/equivalent required. Bachelor's Degree preferred, with experience in housing placement services for a similar population. Minimum of one year, preferably three years of experience in housing placement services. Computer literate specifically with Microsoft applications required. Knowledge and understanding of team concepts preferred.

Site (location) Contact Email
Help ISheron Vasser svasser@helpusa.org
Clarke Thomas (Manhattan)Faye Merolla fmerolla@helpusa.org
Housing Specialist – SSVF

Position summary: The Supportive Services for Veteran Families (SSVF) program is recruiting a Housing Specialist. The Housing Specialist reports to the SSVF Assistant Program Director and is responsible for assisting homeless veterans to relocate from homelessness into permanent housing. The ideal candidate will have a deep understanding of the New York City housing market, develop relationships with landlords and brokers, inspect apartments, accompany clients to apartment viewings, and collaborate with government agencies to link apartments and utilize vouchers.

Responsibilities:
• Responsible for locating appropriate housing for veterans who are at-risk of homelessness or who are homeless.
• Responsible for documenting all contact with and on behalf of the program participants in AWARDS.
• Responsible for the timely completion of housing inspections.
• Arranges forums with outside providers to provide information on topics related to securing and maintaining permanent housing.
• Provides additional information/instruction on the skills required to secure and maintain permanent housing to program participants
• Assists participants in the completion of all housing applications and ensures the applications are submitted to housing programs in a timely manner.
• Responsible for developing new housing resources.
• Escorts participants to view apartments and other appointments as needed.
• Assists participants in moving into permanent housing e.g. attends lease signing, ensures utilities are turned on, and coordinates transportation and moving.
• Participates in team meetings, case conferences, department meetings, weekly individual supervisory sessions, and staff training.
• Performs other duties as assigned.

Qualifications: • Bachelor’s Degree in Accounting, Business Administration, or related field required.
• Strong organizational, administrative, interpersonal and communication skills.
• Excellent computer skills, specifically with Microsoft Excel required
• Excellent time management skills
• Ability to analyze and assess situations that needs various levels of interventions
• Knowledge of the challenges faced by the homeless veteran population is a plus
• Prior experience in case management, assessment, counseling, and crisis intervention preferred

Site (location) Contact Email
SSVF (Harlem)n/a ssvfny@helpusa.org
Intake Worker

Position summary: Assists the facility in meeting and exceeding all targets established for diversion. Responsible for intake of new admissions. Provides evening and weekend coverage. Ensures all Intake Screenings, and Progress Notes with or on behalf of the client, Services and Referrals, and all other indicated areas are documented in HELP USA dBases and external documentation is accurately, comprehensively, and within the assigned timeframes. Enters intake information into dBase system during the intake interview. Conducts the intake interviews and accurately enters information onto forms.
Completes additional intake duties as assigned; supports the Social Service and Safety Staff. Reviews program and client expectations with new clients. Collects client data, assists with client records, and report preparation. Ensures Finger Imaging is completed immediately upon admission. During intake screening, reviews and has client sign all forms.
Ensures all signed client forms are given immediately to the Team Leader for review. Once reviewed, file forms in the case file. Distributes required new intake information. Advocates for and assists clients in the negotiation of the service delivery system to ensure receipt of entitlement services and other services as indicated. Participates in weekly individual supervision with his/her supervisor, departmental staff meetings, team meetings, and team case conferences.
Provides information and referral services to residents as needed or as specified in the service plan. Completes monthly, quarterly, and other statistical reports as mandated by regulatory agencies and by HELP USA policies and procedures.
Attends required HELP USA training and other indicated training workshops and courses. Adheres to all Federal, State, City regulations and HELP USA policies and procedures.

Qualifications: High School Diploma required; Bachelors Degree preferred; Prior experience in case management, assessment counseling, and crisis intervention required; Proficiency in computers and Microsoft applications required; Excellent interviewing skills.
Effective verbal and written communication skills; Excellent organizational skills; Excellent time management; Strong decisions making skills and Valid U.S. driver's license required.

Site (location) Contact Email
Keener (Manhattan)Carl Myricks cmyricks@helpusa.org
Job Developer – SSVF

Position summary: The Supportive Services for Veteran Families (SSVF) Job Developer reports to the SSVF Assistant Program Director. As part of a the program team, the Job Developer is primarily responsible for developing a job bank and job placement services for veterans at risk of homelessness or who are currently homeless.

DUTIES AND RESPONSIBILITIES:
• Develops employment opportunities for veteran households who are unemployed or under-employed.
• Meets monthly placement goals/quotas
• Initiates and maintains ongoing contact with a variety of business and industry representatives to promote job placements for program participants
• Keep up-to-date regarding job fairs and Internet resources and participate in outreach and recruitment activities.
• With the program team, screens and assesses candidate’s educational and employment history.
• Matches program participants to employment opportunities for job placement.
• Provides post placement retention support to both employers and participants
• Ascertains employers’ needs and promotes job candidates in a way that would be appealing to employers.
• Provides employment counseling to program participants.
• Facilitates Job Readiness Workshops.
• Provide consistent communication with partner agencies to ensure coordination of services and development of job placement opportunities.
• Maintains accurate contact logs in AWARDS and case files.
• Submits monthly status reports in a timely fashion.
• Other duties as assigned

Qualifications: • Bachelor’s Degree required. Bachelor’s in a social service or a related field preferred.
• Two or more years as a job developer in a social work setting or comparable experience.
• Knowledge of the challenges faced by the homeless veteran population and the supportive services available to successfully achieve the goal of permanent housing and self-sufficiency.
• Prior experience in vocational training, employment search and placement, case management assessment, counseling, and crisis intervention preferred.
• Knowledge of AWARDS preferred
• Computer literate specifically with Microsoft applications required.
• Knowledge and understanding of team concepts preferred.
• Valid US driver’s license preferred.

Site (location) Contact Email
SSVF (Harlem)n/a ssvfny@helpusa.org
LCSW – Client Care Coordinator I

Position summary: HELP USA is seeking several LCSWs for Family and Day Care Services sites in northern Manhattan
and the Bronx. LCSWs lead and supervise the Client Care Coordination program team at their
site and are responsible for ensuring day to day operation of the program, reporting to the site’s
Executive Director. As needed, they also function as Client Care Coordinators, including
coordination of services for an assigned caseload of clients.

This position offers a highly competitive starting salary of $70,000, a good benefits package, and
an opportunity for advancement as the organization continues to expand.

Qualifications: Candidates must be licensed as an LCSW. They should be creative, have experience with group
work, and have strong supervisory skills. Experience working with homeless populations or
issues typical of this group would be strongly preferred. Candidates should be proficient with
Microsoft Office and have the ability to maintain statistics using various programs.


Site (location) Contact Email
Hamilton (Manhattan)Teona Beromelidze tberomelidez@helpusa.org
LMSW – Client Care Coordinator

Position summary: The Client Care Coordinator is responsible for the overall delivery and coordination of services for homeless families residing in family tier II shelters and/or family hotels. The Client Care Coordinator is responsible for interfacing with the New York City Department of Homeless Services Staff, Shelter providers and relevant community based organizations to enhance and ensure families are in receipt of optimal care and service coordination.

The Client Care Coordinator is responsible for the completion of psychosocial assessments of complex families impacted by multiple systems. The Client Care Coordinator will work with these systems and facilitate appropriate linkages for families to community based services. Client The Client Care Coordinator must be able to work from a multi-disciplinary team approach to service provision. The position calls for an individual able to work within a crisis driven environment with a knowledge base of substance abuse and addiction, domestic violence, child maltreatment, trauma, and mental health conditions. The Client Care Coordinator will provide education to other members of the team around clients’ psychosocial stressors and needs, to ensure positive outcomes for families.

The Client Care Coordinator will obtain ongoing professional development by the individual agency program, and the New York City Department of Homeless Services – Division of Family Services. The Client Care Coordinator will be expected to provide qualitative and quantitative feedback to Department of Homeless Services (DHS) and DHS Service Providers to inform both policy and practice.

Qualifications: · Master of Social Work Degree from an accredited school of social work;

· Current licensure- LMSW;

· Knowledge of child and adolescent development; emotional/behavioral health; mental health; parent-child relationships family dynamics; and diagnostic classification;

· Proficiency in the use of the Spanish language;

· Strong expertise in strengths-based, solution-focused, and family-centered practice;

· Knowledge of guidelines, policies and regulations relating to child welfare, safety, permanency and well-being;

· Knowledge and experience working with diverse cultures and ethnicities and

· Candidates should also possess excellent written and verbal communication skills.

Site (location) Contact Email
Morris (Bronx)Felicia Cruickshank fcruickshank@helpusa.org
LMSW – Clinical Social Worker

Position summary: HELP USA, nationally recognized leader in the provision of transitional housing, residential and social services is seeking a LMSW to provide direct services to diverse crime victim population through advocacy, case management, clinical & group counseling to crime victims of traumatic incidents.

Qualifications: Crisis intervention, client advocacy and experience with crime victim population necessary. LMSW or licenses within related fields for this position required. Knowledgeable and skilled in direct individual and group services and therapy. Candidate should possess the ability to create effective working relationships with other programs as well as build strong bridges with community partners.

Site (location) Contact Email
BrooklynSamantha Degale sdegale@helpusa.org
Program Support Specialist – SSVF

Position summary: The Supportive Services for Veteran Families (SSVF) Program Support Specialist performs specialized administrative work to support the program’s ability to assists veteran families who are at-risk of homelessness or who are literally homeless with services to ensure housing stability in permanent housing. This position provides administrative coordination related to data quality, office management, intra and extra-office communication, and serves as a point of contact for community partners and program participants.

Responsibilities:
• Monitor the client database (AWARDS) for data quality issues and resolve them in a timely manner
• Coordinate with the HELP USA Database Administrator to resolve data quality concerns
• Conduct community outreach, including attending community meetings
• Manages veteran hotline and connects callers to appropriate office personnel
• Conduct pre-screenings of program applicants and arrange assessment appointments
• Act as back-up to the Business Manager for processing of all purchasing, HR, and accounts payable transactions
• Respond to any and all inquiries by funders regarding statistics or any other operational issues
• Attend meetings and conferences related to program as appropriate
• Take meeting minutes or notes
• Assist with collection and analysis of pertinent client and program data to generate reports, evaluate program performance and determine unmet needs
• Run reports, as required, from AWARDS
• Report any irregularities to Supervisor
• Work closely with specialty case management staff to ensure high fidelity of program design and goals
• Other duties as assigned

Qualifications: • Bachelor’s Degree in Accounting, Business Administration, or related field required.
• Strong organizational, administrative, interpersonal and communication skills.
• Excellent computer skills, specifically with Microsoft Excel required
• Excellent time management skills
• Ability to analyze and assess situations that needs various levels of interventions
• Knowledge of the challenges faced by the homeless veteran population is a plus
• Prior experience in case management, assessment, counseling, and crisis intervention preferred

Site (location) Contact Email
SSVF (Manhattan)N/A ssvfny@helpusa.org
Recreation Aide

Position summary: Under the direct supervision of the Director, the Recreation Aide assists in the planning, coordination, and implementation of all recreation goals and objectives.

Qualifications: Requirements:
• Associates Degree required.
• Knowledge of adult recreational activities.
• Valid US. Driver's License required.
• Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
BrooklynOpal Martin omartin@helpusa.org
Recreation Specialist

Position summary: HELP USA is seeking Recreation Specialists for programs serving children ages 5 to 18. This person will oversee up to 10 children (depending on age) and lead activities including:

• STEM projects
• Arts and Crafts
• Computer literacy
• Homework help and education support
• Developing life skills

Qualifications: Candidates must be responsible, patient, kind and caring and enjoy working with children. A valid US driver’s license and computer literacy is also required.

This is a great opportunity for someone with minimal work experience looking for entry into social services and/or working with children.

Site (location) Contact Email
New Horizons (Brooklyn)Necola Eason neason@helpusa.org
Safety Personnel

Position summary: Safety Personnel is assigned the task of providing a safe and secure environment at their assigned facility, under the supervision of the site Safety Director. He/she is expected to be alert, vigilant and courteous throughout the course of his/her assigned shift.

Qualifications: Applicants must possess a current, valid NYS security guard license. Past shelter experience, certification in First Aid & CPR and FDNY Fire Guard certification are preferred. Security Guard License Required.

Site (location) Contact Email
Creston (Bronx)Alickson Andre aandre@helpusa.org
Crotona I (Bronx)Dominick Magro dmagro@helpusa.org
HavenRhonda Scurry rscurry@helpusa.org
Las VegasSteven Silverman ssilverman@helpusa.org
PhiladelphiaBashairra Jordan bjordan@helpusa.org
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
West 107th (Manhattan)Nicole Richards nrichards@helpusa.org
Morris (Bronx)Ralston Reid rreid@helpusa.org
Safety Personnel – On Call

Position summary: Checks identification of residents and ensures sign in/sign out procedures are followed; Screens, registers and checks all visitors and vendors; Knowledgeable of the operations of various safety/security systems; Ensures that only authorized persons are on site; Explains the safety features in each unit to new residents; Responds to emergency situations at the facility; Cooperates with local community/emergency agencies; Submits all administrative reports to appropriate safety personnel; Ensures documentation of safety reports.

Qualifications: Requirements: High School Diploma or GED preferred, not required. New York State Guard License required, or required state security certification at locations outside of New York State. Eligible candidates must be able to fulfill the duties and responsibilities of a security guard and conduct themselves in a professional manner.

Site (location) Contact Email
Brownsville (Brooklyn)Harry Pimentel hpimentel@helpusa.org
Genesis Homes (Brooklyn)Dennis Jones djones@helpusa.org
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org
West 107th (Manhattan)Nicole Richards nrichards@helpusa.org
Senior Accountant

Position summary:
• Preparation, maintenance, review and submission of all billing and reimbursement records relating to the subject funding agencies.
• Analyze monthly operations general ledger and balance sheet activities and prepare adjusting journal entries.
• Responsible for construction draw, reconciliation, breakeven report and accounting requirements per LP agreement
• Prepare internal and external financial reports required by management, investors and funding agencies.
• Assist in year-end audit, Cost Certification, 10% Test and coordinate with outside auditors.

Qualifications:
• Bachelor Degree in Accounting required
• Knowledge of not-for-profit fund or governmental and partnership accounting required
• Minimum of five years of experience in the non-profit sector or related work activities
• Proficient with spreadsheet program such as Excel and experience with Lawson software preferred

Salary range: $52,000 - $55,000

Site (location) Contact Email
Central (Manhattan)Bhupal Basnet bbasnet@helpusa.org
Shift Supervisor

Position summary: The Shift Supervisor is responsible for the overall operations of the shelter during those work shifts and other time periods when director-level Social Service or Safety staff are not on duty at the facility. Operational responsibility will be primarily during evening, night and weekend shifts.

Qualifications: High School Diploma and significant experience working in residential facilities required; Associates or Bachelor’s Degree preferred; Ability to operate basic office equipment (fax; copier; email) required; Computer literate specifically in Microsoft applications required; New York State Security Guard License required, or required state security certification at locations outside of New York State; Bilingual (English/Spanish) a plus and Possess FDNY F-80 certification (New York City Shelter sites only).


Site (location) Contact Email
BrooklynOpal Martin omartin@helpusa.org
Keener (Manhattan)Carl Myricks cmyricks@helpusa.org
Shift Supervisor I

Position summary: The Shift Supervisor I is responsible for the overall operations of the shelter during those work shifts and other time periods when Director-level Social Service or Executive staff are not on duty at the facility. Operational responsibility will be primarily during evening, night and weekend shifts.

Duties and Responsibilities:
• Supervise Shift Supervisors and/or other personnel working the same shift
• Place calls to appropriate personnel when Priority 1 and Priority 2 Incidents occur and follow-up on documentation of incident
• Cover shift in the absence of shift supervisor.
• Monitor and ensure that documentation of log book is maintained
• Follow-up on completion of preliminary intake process
• Conduct and/or supervise inspections of the facility including client dorms and recreation area.
• Ensure the safety of all shelter residents.
• Supervise safety and incident reporting systems; oversee liaison with DHS security staff.
• Maintain positive working relationship with all social service subcontractors at the facility and work in collaboration with other shelter/program staff to ensure safety oftheir clients.
• Supervise intake, bed assignments and related client service activities.
• Oversee facility maintenance staff on evening, night and weekend shifts. Ensure that the facility is well maintained during these shifts.
• Performs related tasks as needed.

Qualifications: • Bachelor’s Degree in Human Service or related field with the homeless population.
• Ability to operate basic office equipment (fax; copier; email) required.
• Proficiency in computers specifically in Microsoft applications and data base systems
• Effective verbal and communication skills
• Excellent organizational skills
• Excellent time management
• Strong decision making skills
• Valid US Driver's license required
• Possess FDNY F-80 certification (New York City Shelter sites only
• NYS Security Guard License required, or required state security certification at locations outside of New York State
• Bilingual (English/Spanish) a plus.

Site (location) Contact Email
BrooklynOpal Martin omartin@helpusa.org
Superintendent

Position summary: Supervise mechanics that perform preventative maintenance of physical plant equipment at HELP USA facility located in Newark. Respond to equipment malfunctions that can lead to a life safety hazard. Ensure that repairs, inspections, trouble shooting and installation of equipment are performed as assigned.

Qualifications: Basic Supervisory experience in the building trades or building maintenance field; Basic ability to use tools and equipment associated with physical plants of buildings; Basic understanding and mechanical skills; Basic knowledge and experience with plumbing; Basic knowledge and possess electrical skills; Basic knowledge of heating, ventilation and air-conditioning (HVAC) systems; Certifications or licensure associated with HVAC preferred; Ability to interpret diagrams, shop drawings, blueprints and/or schematics; Problem solving skills (in the facility/building management field); Must possess basic grammatical competence; High School or equivalency preferred (not required); Valid US Drivers license and Bilingual skills a plus.

Site (location) Contact Email
Newark (New Jersey)Maria Perez mdperez@helpusa.org
Team Leader

Position summary: Responsible for providing overall leadership of the interdisciplinary team in client service delivery. Leads the team in the delivery of a comprehensive program of on-site and/or community based services including assessment, counseling and linkages with entitlement, mental health, substance abuse, employment, medical, educational, child care and aftercare programs in order to maximize the benefit of resident’s stay. Ensures the successful and expeditious placement of residents in permanent housing and the enhancement of their self-sufficiency.

Qualifications: MSW or Master Degree in a related field with clinical focus preferred; applicants/candidates enrolled in a Master’s level Social Work or elated program at time of application will be considered. Supervisory experience in a case management setting is highly desired. Knowledge and understanding of team concepts, preferably, in a residential setting. Bi-lingua(English/Spanish) a plus. Computer literate specifically with Microsoft applications required.

Site (location) Contact Email
Clarke Thomas (Manhattan)Faye Merolla fmerolla@helpusa.org
Crotona (Bronx)Ana Sanchez asanchez@helpusa.org
Wards Island (Manhattan)Andrea Harris aharris@helpusa.org